JamesTree
join:2005-01-20
Birmingham, AL
| reply to Voyager2K2
Re: Verizon Sorta Had Their Own Group
I especially dislike Verizon, but not for their service. I worked at the GTE call center (Outsourced to TeleTech) right before the switch to Verizon. When I worked there, the recruiting wasnt so bad. Had to have a basic knowledge of connectivity, telephone etiquette, &c. But after about four months, the service dropped considerably. The building is located in a very lower class area that might be considered one of the worst parts of Alabama.The selection of employees is very poor as no one ever wants to go to that town to drive through, let alone work. Therefore, the testing standards were lowered, and as far as I know now, to get hired, one doesnt have to know anything about a computer except how to type and click. Its all talking on a phone and lookin at premade screenshots. Call volume is put MILES ahead of resolution. Minimum call times five years ago were targetted at ~4 minutes. You cant even get someones information that fast.
But enough of a rant... Yes. Verizons tech sucks. The people dont know a damned thing about what theyre doing, nor do they care. They just want to get those call times down to get paid extra. Youd be better off calling your grandmother tryin to get support than most of the people over in Fairfield. If theyd spend some time weeding out the crazies and actually training the employees how to do something other than TRY to speak well on the phone, then it might not be so bad.
/rant off~ |
