ex rocket voip
@excel.com | reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
I will cancel the service.
with voip2 I cancelled the service and I worked with my credit card company to get all the money back |
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mozillafans
Premium
join:2003-12-07
82020 | also I am making this thread news worthy |
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ctceo
Premium
join:2001-04-26
South Bend, IN
clubs:
 ·magicjack.com
 ·AT&T U-Verse
 ·Comcast
 ·AT&T Midwest
 ·HughesNet Satellit..
3 edits | reply to annex1982
Indonesia Rates | | 
Clauses |
Ok, I'm not sure if they are just trying to shaft you, or there was some sort of mistake. Either way, check out your TOS just to make sure they dont have a "reserve the right to change" clause on the areas, prices or user usage. Thats where they usually refer too when they dont want to give up on their position. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV | reply to annex1982
Are these guys a Packet8 spin off company? |
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annex1982
join:2005-02-15
Cleveland, OH
| reply to ctceo
said by ctceo  :I'm sure they advertise Unlimited. But unfortunately they state in their TOS that Unlimited means something other than Unlimited. Which is usually them reserving the right to determine what they consider unlimited based on network traffic and it's alleged affect on their network as a whole. Just like the whole Comcast Unlimited definition. I'm trying to find some links to their TOS, when I find it I will peruse it for the specifics and get back to you. ctceo: This is the link to their TOS.
»https://www.rocketvoip.com/Default.aspx?page=terms
Please see point 1.2:
1.2 Residential Use of Service and Device
If you have subscribed to WQN's Residential services, the Service and Device are provided to you as a residential user, for your personal, residential, non-business and non-professional use. This means that you are not using them for any commercial or governmental activities, profit-making or non-profit, including but not limited to home office, business, sales, tele-commuting, tele-marketing, autodialing, continuous or extensive call forwarding, fax broadcast, fax blasting or any other activity that would be inconsistent with normal residential usage patterns. This also means that you are not to resell or transfer the Service or the Device to any other person for any purpose, or make any charge for the use of the Service, without express written permission from WQN in advance. You agree that your use of the Service and/or Device, or the use of the Service and/or Device provided to you by any other person for any commercial or governmental purpose will obligate you to pay WQN's higher rates for commercial service on account of all periods, including past periods, in which you use, or used, the Service for commercial or governmental purposes. WQN reserves the right to immediately terminate or modify the Service, if WQN determines, in its sole discretion, that Customer's Service is being used for non-residential or commercial use. |
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ctceo
Premium
join:2001-04-26
South Bend, IN
clubs:
·magicjack.com
·AT&T U-Verse
·Comcast
·AT&T Midwest
·HughesNet Satellit..
| Yeah. As I thought. I am on your side and agree that these companies flaunt the use of the word "unlimited" to bait and switch without advance warning, and with complete indemnification so they cannot be held liable for any of their actions. My guess is either that they intend on falling back on the TOS to cover their arse, or they will agree with you, and tell you to disregard the notice.
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ASUS SK8N nForce3 - 8GB PC2700 - AXP 64 3400+ - nVidia 6800 Ultra w/512mb - CL Audigy 2 PP - WD SATA150 36GB + Hitachi GST 250GB - Plextor PX708A + Sony CRX300A - Dual 600 Watt PSU's. |
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qworster
join:2001-11-25
Los Angeles, CA
·DSL EXTREME
·Brand X Internet
·RoadRunner Cable
·Vonage
2 edits | reply to annex1982
40 minutes a day IS NOT BUSINESS USAGE!!!
For Christ's sake, I have a 2500 minute per month plan on my CELL phone! PLUS I have unlimited nights and weekends, unlimited PCS-PCS calling, etc.
There's NO WAY that 40 minutes (or an hour, or THREE HOURS) a day can be considered business use!
Many people who buy VOIP do so because they're away from a family member, girlfriend, boyfriend, etc. DON'T ANY OF THE CSR MORONS at ROCKETVOIP HAVE RELATIONS???!!!
I bought Vonage when I was living in Los Angeles and my wife was still living in Tucson. We talked 2 1/2 hours a day together (that works out to an average of 4600 minutes a month)! I never heard a PEEP from Vonage!!
HOW CAN THIS BE CONSIDERED BUSINESS USAGE???!!!
Remember, many of these users are using their VOIP for LOCAL CALLS AS WELL!! They are using cable Internet and HAVE NO LOCAL TELEPHONE!!
By the way, 1200 minutes for 25 bucks is 2.1 cents a minute, a fair to poor deal for a VOIP rate. |
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JoshNJ
Premium
join:2001-12-25
Freehold, NJ
| said by qworster :For Christ's sake, I have a 2500 minute per month plan on my CELL phone! Why is everyone missing the point that the OP is making international calls, how much would that 1200 minutes cost to call overseas on your cellphone per month?
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I support the RIAA |
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Lazarus
Slavin Away
Premium
join:2002-06-18
Westby, MT
clubs:
| said by JoshNJ :said by qworster :For Christ's sake, I have a 2500 minute per month plan on my CELL phone! Why is everyone missing the point that the OP is making international calls, how much would that 1200 minutes cost to call overseas on your cellphone per month? And maybe you missed the post above where he cut and paste the disputed portion of the calling plan I believe the OP is on. This show unlimited calls to Jakarta Indonesia where he said his woman is. So in case you missed it the first time I will throw it up for you again.
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My personal philosophy in life is....If you can't criticize or make fun of yourself and take it. What right to you have to criticize or make fun of others. |
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dustenm
join:2004-06-11
Hanover, PA
| I just called and spoke with a really nice man at RocketVoip. I asked him about there service and he told me the truth. He said that if you are going to use more then 1200 minutes a month then do not get there service as they will ask you to upgrade your account. He said that he does he had there service and complains to them everyday about the low limit but they never respond back to him. He said they are working on a new plan that they will have out soon but he does not know when.
So if you plan on using more then 1200 minutes then this is not the company for you. Also they seem to be just like voip2.net was. |
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Medic63
join:2004-02-15
Butler, PA
| reply to JoshNJ
said by JoshNJ :Why is everyone missing the point that the OP is making international calls, how much would that 1200 minutes cost to call overseas on your cellphone per month? And why are you missing the point that they advertise unlimited calling to the US, Canada, and 50 other countries (including Jakarta, Indonesia)? |
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WhyADuck
Premium
join:2003-03-05
1 edit | said by Medic63 :said by JoshNJ :Why is everyone missing the point that the OP is making international calls, how much would that 1200 minutes cost to call overseas on your cellphone per month? And why are you missing the point that they advertise unlimited calling to the US, Canada, and 50 other countries (including Jakarta, Indonesia)? Exactly. No one was holding a gun to their head, forcing them to use the word "unlimited" in their advertising, if that was not what they intended to offer. But in this country you have to deliver what you advertise, or it's considered consumer fraud, and companies do get in big trouble for it. |
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sholling
Premium
join:2002-02-13
Hemet, CA
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
It's fraud plan and simple. Any good shyster should be able to put together a solid class action suit and spank the heck out of them. If they advertize unlimited it unlimited period end of story. The problem is people let them get away with this crap.
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"Government is the great fiction, through which everybody endeavors to live at the expense of everybody else."--FREDERIC BASTIAT-- |
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annex1982
join:2005-02-15
Cleveland, OH
| reply to annex1982
Hi all,
Thanks for all the comments. I do agree that this'd be expensive for international calls. But I do believe that no body is using the service or any other phone services for 43,200 min a month. You don't talk on the phone for 24 hours a day. I think I only need 3000 min/mo anyway.
The word UNLIMITED was really tempting before I signed up and that's the reason I switched from packet 8 to this company as p8 was more expensive to me. I agree with WhyADuck that I didn't force them to give me unlimited. But the ad brought me to this. I just hate this company. This is a crappp:( |
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vonsen
Just Because
Premium
join:2005-01-06
1 edit | reply to annex1982
It's fairly common for companies to bait and switch. Realize that the reason that they advertise unlimited calling is simply that it motivates a lot of people to sign up. They know that most people will not sustain high usage after the initial novelty wears off. If you are a consistent heavy user, the company is losing money on your account. Nevertheless, if the company in question has some integrity, they will honour your 'unlimited' usage anyway. <note to telemarketing scum: this does not apply to you under any conditions. We are talking about bona fide residential usage> The larger pool of people who have a life off the phone end up subsidizing heavy users. Losing money on a small pool of heavy users should be the price paid, if the provider wants to throw around the 'unlimited calling' ad pitch. Lingo is one example of a company that seems to take this approach.
Other providers, like Voip2 figure that it is easier to move high users to per-minute Business plans or get rid of them outright. Profit before integrity. Whether a company can get away with such a tact is a different issue. We live in a litageous society. So the TOS fine print for any provider is likely to be sweepingly unbalanced in their favour. So they may well get away with it in a legal arena. Not that you can't make them uncomfortable with public complaints, publicity, quasi-govermental investigations, etc.
The bottom line solution though is to vote with your feet. Complain if you want, but you'll get farther, faster if you just take a deep breath and go elsewhere. They aren't likely to change until they see lots of customers leaving or declining signups due to bad PR. Post here, tell the provider why you are leaving and walk. When enough people vote with their feet, the provider is obligated to change - or go down in flames. If you don't walk, then you are earning every problem that you have.
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five stars shy |
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WhyADuck
Premium
join:2003-03-05
| said by vonsen :We live in a litageous society. So the TOS fine print for any provider is likely to be sweepingly unbalanced in their favour. So they may well get away with it in a legal arena. I would just point out that under some conditions the advertising copy may be considered part of the "contract" that the customer agreed to when he or she signed up. When there is ambiguity in the contract (that is, where one part contradicts another), courts will often resolve the matter in favor of whichever party did NOT draw up the contract. So it would not be my assumption that a company can state one thing in their advertising, and something totally opposite in their TOS, and rely on the TOS to get them out of any disputes. A court of law might well take the position that the advertising copy was part of the contract (particularly if the customer states that he or she relied on the advertising) and that therefore the company, which drew up that "contract" without any input or assistance from the customer, must be held to the terms of the contract most beneficial to the customer.
Now I understand what you are saying, but I have never advocated that a customer attempt to file a court case against a company on their own behalf. What I have suggested on several occasions is that they complain to their state's attorney general, possibly with a copy to the Federal Trade Commission. The reason is that many state AG's will investigate consumer complaints, and if they see a pattern of consumer fraud, they will bring a lawsuit against the company on behalf of the affected customers. It won't cost the customer a dime (well, except perhaps for the price of a stamp if hardcopy of any advertising materials or contracts need to be mailed in, but that's probably not going to be necessary where most or all of the advertising is on a web page) and the customer may well wind up getting a refund of charges that should not have been billed, or any extra costs incurred. On the other hand, the company may get hit with a big fine, most of which will go into the state's coffers, but it will almost certainly discourage them from that sort of fraudulent advertising in the future (and besides, they'll probably be required to sign a consent decree agreeing not to do it again, and if they refuse to sign, the fine will be much higher).
Disclaimer: I am not a lawyer, and nothing above or in any other post of mine is legal advice. It is simply my thoughts and opinion as a layperson, based on things I have read and observed in the past. |
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vonsen
Just Because
Premium
join:2005-01-06
| There is nothing to say that you can't succeed with a suit or class action. But those approaches usually demand much deeper pockets or at least huge time committments to prevail. My point was that most members will get a lot farther by voting with their feet. And if you can motivate enough other subscribers to do the same, your goal is assured.
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five stars shy |
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x voip2 user
@comcast.net | reply to dustenm
Re: 40 minutes a day IS NOT BUSINESS USAGE!!!
may be they are old voip2 |
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annex1982
join:2005-02-15
Cleveland, OH
| reply to annex1982
Re: [Other] RocketVoIP switches plan to business:
Alright...basically just think about this. How about if your cell phone company limits the usage of your "unlimited nights and weekends" I bet many customer get piss off by this. And that's what happened to me and other customers. Probably they don't care to this matter. But I do care and I want them to give me the service they promise me when I signed up. It's all it matters.
I bet some of you read the p8 problem happened to a lady from Il. When it brought up to the CEO, he said that it's rare that this lady is counted as a business user and it's not supposed to happened. I think that's how the CEO covers his butt.
IT'S JUST NOT FAIR!!! when their company appears on an article of a newspaper. |
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tlpintpe
join:2002-09-13
Spicewood, TX | reply to annex1982
The "unlimite isn't really unlimited" is Voip's dirty-little secret, and will be the undoing of many Voip players. |
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