threnody
join:2002-03-11
Colorado Springs, CO
| reply to Derspankster
Re: Does it make Comcast too big
I too have been an Adelphia customer for over 5 years and have had very little trouble with them. I used to want to be a Comcast customer, years ago, because back then, their service rocked and they offered broadband way before anyone else did in my geographical areas back then. But, based on what I've been reading over the past year, Comcast is doing their customers serious disservices; their cost structure is worse than Adelphia's in some cases; and their customer support seems pretty bad (I've never had a single problem with Adelphia's support in all this time for example).
But... and there is always at least one... Adelphia has made some poor decisions (and to be fair: I have not seen a single communications company - regardless of domain - not make poor decisions; every company is destined to as they grow; plain and simple). The problems always boil down to one fundamental: processes (or lack thereof). Processes that are poorly implemented, not well defined enough or simply just not enough - along with a lack of a process for process improvement (I could go on and on and on.... starting to sound like CMMI? It should).
Then there's the pricing of cable: it's bad, all over the board. And the digital cable stuff: not as good quality as I had hoped many years ago, and I have not seen any improvements.... |
jubangy
Premium
join:2005-03-26
Erie, PA
 ·DSL EXTREME
| I have to agree, the cable and the digital cable is crappy for the most part. If Dish and Direct manage to get locals all over the country and in the markets where there currently not able too I think that will put a real demand on the cable companies to improve their act. That is probaly why the dish providers are having problems getting some of these local markets, the cable companies are scared they might have to get off their ass and do something to improve there shit. |
