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Forums » It's Not a Cap! » Oddly, I like it
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JTRockville
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Oddly, I like it

It's fair, clearly stated, and honest. This policy allows customers to buy what they need, or seek service elsewhere if PlusNet is not designed for their use.

The only thing missing, is how customers who consistently contend at 1:1 - 5:1 will be notified. Does everyone (or at least the leading contenders) get a personal contention ratio with their monthly statement so they have a chance to better manage their use before termination ensues?

sbrook
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Re: Oddly, I like it

So, to manage the users with excess contention ratio, what are they actually doing? I would presume they must be implementing a traffic management system, like Sandvines, or Elacoya?

Ignite
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Re: Oddly, I like it

Sandvines I believe.

pnuser

@plus.com

The Magic Elacoya

no elacoya we have been told about thier magic "elacoya" equipment too many times without being told how it works! :-(
now i will just wait for my promised upgrade to 8MB (i confirmed it with them this morning, when it's available will get upgraded at no extra cost)

TKJunkMail
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2 edits
said by JTRockville See Profile:

It's fair, clearly stated, and honest. This policy allows customers to buy what they need, or seek service elsewhere if PlusNet is not designed for their use.

The only thing missing, is how customers who consistently contend at 1:1 - 5:1 will be notified. Does everyone (or at least the leading contenders) get a personal contention ratio with their monthly statement so they have a chance to better manage their use before termination ensues?
I agree with your assessment. It sounds like a fair method to determine who the bandwidth hogs(non-stop downloading at max speed 24/7) are. But you are right that they need some way for a customer to track how they are doing. Are they 10 to 1, or 30 to 1, or 5 to 1. It could give them a warning if they are overusing the link.

And a good way to limit the hogs would be to force a lower max download speed if they venture into the bandwidth hog category.
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JTRockville
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Re: Oddly, I like it

The other thing I like about PlusNet's policy: it's not derogatory.

ssj4android
Redefining Reality

join:2002-04-14
Wyoming, MI

The way they explain it, it sounds like contention ratio is just how many people are sharing the bandwidth (wasn't one of DSL's big supposed advantages over cable no line sharing?). If I understand correctly, this means you can only use 2% of your total bandwidth if transferring continuously?
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Forums » It's Not a Cap!


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