Klownin3468
Premium
join:2004-09-06
Cicero, IN
| reply to indy0365
Re: logs from modem
Robby is right, at an install you are to have -5 too +5 at the modem, that is how the installer is trained, as a service guy i do not want to see any less then -10 with a no more then 50 too 55 rec. power. if you have a -18 then you should have intermittent connects and loss of packets |
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robbym627
Premium
join:2003-09-14
Springfield, IL
 ·surpasshosting
 ·Comcast
| reply to DOCSISGUY2
The standard is + or - 15, would I leave an install that has a level that low ? No I use -10 to +5 for the levels during install because of the problems that can occur from temperature fluctuation and other interference. My saying it looks good was a mistake when I read it I skimmed through and looked at the power level so that was what I was referring to that is my fault. I didn't go back after noticing it an correct my statement. |
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acadiel
Keep trying - don't give up
Premium
join:2002-06-22
Bloomington, IL
·Comcast
 ·DSL EXTREME
| reply to robbym627
This is mine. What's it look like? What numbers are good for each of the fields?
Frequency
543000000 Hz Locked
Signal to Noise Ratio
38 dB
Power Level
-1 dB
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Value
Channel ID
3
Frequency
19504000 Hz Ranged
Power Level
43 dBmV |
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DOCSISGUY2
@insightBB.com
| reply to robbym627
One Post by you Robby (your words in bold)
Whats a good signal level?
this is what I got
Signal Acquired at 555.000 MHz Connection: Acquired
SNR: 29.0 dB Frequency: 26.0 MHz
Received Signal Strength: -16.1 dBmV Power Level: 46.8 dBmV
Micro-Reflections: 36 dBc Channel ID: 5
Modulation: 64 QAM Modulation: QPSK
It looks good you should be fine.
Here is another quote from you.
A -16 will work the cutoff we use when installing the service is -15
Now from earlier in this post.
If that -14 is downstream then that is very low
So a -14 is very low yet you will leave an install of a customer at -15? To you a -16 looks good? I am interested why you would ever leave a customer install with what you deem a very low signal? Or is -16 actually better then -14? Since you say a -16 looks good yet -14 is very low that would appear to be what you are saying. You try to imply that I do not know how to read. Perhaps you should first figure out what you are saying and what you truly believe. |
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robbym627
Premium
join:2003-09-14
Springfield, IL
·surpasshosting
·Comcast
| reply to DOCSISGUY2
Why post anonymously ?
I said have have seen it work at a -18 with no problems. The operative word there is "seen", did I say that it is that way with all modems in all situations? NO At a -14 you could very well experience problems but not in every situation. So I guess I never changed my position on the matter you have just spoken without thinking. I will tell you like I have said before »www.hookedonphonics.com give it a try it might help because you obviously didn't read any of it very well or can't comprehend it. |
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indy0365
join:2001-08-25
Franklin, IN | reply to indy0365
I going to recheck all my connections first been kinda windy around here |
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Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN
·Insight Communicat..
| reply to indy0365
splitter config
drop comes to house, goes into a NIU. (NIU is not in use)
line from NIU to house box, which has a 3 way splitter (last I knew)
2 of the 3 are for me, the 3.5 goes to my living room, 1 of the 7s goes to my bedroom, and the other 7 goes to my neighbor in the same building (i wouldn't consider this place an MDU, more or less a triplex)
in the living room the Insight tech put a 2 way behind my tv, one to the dvr box and one to my modem.
I'm moving soon, girlfriend's mom owns the new place, and since I have the DVR, it should be an Insight tech that installs it in the new place (in Evansville, the contractors don't do the hi-def boxes) If I don't like the way he does it, I'll redo it. |
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indy0365
join:2001-08-25
Franklin, IN
| reply to indy0365
Re: logs from modem
heres a new snapshot notice the power level calling insight monday
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB
Power Level -12 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV |
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DOCSISGUY2
@insightBB.com
| reply to robbym627
Why the change in mind about signal levels Robby? In a previous thread (»Gaming on insight) you stated the below information.
A -16 will work the cutoff we use when installing the service is -15 but I have seen the service work with no problems as low as -18. There is a very good chance that it might not be the modem or a splitter it could be low levels due to temperature outside. If the temp flucuates that can cause signal issues as well.
According to you at -14 he should be having no problems. Perhaps you should figure out what you believe and stick with that. |
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robbym627
Premium
join:2003-09-14
Springfield, IL | reply to Couch Potato
The modem will give you more info than the meter. Going by what you posted you have a big problem. I need more info like splitter configuration, number of outlets. As I stated above it could be that or a bad drop or a few other things. |
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Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN
·Insight Communicat..
| reply to indy0365
I posted this a while ago, no one replied.
here is what my signal looks like right now.
Frequency 555000000 Hz Locked
Signal to Noise Ratio 34 dB
Power Level -13 dB
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 23984000 Hz Ranged
Power Level 55 dBmV
I am not currently experiencing any problems with my modem, but I was when I posted this the last time, downstream power level was -19, insight changed my port on the splitter, and I got this.
I just started as a sub-contractor for insight in evansville, and will check things out when I get my meter. |
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indy0365
join:2001-08-25
Franklin, IN | reply to indy0365
I got a small tv I ll check channel 2 and 3 whn I get some spare time thanks |
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robbym627
Premium
join:2003-09-14
Springfield, IL | reply to indy0365
I agree remove the splitter and run a new outlet. I would imagine a video trap is inline so you can't very well check channels 2 and 3 to see what they look like. Could possibly need a new drop as well. |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | reply to indy0365
we need to get rid of the spliter and give you some better wire then walmart wire, or just put a new outlet in the room.. |
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indy0365
join:2001-08-25
Franklin, IN
| reply to indy0365
I might do that thanks
Signal to Noise Ratio 25 dB ---------is to low
flucates between 25 an 34 ( at night)
3 outlets only 1 being used went to the darkside
dish network
cable hook up is main line comes into spiltter 1 hookup is internet one is not in use on the splitter
when internet was orginally installed had to install a new outlet when house was built used rg59 new outlet uses rg6
daughter movd in had to move computer into my room tried hooking it up there the internet no go
went to walmart go 25 ft rg 6 used like a extension cord
seems to work
wife just loves me for that  |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| reply to indy0365
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB ---------is to low
Power Level -13 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV ------------is to high |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| reply to indy0365
they had a reverse issue out there last week but it was fixed, them houses are not very big so i imagine you have about 4 cable outlets....if you are loosing sync or have slow speeds you may need to set up a service call and we can come check it out |
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indy0365
join:2001-08-25
Franklin, IN
| reply to indy0365
heres what i got
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB
Power Level -13 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV
|
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| reply to indy0365
Here is mine and i live in franklin as well so your sould be close to mine
Frequency 555000000 Hz Locked
Signal to Noise Ratio 33 dB
Power Level -8 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 3
Frequency 26480000 Hz Ranged
Power Level 43 dBmV |
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indy0365
join:2001-08-25
Franklin, IN
1 edit | reply to indy0365
hospital road / sunflower court
think walgreens
thanks |
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