sharksfan3
Premium
join:2004-02-16
Poughkeepsie, NY
 ·Verizon Wireless B..
 ·Optimum Voice
 ·Optimum Online
·Time Warner VOIP
·RoadRunner Cable
| reply to Wills
Re: It goes a little deeper that this.
Agreed. I hate it when there are local network issues and tech support blames my equipment, or claims that everything is fine. I once had a third tier Time Warner rep tell me that 50% packet loss is normal. Granted my voIP hardware wouldn't stay connected, I couldn't connect to game servers, and webpages took years to load... What if I paid 50% of my bill and called it normal? |
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Freezone
join:2000-09-29
Southfield, MI | Empty your browser cache  |
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sharksfan3
Premium
join:2004-02-16
Poughkeepsie, NY
·Verizon Wireless B..
·Optimum Voice
·Optimum Online
·Time Warner VOIP
·RoadRunner Cable
| said by Freezone  :Empty your browser cache LOL... the rep said that might be the problem |
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exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:  
·Cox HSI
·Suddenlink
·Cingular Wireless
 ·AT&T Southeast
·Charter Pipeline
| "Have you ran disk defragmenter?" (when calling tech support about my TCP/IP settings)
The ONLY tech support people that I actually approve of, and care for is the xbox tech support. So far they have been the most helpful, even made a few XBL friends by calling tech support
--
I know that God is real, but I don't think He created this vast universe just for us.
Seti@Home & Seti@Boinc |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
·Optimum Online
| Well if you are running win98 on a p3 450 with 128mb of ram a defrag could mean the difference between a smooth machine and a choppy hell ride.. Then again the cache and a few other things come to mind BUT. For the average home user they don't know what to do and they've never Defrag or cleared their internet cache.. So in there (ISPs) defense you have to treat everyone like a newbie or someone that knows nothing.
Yet when I as a techie find a problem I do expect to be listened too.. Maybe they can Implement something were I give them my a+ or network+ or my MCP card to get access to the high level techs.. Nothing worse than being talked down to.
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--Who do you want to pay off today? |
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Thaler
Premium
join:2004-02-02
Encino, CA
| True...defragging then might make the difference in computer performance...but in fixing packet loss? Hell no...that has entirely to do with the network/ISP you're plugged into. (assuming your network card hasn't crapped out to all-get-out)
Having a tech tell you to clear the cache or defrag, when you clearly are suffering from terrible packet loss...is like having an auto mechanic tell you to "check the windshield wiper fluid levels" when your engine has literally (and visibly) blown up. |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs: | Packet loss....Possible but that machine would have to be hella bogged down with crap. Yea Looks like you got a broken Flux Capacitor their... That's gona cost ya.
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--Who do you want to pay off today? |
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vrp
vrp
Premium
join:2002-12-05
terra
·AT&T Southeast
| reply to Thaler
said by Thaler :... to "check the windshield wiper fluid levels" when your engine has literally (and visibly) blown up. .
... just to be devil's advocate here ...
... that still might be a possibility ... if someone banged his/her vehicle straight to a tree trunk or pole and got the engine busted/smashed as a result ... 
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| reply to packetscan
said by packetscan :Maybe they can Implement something were I give them my a+ or network+ or my MCP card to get access to the high level techs.. Nothing worse than being talked down to. Yech! People calling in sighting all their degrees are always the worst. They think they know everything and they don't know crap. I'd rather deal with grandma who's grandson just bought her her first computer.
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"Boys are girls" - Laura Bush
»www.cafepress.com/maxolasersquad |
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NyQuil Kid
8f The Nyquil Kid
join:2001-01-06
Brick, NJ
·Comcast
·Verizon Online DSL
| A+ = Joke; I've personally had to interview so-called certified people and they couldn't even tell me what netstat does or the flags used with that command. It's the IT equivalent to GRE's and GMAT's; some of the people who ace those exams are the dumbest fscks to walk the Earth.
A+ indeed....
[8F] The NyQuil Kid
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[8F] The NyQuil Kid comes into town not looking for trouble...n00bz gang up, but he ain't seein' double,...pulls and draws, his deagles two...n00bz litter the ground you know it's true. |
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SRFireside
join:2001-01-19
Houston, TX
| reply to exocet_cm
said by exocet_cm : tech support people that I actually approve of, and care for is the xbox tech support. So far they have been the most helpful, even made a few XBL friends by calling tech support I did a stint on X-Box Support back in 2002. The place is a freakin' call center. Half hour lunches. Inconsistent hours. Just one giant room with little partition type cubicles. Most of the time you never sit on the same computer you were at yesterday. Yeah some people who have been there have their own space and put in some personal things, but even those people don't get to work their mini-cube 100% of the time.
As far as knowledgeable you're spot on. EVERYBODY in that place knows just about everything needed to know to give effective support. And if they don't there is a database to pull up what you don't know. From what I know there is no level one/level two support. You have one person and that person will either get you working right or get that repair order set up for you. If the problem is big maybe they pull in a resident expert, but that's it.
You do have to admit though the X-Box is very limited in functionality compared to a consumer PC so there are only so many problems that come up without needing straight up repair. Doing support for something where the most complicated problem is getting the headset to work with Ghost Recon on X-Box Live just isn't in the same league with talking someone through configuring a new 56k modem. On the other hand broadband issues are a bit easier to work with on the user end than that. |
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