said by Matsayz :

dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight.