said by annex1982 :

THanks for the response guys.

Unfortunately my GF doesn't really use the internet that much. so I can't rely using the internet phone like skype, etc.

They use G.729 codec indeed. The voice is very clear and that's the reason I like their VoIP and another good thing is that they work with your cellphone. That's pretty cool actually.

hartfordct: Do you have any idea how many minutes you've been using the service? I think once it reaches 1200 min before the end of your billing cycle, you'll get the same problem as I do.

Should I talk to the upper level management first about this? Though it's impossible to talk to them.

said by annex1982 :

I asked the same thing. I told Tim that I need 3000 min/mo. But Tim said he could not make an individual plan which makes sense to and I don understand that. But 1200 min/mo is way way too low.

It just doesn't make any sense that they limit the customer up to 1200 min. Basically once you've hit 1150 min before your billing cycle ends, the system will throw a red flag to your account and I don't thing they let you use up to 1500 - 1600 min as dustenm said

said by charliev :

Having worked at ISPs in the 80s/90s when Internet usage was new, the UNLIMITED ploy is very common. CompuServe used the same ploy. When a user hit 1000 minutes in a month they were notified that the usage was high and they would have to change to a different plan such as a business plan for more a month.

Guess where the old ISP guys went?