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Matt
Take me down to the paradise city
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join:2003-07-20
Jamestown, NC
 ·North State Commun..
| Here here!
(Ya, I'm bored today at work, sue me.)
Anyway, I can't count the number of times a tech has helped someone in the BBR forums, instantly, where as it would have taken hours, if not days or weeks, through normal tech support channels.
All ISPs should provide the same level of service. I imagine it would even cost them less. | |
ohwellthere
@optonline.net
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Andrew J 
| Well, sometimes it matters to execs at verizon that the company looks bad, i could cite example after example particularly in dsl wireless, and pots service where they have dropped the ball, looked bad.. and did not want people to know about all the f-ups they do on a regular basis... and dont' give me that spheal about screening employees, all companies have screwups that should not be working there at all... can't blame the whole company for it...
(reminds me of that packet8 cs thingie recently..)
but I didn't see employees of verizon defending the crappy pratices with dsl here, (all that much) they knew it was an inferior choice to cablemodems and they're doing something about it with fiber deployments so things will eventually get better..but it sucks to be you if your last on the list.. | |
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| reply to Matt
said by Matt :(Ya, I'm bored today at work, sue me.)Anyway, I can't count the number of times a tech has helped someone in the BBR forums, instantly, where as it would have taken hours, if not days or weeks, through normal tech support channels. There are quite a few of them who provide help on this site. Cox Cable, Earthlink, DSL Extreme, and Covad do so, besides the ones listed in the article above. My hat is off to all of them. They get their fair share of public complaints from customers here. But the flip side of that is that the times they help solve someone's problem or answer someone's question here, they have an audience of fairly tech-savvy people seeing them do it. If they solved that same problem by phone or email, at most they would get is one "thank you". | |
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