kasperkpc7
join:2005-02-26
00000
| reply to neonhomer
Re: is this worthed #8?
This is a very common complaint, had at least 2 customers calling per day asking why they weren't informed of the price changes. I think these service providers need to send a letter to their customers informing that of newer plans, and let the customer choose whether to upgrade since some companies sometimes change prices for the plans...and nobody wants to be automatically put on a more expensive than agreed to plan (I hope)! |
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diehardspeed
Premium
join:2003-05-14
Salt Lake City, UT
| I was told by Comcast that I was on a List to be notified when there was a Faster Plan avalable to me.
Wasn't till I started reading on the forums that I found out they now had a 2-tier plan and for only $10 more you could double your UP and Down.
Did I ever get an email, phone call, flyer telling me I had the option to upgrade? NO
What happened to my name being in a database to call THE MOMENT faster service was avalable!
Off Topic: Comcast Still has not bumped me to 6000 / 768 like I was told they would back on the 13th of this month. |
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RobMBOS
@169.152.x.x | Hey DieHard,
I work at Comcast. Call to verify that you are being charged for the 6000. If you are, power cycle the modem and you should be up and running. |
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