wb6dao
join:2004-02-23
Hacienda Heights, CA
| Fix it right the first time
I had the same attitude until last Monday. My Adelphia (Hacienda Heights, CA) speed was getting slower and slower. Called customer support "the signal to your modem is -17db, too low". They made me an appointment for Monday 1-3 PM.
Having been through this process 4 or 5 times before with Adelphia, I asked, "will the technician be able to fix the problem? Will he have a spare modem, etc?" I was told absolutely...
He showed up at 1:30 and stated that the wiring was not proper (no direct wire from the modem to the first splitter about 100'). I then braced for the "need to schedule the wiring crew out", but it never came, he did the wiring, which included having to order more coax to be delivered to our house. Gave me a new modem, configured it, tested, and was done by 3!
Maybe Adelphia has changed their service call procedure! I hope, sure did a good job for me this time. |
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te100
join:2004-12-17
Daleville, AL
 ·VoicePulse
|   Well here in Alabama after I got hooked in Oct 2004 to TWC it took them about 3 months to fix my packet loss issue. The thing is after the first call they new what the problem was(old equipment down the road). Finally after the 6th visit the tech told me we would have to live with it til the new year when the new equipment arrives and they can change it out. Towards the middle of January they replaced everything and has worked ever since.
The tech was coming out about 3 to 4 times a week. Most of the time they didnt come to the house but went straight down the road would do something and it would work til 10pm that night and be off til the next day when they came out again. (It had something to do with the temps below freezing.)
 I had a few people that lived in the park before I moved in and had the same problems. They were pretty much told to move to Dothan and they wouldnt have those problems.
I called everyday til it was fixed. The billing lady was surprised that I asked for a credit since my internet only worked for a couple hours a day.(dont think I ever got it)She was like "why we know of the problem and are fixing it." |
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Thaler
Premium
join:2004-02-02
Encino, CA
| The billing lady was surprised that I asked for a credit since my internet only worked for a couple hours a day.(dont think I ever got it)She was like "why we know of the problem and are fixing it." LOL, sounds quite typical of broadband customer service. Maybe you should have just mailed them a check for the services rendered (ie. 25% of the bill, for the "couple hours a day" it worked) and see if they get the picture. |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
 ·Qwest.net
| I remember years ago before I got cable tv the trailer court I lived in at the time had all kinds of problems with the cable feed, they just wouldn't fix it. After one of Cheyenne's infamous wind storms, gusts to over a hundred mile per hour, I started getting HBO and other cable channels. I called them up to complain about it because it was interfering with the TV coming in on my antenna. It sounded like the Daytona 500 that is how fast they got out there and fixed it, which also fixed the problem the trailer court was having.
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Low voltage Tech's are wimps, Real tech's use 45 pound filament transformers, plate voltages no less then 2400 volts with at least 10 amp's lighting 8877 triodes...BPL I'm coming to get you. |
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