Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
 ·AT&T Yahoo
 ·Packet8
·magicjack.com
4 edits |  $19.95 for *all* customers (no LD plan needed)
Hey kids - just spoke with SBC and got my plan re-rated to the $19.95 plan. They will re-rate any customer, even if you're under contract, to the $19.95 rate but ONLY IF YOU ASK. The long distance product is NOT required to get the $19.95 rate.
This is a total no-brainer and it ends March 31st so call today. Interestingly, new customers can get this rate only by signing up on-line. Existing customers however get it if they ask for it.
UPDATE: You have to get transfered to "DSL Retention" to get this, you may have to hint that you'll cancel to get transfered to the person that can actually re-rate. |
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pacbellsbc
@pacbell.n
| Hey Brett,
Can you explain what you mean by :
You have to get transfered to "DSL Retention" to get this, you may have to hint that you'll cancel to get transfered to the person that can actually re-rate.
I quite didn't understand all of that. Thanks for the tip. |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
| Only the customer retention people are authorized to change the rate, not the first level customer service people. They don't automatically change your rate, you have to say something like "I was thinking of canceling my contract" or "I want to renew at the lower rate of $19.95 you're advertising". From what I was told this is wide oepn, they're not giving people a hard time, though if they get a flood of calls (as they should) that might change. |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
| reply to Authority
Anyone besides me made this change? I was at the $26.95 plan, so this is savings of over $80 per year. Amazingly some people are still on the $49.95 plan (at this speed tier). Call your parents, call your friends, get everyone on SBC at this killer rate. They're taking a risk that by pricing their service this low that they'll pick up a lot of market share... let's encourage this! |
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| said by Authority  :Anyone besides me made this change? Yeah, lots of people in this thread...
»Rumor: SBC lowering prices
 |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
| said by tonydi :said by Authority :Anyone besides me made this change? Yeah, lots of people in this thread... » Rumor: SBC lowering prices Ah you're right... oh well it ends soon so good time to kick it out there again. I think a lot of people probably still think a) you need the LD plan or b) that it's only for new customers. |
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holmantp
join:2003-12-20
Rosamond, CA
| Hi, Yesterday i checked into the lower price for the Pro plan. Called the number the site told me to call. Asked about getting re-rated. The person went and checked something or with someone, but when he returned, was told not possible.
I asked for the Retention number, called it and after about 5 mins reached a person. She re-rated me to the 29.99 price. Was on the 39.99 price.
She also told me to always call that number since I was a active DSL costumer, call for any SBC product or service.
If you want the number pls IM me. AS I am not sure how public the number should be.
Thanks.
--
Tim |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
1 edit | said by holmantp :Hi, Yesterday i checked into the lower price for the Pro plan. I thought about the faster speed, and it's a good deal, but frankly it's not that great a deal to warrant buying more bandwidth than I really need. Latency is the same so it's no better for gaming. The only advantage would be for Bit Torrent. If it were 6000/768 I'd probably do it, but even then it's more than I need. |
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mgullick
join:2001-03-24
Chico, CA
| I haven't heard of the 19.99 plan but I just called today and got my $29.99 plan changed and got a speed upgrade so I'm still pretty happy. 
--
Madness takes its toll. Please have exact change. |
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holmantp
join:2003-12-20
Rosamond, CA | reply to holmantp
Hi, for those that IM'ed me for the number, I just sent you a new IM with a revised number, sorry but I was off by one number.:(
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Tim |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA | LAST DAYS. Everyone bug your friends and neighbors to jump on this. $19.95?? LESS than AOL dial-up?!?
This is especially something we should get older folks on. |
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Boricua65
join:2002-01-26
Puerto Rico | reply to Authority
Already did my re-rate a couple of weeks ago. Just waiting to see the bill at how much of a savings it will be to budget. |
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Lordstingray
join:2004-05-27
San Francisco, CA
| reply to Authority
I finally got re-rated for the Pro plan
for 29.99 today.  :D
I was about to give up because no-one was
picking up the phone in DSL retention for
20 minutes. I then recalled back and when
I choose "change service" and I figured what
the heck, I'll try if this person will re-rate me,
(without going to DSL retention) To my surprise
this kind person agreed to re-rate me on the spot.
A bit OT: When the person was updating my account
we started chatting about other services, and the
person mentioned SBC VoIP service to begin early 2006.
Could this part of SBC's FTTN project? |
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EnTRANCEd
join:2003-02-04
Dublin, CA
| i was checking my services on the SBC site and this surprised me.
Downstream Speed: 1.5 Mbps - 4.0 Mbps
Upstream Speed: 384 Kbps
i don't remember hearing anything from them about changing my rates any. i have the Pro plan and i thought the advertised speeds were:
Download Speed: 1.5-3.0Mbps
Upstream Speed: 384-512Kbps
--
Life is all about ass ... either you are covering it, kicking it, kissing it, or trying to get it |
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glc650
join:2000-11-19
| said by EnTRANCEd :i was checking my services on the SBC site and this surprised me. Downstream Speed: 1.5 Mbps - 4.0 Mbps Upstream Speed: 384 Kbps i don't remember hearing anything from them about changing my rates any. i have the Pro plan and i thought the advertised speeds were: Download Speed: 1.5-3.0Mbps Upstream Speed: 384-512Kbps Where on the SBC site? |
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holmantp
join:2003-12-20
Rosamond, CA | reply to EnTRANCEd
I cam across the same info, but see the upload speed isn't what we have now.
I believe on the same page, it that info might not be current.
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Tim |
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EnTRANCEd
join:2003-02-04
Dublin, CA | reply to glc650
the same SBC site that i use to pay my bills online. i just clicked on my services.
www.sbc.com |
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vienge
join:2004-02-04
Salinas, CA | reply to Authority
Couldn't get the rerate because I'm on the now dead Expert+ package which gives me 1.5-6.0/384-512 and I'd rather have that than the Pro. Ah well. |
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lemonade
join:2003-12-13
Los Angeles, CA
| reply to Authority
i am having the 1.5Mbps plan and paying $26.95 under a year contract right now, just called SBC to see if they can re-rate my plan to $19.95 . the customer representitive said he could only upgrade my speed to 1.5-3.0 Mbps but can't lower my monthly rate ... i thought the re-rate is available to all customer even to those under a year contract.... |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
| said by lemonade :i am having the 1.5Mbps plan and paying $26.95 under a year contract right now They lied - call back. They will give you the new rate if you renew the contract. |
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