Mutiny32
Network Security Engineer
join:2000-07-04
Lees Summit, MO
1 edit | I'd be rude too
If the service I'm paying an arm and a leg for has been down for a large portion of a week. This keeps happening, and people are bound to be pissed about not getting what they paid for.
I'm a Comcast HSI customer, but I never noticed the outage because I don't use their DNS servers anyway. |
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gate1975mlm
Premium
join:2001-09-30
Philadelphia, PA | Yep I would be rude too! Comcast is a rip off anyway! |
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Mladyshy
@aol.com
| reply to Mutiny32
Okay, but why be rude to the techs who are trying to help you when they aren't even being given the answers. Believe me, they are just as frustrated as the customers about the issue. And NO I don't work for Comcast, but I do work in technical support and being rude to the tech isn't going to help you any. |
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GarciaPara
@bremertonhousing.org
| You try calling Comcast lately? It is impossible to get a tech on the line. CS agents with no clue staff the line and pass out packets of noninformation, "...it'll be up soon, ok, thanks...buh'bye!"
Voting with my feet here...DSL here I come!! |
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DNSlogic
@comcast.net
|  reply to Mutiny32
Granted not all tech support know everything they need to but what would you expect from someone making a few bucks an hour. They are not computer techs, granted Comcast high speed internet is based towards the home user, and I would personally say it is for the above average home user. Only time I had a speed issue it was my fault, if you are dense as can be and still use Microsoft based products kill yourself not your HSD provider. Get firefox from www.mozilla.org, ditch your crap from Norton or Symantec firewalls included, spend the money for a good router, put some memory in your computer and you will not have a single problem. Also keep your computer clean of spyware.
Need help getting your computer clean go to www.computercops.us, they are great. I use antivir for antivirus. Free and never a problem www.free-av.com
And yes I am a computer student and Comcast customer, more than 90% of the time when I speed test I get more than I pay for and with my internet games I never have a speed or bandwidth issue. |
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