epm
@68.42.x.x | reply to mopower440
Re: ComCrap
Actually it started on the 7th. That day it went down and then it happened again yesterday and then again at the same time tonight. |
|
captainjy
join:2003-05-10
| reply to epm
Re: I work for comcast
epm,
Everyone does have outages when it comes to other services like phone and TV, but there are other choices. Since Comcast is the only game in town, if you want the fastest, we have to pay the highest prices. The US is getting their asses kicked in broadband and the main player behind broadband here is Comcast. When you break it down, yeah, $1.50 a day isn't that much, but compared to other countries, we are victims of Comcast's business strategy. I truly expect Comcast to get sued like Microsoft did. It's just a matter of time.
I work in the IT industry and agree that things happen and servers do go down, but a company like Comcast with its money and resources should not be having the kind of technical and customer support problems that they have. I don't know how many times I have lost connection and have been told to clear my Internet cache. Where are the public relations people? Who do we talk to about support and technical issues? There are just way too many scripted support agents who are just filling a position at Comcast. As customers, I feel we are really lacking in a resource to report real problems to and actually have them resolved quickly and effectively. |
|
Adelphia customer
@Dial1.Den
| reply to epm
epm, while it's true that everyone has outages, the frequency and duration that Comcast has recently had outages is not normal by any stretch of the imagination, and is inexcusable.
I cannot remember the last time my Adelphia service was down for more than an hour, and outages of any duration are very rare.
This re-occuring problem with Comcast doesn't make me too happy about the pending purchase of Adelphia by Comcast and Time/Warner. Hopefully they'll leave Adelphias network alone. |
|
asdff
@comcast.net | reply to jakoe420
umm, because this is 2005 and all the companies I have worked for/ applied do not have walkin offices! |
|
jakoe420
join:2003-09-05
Knoxville, TN
clubs: | I know what you mean, I'm just saying if you rely on the internet 100% for your job search you will miss out on lots of opportunities. |
|
boogi man
join:2001-11-13
Apo, AE
clubs:
 ·AT&T Southwest
 ·Clearwire Wireless
 ·Comcast
| reply to epm
shit happens and life goes on. new dns numbers got me going again tonight. this is so far the biggest issue that i have see/had personally with comcast in 3 locations locally over the last 2 years. frustrating for the wife while im at work but certainly not the end of anyones world |
|
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
1 edit | reply to lolatepm
"This is why comcast sucks so much. They have hundreds of calls and there call center people are surfing the internet and chillin out. OMG..."
Taking it easy whilst the world bitches at you for nothing of your own doing.
Cut the guy some slack, at least he was nice enough to inform people of what was going on.. I believe that would put his ' worth' level high.
jAX. |
|
999Cain
| reply to epm
As a Comcast employee,--- are you allowed to tell a customer the DNS work around. I got the "savy" from a friend in "computerdom". Simple when you know how and why. |
|
bent
not broken
Premium
join:2004-10-04
Loveland, CO
clubs: | reply to jakoe420
you ever try to get fiber, business class DSL or even a T1 in an appartment?
--
Pura Vida! |
|
epm
@68.42.x.x
| reply to epm
I can assure you I AM NOT scripted. I haven't been scripted since 2000 when I worked for Liberty Mutual.
Another thing that intrigues me is that I always here about these crazy long outages. I think in the past 2 years I've had Comcast at my house I've had one normal outage in the area that was cleared up within 24 hours, a scheduled maintenance outage and then these couple DNS issues. Fact is when a new cable company takes over an area, it's not like they lay new cable. All cable companies share the same lines on the outside and the servers and applications are still in use. Technically it's almost like they're independent of each other while still being under the same umbrella. Like in my city Comcast took over an AT&T area. They didn't lay new coax, they didn't change anything but the name. Over a year ago when I started working here half of the support apps said property of AT&T on them. Slowly they get switched out but it does take time.
I'm going home now...here's hoping I won't be back here tomorrow evening explaining the same worn out crap.
I hate it just as much as you guys...probably more. |
|
another_a2_ipcss
| reply to epm
I also work for the IPSCC in Michigan. Fortunantly, I am not there tonight for this outage, but I was there for the last two nights the DNS servers went down, and it was not pretty. It's tough to take calls with hundreds in the que, and tell them there is nothing that you can do. As an employee, it certainly is an embarrasing situation to know that the network engineers still have their jobs after these three major outages, and a lot rides on the TSS's shoulders for keeping the customer, trying to keep that customer from calling back, and informing them that it may be several hours for resolution. Whoever the engineers who had the bright idea of consolidating the DNS servers down to one national DNS was living in a dreamworld. All I can say for all the comcast customers out there who have gone through this, is that I feel for you. Treewalk software is your friend. »ntcanuck.com/.
Thanks for everyone's patience.
KG |
|
zach49127
join:2005-04-14
Berrien Springs, MI
| reply to epm
Yes, on the DNS.. I just talked with a rep (I won't give a name) and he was very nice and I just wanted to find out if that was the deal or if it was on my end and he admitted that Comcast was having an issue with the DNS server.. I just said Hey, not your fault and he thanked me for being so understanding.. I agree it's frustrating when your trying to get some stuff done but, there's nothing that I can do about it except deal with it. Hope it gets fixed quick.. |
|
harryhoudini
join:2003-02-05
Los Angeles, CA | reply to aaddaasa
Maybe you should live within your means then. You dont need high speed internet to look for a job. You dont even need Ineternet at all. |
|
Alt DNS BAD
@comcast.net |  reply to epm
does anyone wonder if these attacks are for the purpose of phishing farms? .....kill the legitimate DNS's and force people to use compromised DNS's or...some attempt at cache poisoning? |
|
damox
Premium
join:2002-01-07
Olympia, WA | No . . . actually that's been ruled out! |
|
BudBob
Premium
join:2003-01-01
Mckinney, TX
·RoadRunner Cable
| reply to epm
Comcast support is in Canada. These people can barley read the script much less resolve a problem. The recording tells you how far you can go with them (un-plug the modem and router and reboot).
I'll be damned if I'm going to tear apart my network for some idiot that doesn't know what DNS is, or that there is a problem.
When I call on a network problem I tell them to roll the truck. I know it's a network problem, this is the only way I have found to take care of local problems. |
|
jellyvista
join:2004-08-27
Westwood, MA
| reply to Alt DNS BAD
epm,
I called to get my refund, but I tried to be very nice about it. Yes, for me, it might be some fraction of a dollar, but it is also the only way I really have of letting comcast know my displeasure. Unfortunately, it falls on the call center folks, who really shouldn't be taking the brunt of this. As part of my job, I've sat in with some call-center folks, and I only have admiration of the depth of knowledge for some, and the patience for others, of the folks who work there.
If Comcast had any kind of transparency, I'd be able to find out what was going wrong, and whether they were attempting to do anything about it. If Comcast simply owned up to what was going wrong, I'd be less irate. Companies are black boxes, however, and I can't imagine that any higher-up is going to listen to call center complaints. They've instructed the call-center folks I've talked to just to say "yup, there's a problem," which sounds like an implied "suck it up." So the bottom line, however small it may be for me, is the only avenue I have for communication into the company.
Good luck! |
|
seezar
Premium
join:2001-07-01
Rochester, NY
 ·ViaTalk
| reply to epm
People need to realize this is residential service. Here are some of the things you agreed to by getting the service:
Taken from »www.comcast.net/terms/subscriber.jsp
8. Limitation of Liability; No Warranties; Warnings
1. Limited Warranty: THE COMCAST EQUIPMENT AND THE SERVICE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMCAST NOR ITS AFFILIATES, SUPPLIERS, OR AGENTS WARRANT THAT ANY CONNECTION TO, TRANSMISSION OVER, OR RESULTS OF THE COMCAST EQUIPMENT OR THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS OR WILL PROVIDE UNINTERRUPTED USE OR WILL OPERATE AS REQUIRED, UNINTERUPTED, AT ANY MINIMUM SPEED, OR ERROR FREE. YOUR SOLE REMEDY FOR SERVICE INTERRUPTION SHALL BE LIMITED TO A PRORATED CREDIT UPON REQUEST ONLY IN THE EVENT OF COMPLETE FAILURE OF THE SERVICE DUE TO A TECHNICAL MALFUNCTION FOR TWENTY-FOUR (24) CONSECUTIVE HOURS OR MORE. TO QUALIFY FOR SUCH CREDIT, YOU MUST REQUEST THE CREDIT FROM COMCAST WITHIN THIRTY (30) DAYS OF THE FAILURE. CREDITS SHALL BE APPLIED ONLY AGAINST CURRENT AND FUTURE FEES PAYABLE BY YOU FOR THE SERVICE AND ANY CREDITS PROVIDED BY COMCAST ARE AT OUR SOLE DISCRETION AND IN NO EVENT SHALL CONSTITUTE OR BE CONSTRUED AS A COURSE OF CONDUCT BY COMCAST. NEITHER COMCAST NOR ITS AFFILIATES, SUPPLIERS, OR AGENTS WARRANT THAT ANY DATA OR FILES SENT BY OR TO YOU WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF PERFORMANCE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY EXCLUDED. |
|
scooby
Premium
join:2001-05-01
Schaumburg, IL
| reply to epm
Probably did not anticipate the load. I wonder what OS and hardware they are running.
I'd guestimate they would need a high powered alteon redirector (second for failover) and atleast 30 p4-3ghz w/1gb ram to handle each location running a *nix based operating system.
Basing this off the 500k userbase i built a dns cluster for. 8 p2-400 machines running debian linux using ospfd from zebra. Spread over 4 geographic regions. Customers would be routed to the cluster closest to them via ospf.
Routing all dns to one or two locations is a bad bad idea! |
|
hdhdhd
@comcast.net
| reply to seezar
Hey All,
I've been reading a lot of the replies, and I have to ask- How do you go about changing your DNS to get around this problem? Sorry for my ignorance on this, but if that is going to solve my problem with Comcast going down so frequently lately, then I'm all for it. Thanks |
|
