annex1982
join:2005-02-15
Cleveland, OH
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
I make the phone call to jakarta indonesia. They offer unlimited plan to this city and that's the reason I signed up with them and I talk a lot with my girlfriend and family in Jakarta.
Unfortunately they limit the calls as it is said on the email. A CSR keeps saying that I'm not a regular residential user, while their ad says it "UNLIMITED" and I've been using the service to call my parents and my GF. I've been using about 1200 min since I signed up on March 26.
Thank you for you advice but those companies don't have unlimited service to Jakarta Indonesia. Thank you |
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WhyADuck
Premium
join:2003-03-05 | Does the person you are talking to in Jakarta have an Internet connection of any kind (either broadband or dial-up)? If so you might be able to communicate using Free World Dialup or Skype. |
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hartfordct
join:2002-09-27
Rocky Hill, CT | reply to annex1982
Annex, I got my problem solved after I talked to Tim. He had cleared my account. If you can't get it resolved I would suggest that you file a complaint to BBB, FTC and FCC. |
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dustenm
join:2004-06-11
Hanover, PA
| I was wondering if anyone could tell me what kind of adapter RocketVoIP uses and if anyone knows if they use G.729 Codec? I am thinking to switching to them because of all the free countries you can call. I have lingo now and I am happy with them but the extra free countries are an added + I just need to make sure that they use G.729 as I do travel and need to use it on dialup 56k sometimes. |
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dustenm
join:2004-06-11
Hanover, PA
| reply to annex1982
annex1982: You might want to contact »www.linefire.com they can create a custom calling plan for you to call to jakarta indonesia Unlimted. I have just contacted them and got a custom plan for callin to the Ukraine. Just tell them which countries you want to call and they can give you a price, they even can include mobile phones in an Unlimited price. |
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qalam
join:2005-04-27
Urbana, IL
| I am with Broadvox Direct and run into the same problem. I talk to my wife alot, alot of times for over an hour a day. She is in canada and I thought this is perfect to get a voip connection instead of calling cards or pay long distance charges. [read my review for braodvox]
here is a summary:
After 3 months of usage, broadvox cancelled my account saying I abused it. I talked to the customer service rep, she said I would have to resign at 29.99 but first return my adaptor.
Then I talked to a higher manager, he just kept repeating the same thing over and over again. I threated to file a complain with the district attorney and FCC/FTC. He said they have lawyers, they are not worried.
At one point, I said, look, you are a human being like me, can you tell me what you would do if your cell phone company told you that you have unlimited nights and weekends but then limited your minutes. He said, he can not be human while working for broadvox. haha.. wel he didnt put it in that way. But he said he can not give his personal opinion while working for broadvox.
But finaly I threatened to destroy their name in every single forum on the web becuase I know exactly where they get their customers. Thats when he changed and he transfered me to a different CSR (comnpliance department he called it) where they reconnected me. Although they swore before that the computer has cancelled my service and there is nothing they could do.
I wish I had recieved a cancellation email from them that stated that I over used their UNLIMITED service but their cancellation email said "per your request, we are cancelling your service.." I never requested my service to be cancelled..... |
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annex1982
join:2005-02-15
Cleveland, OH
| said by qalam  :I am with Broadvox Direct and run into the same problem. I talk to my wife alot, alot of times for over an hour a day. She is in canada and I thought this is perfect to get a voip connection instead of calling cards or pay long distance charges. [read my review for braodvox] here is a summary: After 3 months of usage, broadvox cancelled my account saying I abused it. I talked to the customer service rep, she said I would have to resign at 29.99 but first return my adaptor. Then I talked to a higher manager, he just kept repeating the same thing over and over again. I threated to file a complain with the district attorney and FCC/FTC. He said they have lawyers, they are not worried. At one point, I said, look, you are a human being like me, can you tell me what you would do if your cell phone company told you that you have unlimited nights and weekends but then limited your minutes. He said, he can not be human while working for broadvox. haha.. wel he didnt put it in that way. But he said he can not give his personal opinion while working for broadvox. But finaly I threatened to destroy their name in every single forum on the web becuase I know exactly where they get their customers. Thats when he changed and he transfered me to a different CSR (comnpliance department he called it) where they reconnected me. Although they swore before that the computer has cancelled my service and there is nothing they could do. I wish I had recieved a cancellation email from them that stated that I over used their UNLIMITED service but their cancellation email said "per your request, we are cancelling your service.." I never requested my service to be cancelled..... qalam: Make another new topic with the same title. Let people know that their service is really NOT unlimited. You'll get a lot of responses if you make a new thread. This also helps other people to think before they sign up with Broadvox.
Anyway I'd recommend you to switch to other company like sunrocket, Voicepulse. They have unlimited plan to canada too. Sunrocket doesn't cost you anything to start and you can terminate your service anytime without paying any extra charge. I think Voicepulse does the same. It should be easy for you to switch providers since most of them offer free calls to Canada. Anyway good luck with Broadvox  |
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xaraye
join:2001-04-28
Lawrenceville, GA
| they did the same thing to me. i got email and i got call from tim and he told me i can't have the plan anymore this people should not be in business at all. they lying to customers also they not telling we allow 1200mins for whole month,what is cellphone now. when is says unlimited it should mean unlimited. as far iknow 1200min is not unlimited at all. i hope they burn in hell this guys, by the way i called my credit card company and i got my money from this blood suckers. i hope you all do that guys dont let them get away with your first month money. i know most of us didnt even finish the month when they cancel our service. |
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annex1982
join:2005-02-15
Cleveland, OH
| said by xaraye :they did the same thing to me. i got email and i got call from tim and he told me i can't have the plan anymore this people should not be in business at all. they lying to customers also they not telling we allow 1200mins for whole month,what is cellphone now. when is says unlimited it should mean unlimited. as far iknow 1200min is not unlimited at all. i hope they burn in hell this guys, by the way i called my credit card company and i got my money from this blood suckers. i hope you all do that guys dont let them get away with your first month money. i know most of us didnt even finish the month when they cancel our service. Report them to BBB and your state's AG. Tell them they their doing false advertisement |
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