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Forums » US Telco Support » AT&T » AT&T West » $19.95 for *all* customers (no LD plan needed)
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Links: ·AT&T West Line Monitors ·Pacbell FAQ ·General SBC FAQ ·PBI Reviews ·AT&T Services
Current Speed + 5x »
« The "second line" clause?  
AuthorAll Replies


pacbellsbc

@pacbell.n

reply to Authority
Re: $19.95 for *all* customers (no LD plan needed)

Hey Brett,

Can you explain what you mean by :

You have to get transfered to "DSL Retention" to get this, you may have to hint that you'll cancel to get transfered to the person that can actually re-rate.

I quite didn't understand all of that. Thanks for the tip.
to forum · permalink · 2005-03-25 17:39:52 · Reply to this


Authority
Obama Biden '12

join:2000-03-29
Beverly Hills, CA
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 Only the customer retention people are authorized to change the rate, not the first level customer service people. They don't automatically change your rate, you have to say something like "I was thinking of canceling my contract" or "I want to renew at the lower rate of $19.95 you're advertising". From what I was told this is wide oepn, they're not giving people a hard time, though if they get a flood of calls (as they should) that might change.
to forum · permalink · · 2005-03-25 19:12:29 · Reply to this
Forums » US Telco Support » AT&T » AT&T WestCurrent Speed + 5x »
« The "second line" clause?  

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