said by tlpintpe :

The "unlimite isn't really unlimited" is Voip's dirty-little secret

said by vonsen :

This type of marketing practice is not unique to Voip. You see the same thing with ISPs, rental cars and other businesses where there is a fixed transactional cost. Don't blame Voip, blame the company that is duplicitous in it's marketing claims.

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                                                                                                                                          five stars shy

said by dustenm :

It looks like there list of Unlimited countries is shrinking, thats the same thing voip2 did.

said by qalam :

I am with Broadvox Direct and run into the same problem. I talk to my wife alot, alot of times for over an hour a day. She is in canada and I thought this is perfect to get a voip connection instead of calling cards or pay long distance charges. [read my review for braodvox]

here is a summary:

After 3 months of usage, broadvox cancelled my account saying I abused it. I talked to the customer service rep, she said I would have to resign at 29.99 but first return my adaptor.

Then I talked to a higher manager, he just kept repeating the same thing over and over again. I threated to file a complain with the district attorney and FCC/FTC. He said they have lawyers, they are not worried.
At one point, I said, look, you are a human being like me, can you tell me what you would do if your cell phone company told you that you have unlimited nights and weekends but then limited your minutes. He said, he can not be human while working for broadvox. haha.. wel he didnt put it in that way. But he said he can not give his personal opinion while working for broadvox.
But finaly I threatened to destroy their name in every single forum on the web becuase I know exactly where they get their customers. Thats when he changed and he transfered me to a different CSR (comnpliance department he called it) where they reconnected me. Although they swore before that the computer has cancelled my service and there is nothing they could do.

I wish I had recieved a cancellation email from them that stated that I over used their UNLIMITED service but their cancellation email said "per your request, we are cancelling your service.." I never requested my service to be cancelled.....

said by xaraye :

they did the same thing to me. i got email and i got call from tim and he told me i can't have the plan anymore this people should not be in business at all. they lying to customers also they not telling we allow 1200mins for whole month,what is cellphone now. when is says unlimited it should mean unlimited. as far iknow 1200min is not unlimited at all. i hope they burn in hell this guys, by the way i called my credit card company and i got my money from this blood suckers. i hope you all do that guys dont let them get away with your first month money. i know most of us didnt even finish the month when they cancel our service.

said by dustenm :

I just looked on there website and now there rates have changed. The old $24.95 unlimited plan is now $69.95 that is a big increase.

»www.rocketvoip.com/default.aspx?···iliate=0

said by dustenm :

I just looked on there website and now there rates have changed. The old $24.95 unlimited plan is now $69.95 that is a big increase.

»www.rocketvoip.com/default.aspx?···iliate=0

said by dustenm :

DavidJWood: No, the $29.95 international plan does not include alot of other countries as the $24.95 before did. If you go look at the $69.95 you can see it has the same countries and features that the old $24.95 one had.