oldTDNickell
Premium
join:2000-12-19
Federal Way, WA
| reply to BudBob
Re: I work for comcast
said by BudBob  :Being a Sr engineer I would sit my staff down and ask WTF is going on. This is supposed to be the easy part of the internet. Then after 3 nights of this the heads would start rolling and tools would be left at the front door. The people that monitor the internet in forms like this will adjust (I haven't used Comcast/ATTBI/TCI DNS for 5 years) but the average user has no idea what is going on and that number would be in the 3 to 4 mil. If I ran a business like that I would not have too many customers after this. I agree...There are many customers out their that don't have a clue why they can't get online,send e-mail,etc.etc.
Most of us just punch in some new DNS numbers and go on our way.:) |
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epm
@68.42.x.x
| reply to lolatepm
For your information I've taken 64 calls tonight...they all clock in at about an average of 2:36 explaining to everyone what DNS does and having them either enter new DNS servers or more recently, just having them reboot. In the time that they're rebooting or entering information yes, I have plenty time to sit here and post without it impacting my call in any way. |
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Blam
Penguin Power
Premium
join:2002-02-06
Philadelphia, PA
| reply to J1000
Sortof along that line of thought that you posted, a couple months ago, Verizon's connection went down in the local area here for a bit. It made the news and Verizon was out there with a P.R. person talking to the local news media and apologizing for the outage. I didn't even notice because I normally use my Comcast and the DSL is a backup. I never called in a problem because I wasn't really using it at the time and never knew until I heard it on the news. Then as a followup, after everything was fixed, I got a phone call from Verizon (they do this often) to again apologize for the outage, with a brief explanation on what happened. And in general, about once every couple months, I get a call from their customer service asking if my service (both phone and DSL) are satisfactory. This with me having their lowest tier DSL and basic phone, with a few add-ons. At this point, thank goodness I have the DSL because I am using it right now. I have yet to have 2 consecutive 24-hour days of service in the past 2 weeks with my Comcast (and this having nothing to do with the DNS problems of late but I do truly believe it is a routing issue related to the CRAN).
Here in Philly, the local Comcast used to be very involved in the community, etc. They recently had a ceremony for the ground-breaking on a new corporate HQ that will be in a 55-story skyscraper 2 blocks down from where their current skyscraper is. It just seems that they are now caught up in the same sort of thing that companies like Time-Warner-AOL or Viacom have gotten caught up in - eat or be eaten, where they buy up everything around them or get gobbled. And that has and will continue to impact on their service and just plain running of their businesses, IMHO. It's really a shame.  |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs:
| reply to J1000
said by J1000:
When you pay a monthly fee for service you are not agreeing to outages. Regardless of what the fine print might say, customers expect constant access (and rightly so). If they were told ahead of time that service would be down at random once a week or so, they would probably just choose another provider who promised more OR they would expect to pay a lot less. ugh
that is ignorant
if they were told ahead of time?? wtf |
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epm
@68.42.x.x
| reply to Confusatron
I hope you're not bringing up the flimsy excuse that Comcast has a monopoly or something. in addition to comcast in this area people have a choice of Charter, Wide Open West, SBC Yahoo and about 4 other local high speed services....hardly a monopoly. |
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otacon
join:2002-06-12
West Springfield, MA
| reply to epm
I used to be the guy that got the call in the call center also and it really doesn't do any good to be mean. The people answering the phones are the punching bags. Are people pissed off tonight? sure...I'm not too happy about changing my DNS again but don't call just to be a jerk. People who do that are just (donkey)holes in my book.
On another note, constant access is not possible or guaranteed if you read the TOS. Are there fail safe connections out there? of course....but not for ~$45 a month... |
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bent
not broken
Premium
join:2004-10-04
Loveland, CO
clubs: | reply to epm
I sure wish I could bill these guys for the hours of lost productivity I have when my service goes out. Maybe they would take notice if we all sent them bills for our time.
--
Pura Vida! |
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epm
@68.42.x.x | loss fo productivity? Such as.....chatting on Yahoo? |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs: | reply to epm
it only takes a half minute to change your DNS
bill that |
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Big_D
Premium
join:2003-06-02
Augusta, GA | reply to bent
It's residential service with no SLA or guarantees. If your livelihood depends on it, you should have a business class service.
--
You want the truth? You can't handle the truth! |
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otacon
join:2002-06-12
West Springfield, MA | reply to epm
Get a dedicated fiber line like my father's company has and you can bill them for productivity lost. Just going to cost you $2,000 a month unfortunately...lol |
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epm
@68.42.x.x | reply to jakoe420
$0.03.....cash only!:D |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs: | check's in the mail, epm |
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swanboy
join:2001-01-22
Hollywood, FL
1 edit | reply to epm
oops |
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mopower440
@comcast.net
| reply to epm
ComCrap
This DNS problem started monday!I was told by a comcast tech that it was my pc, I had a virus!I did not have a virus!The customer service rep gave me 3 days credit, wahooo I installed a new hard drive with new xp for 3 days credit! I should be working for comcast! |
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jrx10
@comcast.net
| reply to oldTDNickell
Re: I work for comcast
reply to fast track
they have reverted to local DNS servers if you reboot your PC you can surf i did and i am now working
comcast's message while you're on hold is to unplug your modem & router, and recycle that. that didn't work for me, but manually configuring to another dns server did thursday and tuesday night. I just automatically--- manually configured when the problems started tonight, so I'm back up.
now if cutting power will automatically reset the dns server then good for them. the trouble is, most people probably think they're blowin' smoke, because they use that recycle power fix for everything. in any event, with 3 nights out of the last 6 with their dns down, they've got a heckuva customer service problem. |
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aaddaasa
@comcast.net
1 edit | reply to epm
what about when looking for a job to support 4 kids and a monthly house payment?
3 days of no internet can be a real bitch! |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
| reply to fast track
said by fast track:
they have reverted to local DNS servers if you reboot your PC you can surf i did and i am now working Yeah your DNS servers work, because you have Adelphia internet. This is a Comcast issue. |
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jakoe420
join:2003-09-05
Knoxville, TN
clubs: | reply to aaddaasa
how about looking for a job the old fashioned way, you know, like the way people did before there was the internet?
leave the house, talk to people |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| reply to epm
said by epm:
in addition to comcast in this area people have a choice of Charter, Wide Open West, SBC Yahoo and about 4 other local high speed services....hardly a monopoly.
Charter does not overlap in any Comcast market that I am aware of in MI. They are in Almont and north and to the west of them as well towards Flint. |
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