vanman2
join:2002-04-17
San Francisco, CA | reply to holmantp
Re: $19.95 for *all* customers (no LD plan needed)
Hey Tim, for those of us who don't IM but are good loyal longtime SBC customers could you just post the number and/or explain where/how YOU got it?
thanks,Van |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA | The number he used is 800-579-7861. It was actually posted by another forum member in the "Rumor..." thread before Tim came up with it on his own. |
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holmantp
join:2003-12-20
Rosamond, CA
| reply to vanman2
said by vanman2  :explain where/how YOU got it? thanks,Van Hi Van, I called the normal number and reached a CSR, who also had to ask someone else, and still said I wasn't able to change the monthly cost.
I asked for the Retention number and was given 714-339-7529, after about 5 mins. I reached a nice person who was able to help me get the 29:99 rate.
I then asked if there was a toll free number,she gave me the 800-579-7861 (it's out of the bag now  ). She asked what number I used and sounded a bit surprised that it worked. She told me to use the number she gave me.
And it seems a few of you have made good use of the number. So the few cents it cost me for the long distance call was well worth it.
Hope all that want to are able to re-rated.
--
Tim |
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vanman2
join:2002-04-17
San Francisco, CA | Thanks to both of you (tonydi & holmantp)for your help .I have the pro plan since april '04 @$39.95/month and am now about to call get it for $29.95. you guys and guys like you guys make this site an awesome resource ! |
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ss7
@pacbell.n
| reply to Authority
Called the 800 number in this post and asked for the 19.95. CSR said I needed the All Distance package. I said I don't think so - please connect me to DSL Retention. She wondered where I heard of DSL retention and asked if I was an employee (which I am not), or was I thinking of cancelling. I said I was thinking about it. She then connected me to Retention and repeated my request for 19.95. The Retention CSR said no problem, she would take care of it right now. Just make sure they don't jack you around - ask for DSL Retention. |
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drsauced
@pacbell.n
| I'm one of the strange few who are paying $50 for regular 1.5/384, but I've also got a static IP. It's been rock solid. So I kinda forgot about it. I called the nice SBC people, they were very helpful I gotta say, but should I dump the static IP and get the pro package?
It's twice as fast, almost half the cost, but I lose my coveted class C IP. There weren't any Grandfather deals of any kind for my type of package, so I wasn't able to get the re-rate deal.
Suggestions? Am I overly attatched to my IP? |
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holmantp
join:2003-12-20
Rosamond, CA
| said by drsauced:
Suggestions? Am I overly attatched to my IP?
Do you use any software that requires the static IP address? That's what it comes down to. If you don't, then upgrading your speed while downgrading the cost would seem the best thing to do.
BUT!!!! you may also have a different type of connection that will require a new/replacement modem.
Does your computer support PPPoE?
How long have you had this static IP?
You may need to reg. on the site, then make a request in the SBC Direct forum for a PreQual to see if you line will support 3M and if it will require any changes in equipment to work.
Either way, good luck.
--
Tim |
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drsauced
@pacbell.n
| Hey, thanks for the reply. The Nice Mr. Guy at SBC said that the Alcatel 1000 I've got will work fine for the 3m speed, and the line was fine, so no worries there. He did admit he wasn't "the most technically inclined..."
So, I took the deal. My static IP goes Dodo in 4 days. Snif.
Nope, I don't use the software, I've got a NAT firewall between me and the great unwashed. I was trying to remember how long it's been... I had a brand spankin' new P2-400 to hook it up to... my God, 7 years?  |
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Al1776
join:2004-04-28
Fair Oaks, CA
| reply to holmantp
=============
I asked for the Retention number and was given 714-339-7529, after about 5 mins. I reached a nice person who was able to help me get the 29:99 rate.
I then asked if there was a toll free number,she gave me the 800-579-7861
=============
Just got off the phone (from above number) with a very good CSR in San Diego (named Joan) who was able to give me the 3 mb rate for 4 cents more than I pay now (29.95 ----> 29.99). No hassle, very polite, knew her stuff, etc. I asked her about DSL Retention and she said they ususally handle cancellations and that the number I called is the main DSL "headquarters" for SBC/PacBell.
This is a perfect case of having USA English speaking people who have been with the company for a while (she's been there 4 years) who know what they are doing. Renewing was easy and pleasant... they way it should be.
Al C. |
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TOTC
I only exist to make you cry
Premium
join:2001-05-16
Van Nuys, CA
 ·Pacific Bell - SBC
1 edit | Thanks called just right now, took like 6 minutes for someone to answer. Gave them my info and he said he could do it for me. Took 2 more minutes and it was done.
29.99 for 12 more months
--
My name is the one they call and I approve this message. |
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rrf
join:2004-04-05
Tracy, CA
| Just called that 800 number. Re-rated my Pro to 29.99 with no hassles. A lot more pleasant experience than the last week when I called the first tier CSR and refused to re-rate the Pro plan from 39.99. I gave them a rating of 1 as a result. The next day I get a call from SBC asking why I gave them a 1 rating. I told them why but still they refused to rerate the plan. So I told them I would like to change my rating to a zero instead. The CSR hung up.  |
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TOTC
I only exist to make you cry
Premium
join:2001-05-16
Van Nuys, CA
1 edit | rofl @ 0.. I gave my guy a 5/5 and 'Very Pleased'. Got my re-rate on the first try.
--
My name is the one they call and I approve this message. |
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holmantp
join:2003-12-20
Rosamond, CA
| reply to drsauced
said by drsauced:
Nope, I don't use the software, I've got a NAT firewall between me and the great unwashed. Glad to hear your to move into a faster lane on this information super highway.
As a word of caution, when I first got DSL it was 1.5m/384 and my SMC router worked fine, when I move up to 3M speeds it was only letting me get around 1.8M and was locking up. I compared it with using the SMC router vrs WXP direct. Was losing almost 40%.
Bought a newer router and now get within 5% between using the router and straight WXP.
I need the router as I have more the one computer online.
Good luck with your switch over.
--
Tim |
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emixnem
Dill Dough
join:2000-10-16
Reno, NV | reply to rrf
damn
damn did i missed this offer? |
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TOTC
I only exist to make you cry
Premium
join:2001-05-16
Van Nuys, CA | i think so.. it ended @ 3/31 |
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garyvand
join:2002-07-24
Napa, CA
| reply to emixnem
said by emixnem :damn did i missed this offer? Maybe not. The promotional prices are still shown on the website, with no expiration date:
»www02.sbc.com/DSL_new/content_ne···,00.html |
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DukeOfURL01
join:2004-12-14
Sacramento, CA | reply to lemonade
Re: $19.95 for *all* customers (no LD plan needed)
you probably didn't specifically ask to be transferred to the "customer retention" department. Which was mentioned many times earlier in this thread as necessary for this to work. |
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new
@131.241.x.x
| just re-rated at 19.95 through the retention dept. the normal csr couldn't do anything.
seems like you have to specifically mention you want to be re-rated at 19.95 or the retention csr will only offer a somewhat lower price than what you are currently paying. |
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dabum8u
join:2002-09-05
San Francisco, CA | just got rerated to the pro plan, $29.99 a month. The $19.99 plan is just for new customers now. The extra $3 is worth the extra speed |
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graffixx
Premium,ExMod 2001-03
join:2000-07-27
San Gabriel, CA
clubs: | reply to Authority
I called this Tuesday (4/5/05) and spoke to the csr in retention and was able to get my plan rerated from $26.95 to $19.95 w/ a 1-yr contract. |
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