zookrod
join:2002-07-12
Springfield, IL
| [Speeds] Neighborhood Maxed Out I've noticed over the past week that at prime-time my download speed has fallen to around 900 kbps (or less), with a lot of lost packets/retransmits. I called Insight Tech Support last night and they told me that the CPU for the router closest to my drop was running at 96% and that there were 252 of 257 possible connections active. They also said that the capacity problem had been reported. I've sent an email to my local office here in Springfield, IL asking about an upgrade for the neighborhood. Any one have any other suggestions for getting this corrected? Also for anyone reading this, I'm on far south side of Springfield, if you've also noticed a drop in speeds. | |
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 sly28
join:2005-04-06
Bloomington, IN
| Re: [Speeds] Neighborhood Maxed Out Im in Bloomington, IN and Im getting basically the same problem. During peak hours, my download time drops to around 1200kbs, when its normally 3200kbs. This has just started happening over the last few weeks. Before that, peak hours were fine. Any suggestions?
»/speedte···13019054 | |
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 | sly28
join:2005-04-06
Bloomington, IN
| Re: [Speeds] Neighborhood Maxed Out Just as an update, I called insight tech support to see if anyone else had reported slow downs in my area. The guy did some test and said he could see it was extremely slow right now (11:13pm) and that the local branch was aware of this issue. Apparently tonight/tomorrow morning at 4:00am they taking the system down and swapping out and upgrading their routers in the area. I believe it has been mentioned before that Insight is performing this change in some locations. Anyway, hopefully tomorrow after this, it will be back to normal. | |
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| | zookrod
join:2002-07-12
Springfield, IL | Re: [Speeds] Neighborhood Maxed Out That's exactly the kind of thing I'm looking for here. If you can, let me know what kind of speeds you're getting tomorrow around 8 PM. My local office needs to do the same! | |
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| | | sly28
join:2005-04-06
Bloomington, IN
| Re: [Speeds] Neighborhood Maxed Out Its 9:46pm central time (Bloomington, IN) and I just ran a speed test. My speeds are still about normal (3000kb)which is a good thing. It will be interesting to see if they hold up around 11:00pm which is usually the time I have been getting real slow connections lately.
»/speedte···13101140 | |
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OverBurn
join:2004-02-21
Greenwood, IN
| said by sly28  :Im in Bloomington, IN and Im getting basically the same problem. During peak hours, my download time drops to around 1200kbs, when its normally 3200kbs. This has just started happening over the last few weeks. Before that, peak hours were fine. I've started having the same problems here in Greenwood, IN during peak hours. Late night 2 or 3 in the morning I get blazing 3700+ down, when the problems occur it can take 5 minutes for a simple webpage to load.
I am 100% sure it is not on my end.
I called "afterhours" tech, they said I needed to call bloomington during office hours. I'll try to call them tomorrow and see what run around they give me. | |
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adz133
join:2002-12-03 | Insight's been pushing broadband hard, and they're not prepared to handle real load. I'm starting to have the same issue again (they upgraded us about a month ago) | |
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BeesTea
Network Janitor
Premium,VIP
join:2003-03-08
00000
| Re: [Speeds] Neighborhood Maxed Out said by adz133 :Insight's been pushing broadband hard, and they're not prepared to handle real load. Agreed. Their infrastructure doesn't look like it handles the load well at all.
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$ /bin/whoami
nobody | |
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temecula
join:2004-09-21
Greenwood, IN | Has anyone else been having trouble tonight? My connection keeps coming and going. | |
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zookrod
join:2002-07-12
Springfield, IL
| Insight called and left a message today. Everything looked ok, but unfortunately that was at around 11 AM this morning and everything would be fine then. My download speeds are usually 3600 to 3700 kbps with no dropped packets at that time of day. I called them back tonight and they're referring this to their 'install/equipment' unit. Not sure what that means  We'll see. 7 PM, here now and speed down to 1441. Everybody in my neighborhood must be playing WoW! | |
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| sly28
join:2005-04-06
Bloomington, IN
| Re: [Speeds] Neighborhood Maxed Out Its 8pm here in Bloomington, IN and my connection is all but dead. Im getting 550kbs download.. Ouch. Looks like their maintenance last weekend didnt help it out. This is a bit rediculous =(
»/speedte···13267521 | |
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BeesTea
Network Janitor
Premium,VIP
join:2003-03-08
00000
| Re: [Speeds] Neighborhood Maxed Out Also Bloomington, IN
2005-04-11 21:17:27 EST: 714 / 354
Your download speed : 731479 bps, or 714 kbps.
A 89.2 KB/sec transfer rate.
Your upload speed : 363241 bps, or 354 kbps.
»/speedte···13268646
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$ /bin/whoami
nobody | |
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| | zookrod
join:2002-07-12
Springfield, IL
| Sounds like they made it worse instead of better. Sorry to here that! That kind of maintenance I could do without. It's after 12 AM here and the neighbors must be in bed. 3686 down and not a dropped packet seen. Too bad it's time for me to sleep too... | |
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qos1
join:2003-09-19
Beverly Hills, CA
| Re: [Speeds] Neighborhood Maxed Out said by MSauk :80 bucks a month for this shiat! 2005-04-14 22:21:27 EST: 943 / 484 Your download speed : 966352 bps, or 943 kbps. A 117.9 KB/sec transfer rate. Your upload speed : 496113 bps, or 484 kbps. Damn that sounds like a bargain!  NOT!!!!!
Hold on let me be Insight support!!
~start sarcasm~
Did you power cycle your modem at least 50x's? Ah well it is your router that is causing the issue! Are you running QIC assistant? NO? Well you have to have that bloatware POS running! What are you thinking!! #script reader turn page# Well it isn't our issue (we dont have network problem's here ever at insight) It looks like it is a problem with your PC...Thank you for calling Insight! Have a nice day!
~end sarcasm~
These problem's seem to be a regular thing for alot of people...I might have to start a why Insightbb sucks page! and use my Insight webspace to host it with! lol | |
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| sly28
join:2005-04-06
Bloomington, IN
| I have been having similar numbers in Bloomington, IN. The last 2 nights it has gotten incredibly bad. I was getting roughly 370kbps download (should be in the 2700 range at least!) and 365 kbps upload during peak hours. I called Insight and they are sending someone on friday to check my line, but it will be fine during the day. I never have a problem then so whats the point? Im no expert but I would guess the node(?) is maxed out with too many users. I would ASSUME they know about this matter. Anyone have thoughts on how best to see if they know what the problem is and if they plan on fixing it? Not sure if the tech support guys know that kind of information... | |
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zookrod
join:2002-07-12
Springfield, IL
| I spoke with the 'Technical Manager' at our local office here in Springfield today. I told him about the CPU usage and capacity problems. He stated that they are doing upgrades here next week and that I should see my "speeds returning to normal." I asked if they were doing equipment upgrades. He said no, they are opening up more bandwidth. I'm assuming that means more bandwidth to the neighborhood routers. I'm not sure how that helps an overtaxed router, but I'll report back next week.....
As for complaints about Insight's technical support - I disagree. When I have called the broadband support number (not the cable number) I have always gotten what seem to be straight answers. I always start the call by telling them I have power cycled my modem, router and restarted my PC's (I usually really have . They've never asked me to do it again. Last time I called, I told the tech about the slow prime time speeds as opposed to day time and that I had already rebooted - he asked me to hold while he checked - and came back with the router utilization I've posted and that the power to my modem was fine. He told me they had already notified my local office about the router and suggested I call the local office. I don't recall getting that good of Tech Support from anyone else. Definitely not the competition, SBC! As with all Tech Support a lot of it depends on who you get when you call, I guess. | |
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BeesTea
Network Janitor
Premium,VIP
join:2003-03-08
00000
| Bloomington IN, tanking again
2005-04-19 22:39:48 EST: 817 / 351
Your download speed : 836621 bps, or 817 kbps.
A 102.1 KB/sec transfer rate.
Your upload speed : 360014 bps, or 351 kbps
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$ /bin/whoami
nobody | |
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zookrod
join:2002-07-12
Springfield, IL
| It's fixed!!! Insight was true to their word. On Tuesday night my prime time speeds returned to normal! I've waited a few days to make sure they stayed there. Here's a few samples from this week (all upload speeds are 360 something):
Monday 4-18, 8 PM, 790 kbps down (no joy here)
Tuesday, 10:30 PM, 3544 down (maybe? Kind of late. Have to check tomorrow)
Wednesday, 8:30 PM, 3724 down (mmm, cable!)
Thursday, 7:30 PM, 3376 down (yea!)
I don't know if my bugging them had any effect or if they had planned an upgrade anyway, but it doesn't really matter I guess. I never expected it to be corrected this quickly. Insight, and especially the Springfield, IL office, get 5 out 5 stars for this one! And my thanks! As far as I'm concerned Insight is awesome!
I hope those of you in Bloomington, IN can get some results. My speeds were never as bad as your's. They really need to fix that! | |
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kNeo
@insightBB.com
| Same has been happening here -- though I am in Westfield.
I just tried thier Chat Help, but it was mostly me chatting, with them giving standard answers, and at the end, it came!
I was hesitant to call for that reason, but IT happened anyways.
What is IT you may ask?
"Lets schedule a tech to come out"
Which never helps! I wish my speeds had returned to normal after prime time, but currently they are still screwed up.
-Neo | |
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insightbb suks
@insightBB.com
| Re: [Speeds] Neighborhood Maxed Out Face it, insightbb just plane suks. Their premium service has people paying almost $100 for 6000 down, and they are LUCKY to get over 2500 down during peak evening hours(I know, I paid the high price in the Peoria area and finally had to revert back to regular service after getting only 1000 - 1500 down every evening for two months and techs trying to "fix" the problem for the last month).
And now, paying for 4000 down, I get anywhere from 800 - 1600 down EVERY EVENING, period. At LEAST they aren't scamming me for the big money and crappy service...just regular money and crappy service. My neighborhood hasn't seen a constant over 3000 down, except in the middle of the night and early morning hours, for over a year or more...and they just plain cannot fix it, nor do they actually care. | |
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| zookrod
join:2002-07-12
Springfield, IL
2 edits | A little late to reply I know. When I called the local office the first thing they wanted to do was send someone out.
Me: I told them that would be fine but they would have to come out between 8 PM and 11 PM to find the problem.
Pause on the line.
Me: And broadband support told me they've already reported the problem to you and that your router is at 96% CPU usage.
Insight local: Yes I have that here. Your router is at 96%
Me: Well yeah but it's your router that is at 96%.
Insight: right our router is at 96% that's all they wrote in your report is that the router is at 96%.
***here's where I got a clue
***They thought 96% on a router was ok. Hey it wasn't giving 110% for the team right?
***I blame Star Trek where all systems can run at 150% before they shut down.
Me: yes but a router needs at least 5% of its CPU usuage just to update router tables and router protocals and keep current. And anything over 85% is concidered extremely high usage.
Pause
Insight: Maybe you should talk to our Technical Manager.
Things improved after that. | |
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DevilOnE
Fozzie the buttplug, Vu the shitkicker
Premium
join:2003-12-12
Evansville, IN | its 10:40pm in Evansville and i am getting 2000-2200k down. About a 1000k or so down from the norm. | |
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briantrue
join:2002-04-04
Knightstown, IN
| I knew things were bad because I could hardly get anything to come up. Here is what I got on a speed test!
2005-05-27 02:02:43 EST: 51 / 7
Your download speed : 52596 bps, or 51 kbps.
A 6.4 KB/sec transfer rate.
Your upload speed : 7600 bps, or 7 kbps.
I think that has to be a record! lol I called tech support again. They've already had a tech come out that didn't find anything. Tech support said there is must be a problem in my area and he is going to notify the local office, but he was pretty sure they should already know. Hopefully something will be done. I'm going to keep on them! I've already been pricing DSL at 5M! | |
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| zookrod
join:2002-07-12
Springfield, IL | Re: [Speeds] Neighborhood Maxed Out Briantrue you can't even call your connection cable. That's some bad dial up. The worst I've ever seen from Insight is 256 up and 386k down and that was when they were upgrading the network to 3MB down. Gotta be a hardware problem in your area | |
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| zookrod
join:2002-07-12
Springfield, IL
1 edit | There seems to be a pattern here. Call tech support first and make sure it's a problem in your neighborhood. Then call your local office. Speeds get better. | |
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briantrue
join:2002-04-04
Knightstown, IN
| Yeah, it's been awful. I called in to tech support last night right when I posted that message. He said there was probably a problem in the area. Hopefully they get it fixed. The last 2 days especially have been awful. I have Insight cable at two locations and during the day have been having to unplug the modem 2 or 3 times to get any kind of connection back. Here is what I'm getting tonight:
2005-05-28 01:12:30 EST: 2024 / 52
Your download speed : 2073282 bps, or 2024 kbps.
A 253 KB/sec transfer rate.
Your upload speed : 54007 bps, or 52 kbps.
I've noticed the upload has been just horrid for some reason which is affecting the overall performance. | |
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| zookrod
join:2002-07-12
Springfield, IL | Re: [Speeds] Neighborhood Maxed Out Sorry Brian, but upload problem probably isn't Insight. The worst they get is 352 up. Sounds like a software problem. I would delete all network connections and re-install them. But then that's just me. | |
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| | zookrod
join:2002-07-12
Springfield, IL | Re: [Speeds] Neighborhood Maxed Out Ok, a less drastic idea would be to go in and release all IP addresses and renew them again. Retry speeds. | |
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briantrue
join:2002-04-04
Knightstown, IN | It's not that. I own a computer business and use their service at 2 locations and on multiple computers and have the same problem recently. | |
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