Akujin
join:2002-08-10
San Jose, CA | It's true I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever. | |
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CaptObvious
join:2004-06-11
Georgetown, SC
| I finally got re-rated! This was my sixth call to SBC and I got my pro package (1.5 - 3.0) for $29.99/month for 12 months, down from the $36.99 I been paying until now. The rep kept saying the "All Distance" plan was required for existing customers to get the reduced rate (the same tired explaination on my previous calls). I said forget it, I don't want that plan and she said she would waive the "All Distance" for me. The trick, I guess, is to ask for the DSL retention department (as mentioned in a previous post), which I did this time but not previously. | |
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Blackened
Your Freedom Fries Are Stale
join:2003-09-29
| said by Akujin  :I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever. I called in on the first day this promotion was out and asked to be re-rated, as I had just entered a renewed contract for $26.95 a few days previously. I was called back the same day, informed I would be re-rated to $19.95. It's about time service and low prices are starting to come together. But that wasn't all..
The irony came just after, where being 8500ft away from the nearest box, I was told I could now upgrade to the next tier of speed (3mbps/512kbps?) . I asked why and they said my line quality was good enough for it. Our line quality has been the same for the 5 years I've had DSL, but that didn't stop them from rejecting us several times over the years.
Additionally, in 2002 I was told I couldn't renew a contract because I was too far away to have any DSL, by more than one rep at that. For a while, I'd say roughly 6 months, they made a dead stop in servicing new customers in my neighborhood, meaning I couldn't even sign a new contract and had either paid the higher price or had no broadband. They said they wouldn't nix my DSL as an existing customer, which didn't help my neighbors who were trying to get DSL.
While this news of re-rating to $19.95 is pleasing, SBC/Pacbell, given what's happened over the years, remains an oddity to me with the logic they provide behind their DSL services. | |
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tjazzinc
@pacbell.n
| Re: It's true Hey - I had a similar expirence to you - and I work for the company -
seems as though those of us (believe it or not- that work for the company - can't even get as good a deal as the general public - I'm still paying 29.95 for my dsl - internet - with SBC - it's ok - > at&t cable - now comcast - was way faster and I never had a problem - ... SBC does have plans to aggresively build out a new fiber netwrk - but I saw firsthand from within the company the debacle back in 2000 - which was totally pr - all fluff and nothing behind it..... things are changing - ... lots of competition - currently with cable and satelite.
t. | |
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samrocks
Premium
join:2003-07-30 | I wish other companies like Comcast will follow suit and start offering everyone the same deals, or lower their prices. | |
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| nortexcomp
join:2005-01-24
Arlington, TX | Re: Wish others companies will follow suit Comcast knock $40 a month off my Brother's bill, because of Verizon's FTTP service going live in his area. So he now pays $67 a month for Internet and Digital Plus Cable TV. | |
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Rob916
@comcast.net | Re: Wish others companies will follow suit Nice, I keep telling Comcast about SureWest working on the fiber network towards me and they dont care. heh so looks like when they are here I will dump Comcast! hehe | |
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| | | nortexcomp
join:2005-01-24
Arlington, TX | Re: Wish others companies will follow suit They care, just won't show it until the fiber is lit up. | |
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P7M8
join:2004-10-16
Salinas, CA
| Yeah I bought the entire side show...
Before call to rerate.....
3000/512 DSL 36.95
SBC Local phone service 35.00
ATT Long Distance 40.00 - 100.00
Total 110.00- 170.00
After call
SBC ALL DISTANCE 48.95
3000/512 DSL 29.95
Total 79.00 per month fixed.
Call took less than 5 mins. | |
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JustinKidding
@pacbell.n
| This deal sounds real good, but what if you want to pay $26.95 instead of $19.95 ?
I would just consider the normal SBC DSL rate as charity. Everyone should want to help out the U.S. economy with that extra donation to their favorite USA phone company, right? | |
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