ke4pym
join:2004-07-24
Charlotte, NC | Saturday Appointments
TW here in Charlotte has offered to come out on Saturdays for me on a number of occassions to address issues.
Usually, though, by the time Saturday rolls around the issue has cleared itself up. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by ke4pym  :TW here in Charlotte has offered to come out on Saturdays for me on a number of occassions to address issues. Usually, though, by the time Saturday rolls around the issue has cleared itself up. Same here in Greensboro. I even had a tech out at 6am on a SUNDAY for a cable TV issue.
That is why I like Time Warner here so much. If you have an issue, they will have a tech out the VERY NEXT DAY, 7 days a week!
I even got an entire months credit for service one time, ALL my services, internet, phone and cable tv, simply because I kept killing DVR boxes and it took them a few visits to figure out why. I actually eneded up positive 83 dollars an hour x 3 for those visits.  |
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Butthead88
@shawcable.net
| reply to ke4pym
Time Slots
re wow about offering a half an hour appointment window for all home visits, if necessary, for a premium fee
working in the industry.. this is simply wishfull thinking.. it is not possibal mostly due to the fact you don't know what needs to be done.... say it needs a re-wire that takes 2 hours, what happens to the other 5 slots that got bumped because of it?
Here we have 2 hour window's and we also do saturday/sunday's |
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Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
PC gaming Tech
2 edits | reply to Matt
Re: Saturday Appointments
The problem with Time Warner (I've had them at three locations in three cities), is you need to relentlessly harp on them to repair lines.
It took me three months, nine technician visits, and my own assigned Time Warner Case-Worker to get them to replace a line in Queens- which was unshielded and getting a local cab company radio interference. (100% packet loss at nights)
I can't remember how many times I had to call.
The second location it only took a month and four tech visits to run a new line to an apartment complex and replace faulty basement wiring....
The third has been ok so far. However most people can't take that much time off work, or won't be as persistent as I was. |
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Pake
If you can read this.... RUN
join:2001-02-22
Huntersville, NC
·AT&T Southeast
| reply to ke4pym
Sounds like back when I had Crudelphia Powerstink. Was great when it was Prestige Cable doing it, but once bought out, I was having constant problems.
The greatest part was having 2 friends less than 2 miles away each on their service. When our connections weren't working, we'd call them one after another. When told it was our connection and the lines were fine, we would say "Look up the last time so and so called. You'll notice that I'm not the only one, so fix it now."
I usually counted on having at least 2 full days of no service a week from them.
My friend has TW and lives over in Concord. His service is pretty crappy. They refused to acknowledge the problem was a crappy modem they sent him and after having been disconnected and demonstrating to the guy how it was the modem that kept crapping out, only then did they give him a new one. It's like cable companies refuse to believe the modems they sent you and their service is problem-free and it's always your computer. Always the same old "Turn off your computer, unplug the modem and turn it off. Wait 15 seconds and turn everything on." |
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DMWCincy
join:2004-04-27
Fairfield, OH | reply to Karl Bode
Guess it sucks where you are at but I only had to call once and Time Warner(in Cincinnati, Ohio) was out to me with in a few days. They had to make a new run from my house to the pole but it didn't take them too long. No harping needed. |
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rtcpenguin
Premium
join:2001-01-21
Fairfax, VA
 ·Cox HSI
| reply to Karl Bode
A friend of mine had Time Warner cable and those morons installed a ground line about 3 inches below the surface. He roto-tilled his lawn and that pretty much destroyed that line.
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All gods are homemade, and it is we who pull their strings, and so give them the power to pull ours. -Aldous Huxley | »www.wikipedia.org |
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