Search:  

 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » Massive Comcast Outage » its a joke
Search Topic:
Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Post a:
Post a:
here's the truth »
« Not exactly crybabies...  
AuthorAll Replies


Fatal Vector

@aol.com

reply to swiftymc
Re: its a joke


You are surprised? Comcast makes you wait 3 days or more around here for an appointment for a "Tech" to repair even the simplest cable problems. They dont care about you, regardless of what you say. Their "customer service" reps will simply sit and give you the chewing cud routine while they spout the corporate line. They are the only game in town, period and untill the government is forced to change it, they will remain so. The key, as allways is direct competition by a competitor installing their own infrastructure, such as Verizon.


jrzygent



Comcast has an excellent service record here in Central NJ as it pertains to house calls. Sometimes if there is a problem in the morning they have had a truck here that day. Other times service is either next day or no more than a 2 day wait. Plus they schedule within two hour increments as I assume they do nationally? So you don't have to hang out all day wondering when they will be there.
As for phone support...it was better when @home ran the service as they did allow access to tier two techs quite easily.And those techs stayed with the problem till fixed. That ended once Comcast bought them...
BBR undeniably is the champion for support when used in it's literal meaning.
Forums » Massive Comcast Outagehere's the truth »
« Not exactly crybabies...  


Tuesday, 24-Nov 05:43:09 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [84] New AT&T Ad Campaign Hits Back At Verizon
· [55] New Bill Takes Aim At Higher Verizon ETFs
· [30] AT&T Offers New Prepaid Wireless plans
· [29] Earthlink Suffers From Major E-mail Outage
· [26] Frontier Increases Modem Rental Fee
· [13] Vivendi In Way Of Comcast's NBC Desires
· [12] Charter Still Fighting With Creditors
· [7] Monday Morning Links
Most people now reading
· Windows 7 boot manager editing questions [Microsoft Help]
· Connecting to Google Voice Via SIP [VOIP Tech Chat]
· Big Bank Alternative to Bank of America? [General Questions]
· 3.x Feral Druid - Bear Tanking Guide [World of Warcraft]
· Using DIR-615 C1/3.01 with Trendnet TEW-652BRP in N Mode [D-Link]
· What to use while demonoid is down? [Filesharing Software]
· [WIN7] Outlook express under Windows 7? [Microsoft Help]
· RG Firmware update to VDSL2 this morning [AT&T U-verse]
· [How to] Install Asterisk on an Asus WL-520GU router [VOIP Tech Chat]