JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY | reply to bent
Re: I work for comcast
"I sure wish I could bill these guys for the hours of lost productivity I have when my service goes out. "
In your business model.. you do have a backup plan, correct? |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
| reply to BudBob
said by BudBob  :Comcast support is in Canada. Not all of it. The Canadians mostly deal with ex-ATTBI customers and the overflow of the local legacy customers. Michigan alone has 3 call centers. The Canadian centers are also slowly going away as Comcast is trying to get all support local/regional. |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs:
| reply to BudBob
said by BudBob :Comcast support is in Canada. These people can barley read the script much less resolve a problem. The recording tells you how far you can go with them (un-plug the modem and router and reboot). I'll be damned if I'm going to tear apart my network for some idiot that doesn't know what DNS is, or that there is a problem. come on now, is spending 30 seconds changing your DNS really tearing your network apart? |
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MushyBubbler
join:2004-01-23
Portland, OR
| reply to epm
In reply to how to change your DNS, go here
»Comcast High Speed Internet FAQ »How do I change what DNS server my computer uses?
Pop in 4.2.2.1 as your server & your good to go. If you have a router, you may need to change those DNS settings too. Check your user manual or search around for DNS server. Goodluck :P
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BUSH/CHENEY 04 »www.georgewbush.com |
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J1000
@comcast.net
| reply to epm
Just for the record, I'm perfectly happy with Comcast, even with the recent issues going on. My only point was lost time is worth more than the number of minutes divided into the monthly fee. I don't really expect Comcast to compensate me every time the cable goes out (a tech disconnected me twice on accident for a total of about a week of outage) but I do think it would be in their best interest to do so. Most people aren't half as patient as I am. |
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JerryTongue
join:2003-04-01
Auburn, WA
| reply to epm
You know what people? Your not without Internet. Try the numbers they are giving you until they work out what's going on. They seem to be working good for me as well as many others.I had troubles with 2 XBoxs online connections and I did the same in the Dashboard and also worked. Find what numbers work for you, use them and go on with your everyday Internet usage with out slamming them. I'm not trying to be mean, I just feel I need to kinda speak on there behalf this time around being I'm glad they have finally given us more speed and I have been with them for years and not really had any troubles. Everyone was in such a rush to get the speed increase, just give them a little time to work it out. We do still have internet.
Please don't slam me for this  |
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bent
not broken
Premium
join:2004-10-04
Loveland, CO
clubs:
·Comcast Formerly ..
| reply to JacksGhost
Yeah, my back up plan is to drive to the office and use the DSL there. Trust me, if I could get a cheap assed 1.5/256 DSL line here for a backup connection, I would. For what I do, dial up would be worse than pointless.
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Pura Vida! |
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ShadowNuke
join:2005-03-23
Winnipeg, MB
1 edit | reply to epm
... |
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BudBob
Premium
join:2003-01-01
Mckinney, TX | reply to seezar
Sounds like legal BS. That document changes on a regular basis, with no notice.
But if I remember my law right, that word Limited carries a allot of weight in some courts. |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs: | reply to epm
yeah that's what we need another lawsuit  |
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torontoleafsfan
@comcast.net
 from:
jkj860
| reply to epm
The canadians work just as hard as the americans do to try to get you up and running again. They dont know much as far as outages go , they only see what they find on the screen , and tell you some obvious things to try and get your internet back up and running again. Only if you be patient and try things over with the them on the phone first, more and more progress will happen in getting your issue resolved.
I am sure if we sat down an angry end user , in the employees chair at the call center , the end user would jump off the roof!
They do their darned best to try and help people , and people are making it worse by yelling and screaming at people who have no control over the internet.
In otherwards , just be patient! |
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Comcast in WDC
| reply to epm
this dns silliness hit arlington, va last evening. of course, us linux gearheads all run dns servers on our workstations so we aren't impacted by this mess. lol
to the people complaining about outages and asking for credits over a DNS outage...*TECHNICALLY* your service never went down. Don't you know the IP address for all the sites you visit? (i'm joking here. have a chuckle and lighten up)
seriously though...it is residential service. anybody who loses money over this outage should have had a backup plan anyway. i know i wouldn't put trust in comcast or any residential service if i had money on the line.
good luck to the comcast CSRs. you folks should get hazard pay. |
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BudBob
Premium
join:2003-01-01
Mckinney, TX
·RoadRunner Cable
| Are you just looking for a flame. Yes we know how to get around the DNS problem but there are 3,000,000 people that don't.
I am posting from a Linux box, and have a WIN 2K box networked and can post from both.
But if you are one of the 3,000,000 people that want there service to work and can't even get the information that we have, I would be pissed once I found out what happened. |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to epm
said by epm:
yup...it seems DNS is out yet again. I work in the call center servicing michigan, indiana and kansas. I honestly have no real information except there are 170 people in my queue and there's like 200 people in this call center. It almost feels like an attack or something cause it seems like the same time every night.
If you must call tonight, try not to be mean, Last night I had nothing but intentionally mean people that admitted to calling and just being mean. There's really nothing I can do so what's the point right?
You know you are allowed to warn and terminate the call!! |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to bent
said by bent :I sure wish I could bill these guys for the hours of lost productivity I have when my service goes out. Maybe they would take notice if we all sent them bills for our time. Then STOP using a Residential Entertainment Internet SERVICE for business!!!!! As a agent for residential internet, all I could care about is that you are violating your service agreement by running a business on the residential intenret package. |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to jrx10
said by jrx10: reply to fast track
they have reverted to local DNS servers if you reboot your PC you can surf i did and i am now working
comcast's message while you're on hold is to unplug your modem & router, and recycle that. that didn't work for me, but manually configuring to another dns server did thursday and tuesday night. I just automatically--- manually configured when the problems started tonight, so I'm back up. now if cutting power will automatically reset the dns server then good for them. the trouble is, most people probably think they're blowin' smoke, because they use that recycle power fix for everything. in any event, with 3 nights out of the last 6 with their dns down, they've got a heckuva customer service problem. FYI: Power cycle resolves 90% of our calls under normal circumstances. And most average people don't do a proper power cycle on their own. |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to 999Cain
said by 999Cain:
As a Comcast employee,--- are you allowed to tell a customer the DNS work around. I got the "savy" from a friend in "computerdom". Simple when you know how and why.
NO, we are not for legal reasons. |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to BudBob
said by BudBob :Comcast support is in Canada. These people can barley read the script much less resolve a problem. The recording tells you how far you can go with them (un-plug the modem and router and reboot). I'll be damned if I'm going to tear apart my network for some idiot that doesn't know what DNS is, or that there is a problem. When I call on a network problem I tell them to roll the truck. I know it's a network problem, this is the only way I have found to take care of local problems. And I'm not going to roll a truck, until I complete the troubleshooting procedures with you. |
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Comcast in WDC
| reply to BudBob
"Are you just looking for a flame. Yes we know how to get around the DNS problem but there are 3,000,000 people that don't."
No, I wasn't looking for a flame. I was making light of the situation.
"But if you are one of the 3,000,000 people that want there service to work and can't even get the information that we have, I would be pissed once I found out what happened."
Why get pissed off? Outages happen with residential service. It is a best-effort service. People make mistakes. Things break. Go take a walk. Go outside. Call somebody on the telephone -- unless you have voip...in which case, you can't (lol...i'm making a joke again)
Besides, we are getting a bargain for the price. Yes, outages are bad but given the price we pay, outages will happen...or did you think you were getting 99.999% uptime for $40/month?
Not attacking. Not criticizing. I'm just saying. |
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Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs:
·Cox HSI
| reply to fast track
said by fast track:
Comcast users reboot your pc and your internet will work....
Sounds just like what the Cox customer service reps will say.... Do you think they work from the same script?
Plasticman
--
Grant me the serenity to accept the things I cannot change, the courage to change the things I cannot accept, and the wisdom to hide the bodies of those people I had to kill today because they pissed me off |
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