jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
 ·Pacific Bell - SBC
| Rumor: SBC lowering prices I saw this on a newsgroup:
Subject: [isp-clec] SBC lowering DSL pricing
Date: Mon, 28 Feb 2005 16:15:31 -0500
From: Frank Muto
Sources within say SBC will be lowering their DSL service to $19.95 w/o having to be bundled with LD as they have been doing. Should be effective Mar 1.
Frank Muto
President/Ceo
FSM Marketing Group, Inc.
Co-founder - Washington Bureau for ISP Advocacy - WBIA
»gigabytemarch.blog.com/ www.wbia.us
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NewsPlex Discussion Group | |
|
 
removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs: | Re: Rumor: SBC lowering prices Hmm, it's 7AM. March 1st. And I ain't seen nothing yet.
Wonder what's up!  | |
|
howardlee888
join:2005-02-07
San Gabriel, CA
| San Antonio, Texas, March 1, 2005
The most convenient way to order SBC Yahoo! DSL just became the cheapest.
For the next 31 days, new residential subscribers to SBC Yahoo! DSL Express service who order online through sbc.com or sbc.yahoo.com will receive 12 months of the popular high-speed Internet access service for only $19.95 a month. The price ¡ªlower than any other similar offers by leading U.S. providers ¡ª requires only a one-year term commitment and SBC local phone service.
Customers who do not order over the Web can receive SBC Yahoo! DSL Express for $19.95 a month when they commit to a one-year term and subscribe to the popular SBC unlimited local and long distance calling plan, All Distance, for $48.95 a month.
»www.sbc.com/gen/press-room?pid=5···id=21592
just get this in e-mail.
dame, i just renew it. | |
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 | 
Boricua65
join:2002-01-26
Puerto Rico | Re: Rumor: SBC lowering prices howardlee888  , how were you able to renew. I just tried and was told it's for new customers only. | |
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| | 
Gorden
join:2003-07-16 | Re: Rumor: SBC lowering prices So if I upgrade from my current 1.5Mbps/384K package to Pro, I will be charged only 29.99 with no bundles attached? And after my contract expires. I can renew for 29.99? | |
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tymfdc
join:2003-06-19
San Leandro, CA | I cancelled in January to switch to cable. I am now a new customer. But I can't switch until June. So let's hope this is still around by then. | |
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| |
jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| said by Boricua65 : howardlee888 , how were you able to renew. I just tried and was told it's for new customers only. Me too. I just talked to the DSL retention department and was told I had to disconnect my existing service and then subscribe as a new customer to get the new rate. However this could change if enough people complain.
This really sucks!
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NewsPlex Discussion Group | |
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| | | tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Re: Rumor: SBC lowering prices I think howardlee888 is expressing disappointment that he just renewed, prior to this change. I don't think he's saying he renewed at the lower price.
Plus, as we've already seen, there's no reason for him to be unhappy because he wouldn't have been able to get the lower price when he renewed anyway. | |
|
c P Q a I M
Perfect
join:2002-11-24
San Francisco, CA | Can i renew to the more expensive package then? | |
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Defcon888
Premium
join:2003-07-22
San Bruno, CA | Re: Rumor: SBC lowering prices Just called. Got a "new customers only" from the tech. | |
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amazing1
join:2004-02-23
San Francisco, CA
1 edit | Its not a rumor ... its official. SBC YAHOO DSL is $19.95 for NEW customers only. Valid only if you order between 03/01/05 and 03/31/05. I guess existing customers are screwed. That really sux, and its reallly discrimination against loyal customers, because we ordered first and we need to be given the discounted price first, BEFORE new customers who are just joining in.
Checkout the webpage below:
promotions.yahoo.com/sbc/static/index.html
-------
$19.95 promotional pricing for SBC Yahoo! DSL Express and $29.99 promotional pricing for SBC Yahoo! DSL Pro available for new residential DSL customers. Offer only valid for orders placed online at www.sbc.com or through the Yahoo! online web affiliate channel; other third party channels excluded. Static IP products not included. Order for SBC Yahoo! DSL must be placed between 03/01/05 and 03/31/05. Offer not valid with any other SBC Yahoo! DSL promotion. SBC local service and one year term required. $200 early termination fee. At end of term, then-current monthly rate applies. $150-$200 additional charge if technician install is required or desired. The equipment charge will appear on the first bill along with any corresponding and offsetting instant credits. Laptop users and some desktop users may need to purchase an Ethernet card. Billing begins on service activation date. Service not available in all areas. Subject to change without notice. Maximum speed achieved depends on customer location. | |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| Re: Its OFFICIAL said by amazing1 :That really sux, and its reallly discrimination against loyal customers, because we ordered first and we need to be given the discounted price first, BEFORE new customers who are just joining in. Agreed wholeheartedly.
--
AIM | irc.removed.us - #dslr | |
|
JohnInSJ
Premium
join:2003-09-22
San Jose, CA
 ·Comcast
| This comes up over at sonic.net sometimes.
The deep discount price is a loss leader. They don't make money, but they get a customer. A customer who will hopefully pay a price they can make money on after a year.
If they "retain" customers by loosing more money on them, well that just can't work.
Anyway, you can always vote with your wallet. I'm willing to pay sonic's non-promo rate because they actually provide good service... so the value is there. | |
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jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| Re: Rumor: SBC lowering prices said by JohnInSJ :Anyway, you can always vote with your wallet. I'm willing to pay sonic's non-promo rate because they actually provide good service... so the value is there. I agree that Sonic provides excellent service. But I think you can usually get the promo rate from Sonic if you ask for it and agree to a new contract, even if you are an existing customer. They don't want customers dropping service just to get somebody else's introductory rate. Or drop service just so they can sign back up at the introductory rate. It never hurts to ask.
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NewsPlex Discussion Group | |
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| |
JohnInSJ
Premium
join:2003-09-22
San Jose, CA
·Comcast
| Re: Rumor: SBC lowering prices Yep (sonic promo rate) but at least for those of us on the 6M plan, going back to promo only saves you $5/mo, and after that 12 month term actually ends up costing more then the $69/mo you'd be at anyway. So it's either drop static IPs to save a bit, or stay. I'm happy to stay - it's a lot cheaper then SBC's 5 sticky static pppoe 6M service.
Anyway, I don't think we've seen a new much faster, much cheaper DSL service since the 6M/608k deal last year. May have to wait a bit... if it ever does come, I'll be on it too. | |
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| dsl_upgr
Premium
join:2004-06-25
SFBayAreaCA
| Re: Rumor: SBC lowering prices said by Payam81 :Well, What I dont get is why people didn't try ordering through BestBuy? it would have (still does!) cost you 26.99 but you would get 100 bucks from bestbuy. The only difference is that you would have to mail rebates for them modem vs. having it deducted automatically through SBC ordering. But now that the 19.99 pricing is in place there is little point in going through bestbuy and getting involved in the whole rebate process. SBC is really killing their affliates and well honestly they couldn't afford to offer this through affiliates anyways, since it won't be very cost effective. I'm glad I waited to order  when I saw the 19.99 I thought it's probably a sales a gimmick and went through the entire fine print but nope, its 19.99 + the line recovery charge alright Order it while you can. We are talking of different packages here - the $26 package thru Bbuy would be the Pro with 3mbps speed, but jmorlan posted about the Express (1.5mbps) package available for $19. | |
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| | tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Re: Rumor: SBC lowering prices said by dsl_upgr :We are talking of different packages here - the $26 package thru Bbuy would be the Pro with 3mbps speed, but jmorlan posted about the Express (1.5mbps) package available for $19. No, Payam81 is right. BestBuy's $26.95 plan was the Express plan, Pro was $36.95. The interesting thing is that right now BB isn't showing any SBC plans if you enter your information in their qualification system. I wonder if that means they're changing their rates to coincide with the new SBC plan? | |
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| | | dsl_upgr
Premium
join:2004-06-25
SFBayAreaCA | Re: Rumor: SBC lowering prices poof! I must have been dreaming when I said 26.95 is Pro.  Apologize for the slip-up | |
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| | | | BooBooBear
join:2004-02-11
South Pasadena, CA
| Re: Rumor: SBC lowering prices Well now this is very odd and inconsistency with "customer service dept. or whoever takes renewals and new orders. I was one who tried to renew the Pro at 29.99 and got it. The person who took my renewal "existing customers" may qualify if they are willing to renew for another year from the date the renewal takes place. They were concern with keeping existing customers happy and providing "EXCELLENT CUSTOMER SERVICE"..... go figure.....
With that promotion, the fine print did read new and existing customers qualify. It's unfortunate that SBC can not remain consistent in their policy regarding existing customers regarding renewals. | |
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jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| Just talked again to DSL retention and got re-rated to the $19.95 rate without the LD bundle.
Call 1-877-722-3755; select "order products & services"; ask to speak with the "DSL retention department."
Good luck.
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NewsPlex Discussion Group | |
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| hacbua
join:2003-07-25
Lawndale, CA | Re: Rumor: SBC lowering prices Thanks to Gyr ....I just called DSL retention Dep. and got re-rated to $19.95 ... | |
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| garyvand
join:2002-07-24
Napa, CA
| I have 1.5Mbps DSL at $26.95 and wanted to see if I could upgrade to 3.0 Mbps at $29.95. Retention said, 'no problem'. Also was advised that upgraders can get a $99.99 credit towards a new modem, either the $149.99 wireless 2Wire or the $99.95 standard model. I already have a wireless network, so I chose the latter; shipping cost is $12.95. BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week. | |
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| | | garyvand
join:2002-07-24
Napa, CA
| Re: Rumor: SBC lowering prices For those of you who recently upgraded from 1.5M to 3.0M, how long before you saw the increased download speed? My upload speed went up almost immediately, from 320k before to 440k now, but there has been no change in download speed. I've been power-cycling my modem every day for the past 5 days. | |
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| | | | | garyvand
join:2002-07-24
Napa, CA
| Re: Rumor: SBC lowering prices said by Defcon888 :The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew the day I called in and he told me to PM him back on the 15th if my speeds were not updated. The date they give you is a worst case scenario. Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread: » [Speed Problem] DSL Pro | |
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Defcon888
Premium
join:2003-07-22
San Bruno, CA
·AT&T Yahoo
·DSL EXTREME
1 edit | Re: Rumor: SBC lowering prices said by garyvand :said by Defcon888 :The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew the day I called in and he told me to PM him back on the 15th if my speeds were not updated. The date they give you is a worst case scenario. Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread: » [Speed Problem] DSL Pro Nope. Still 1.3/340. I trust SBC. I'm sure Toaster or another tech will be able to sort this out if the speeds aren't properly updated by the deadline.
I see that you posted in SBC Direct, cool. | |
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| | | | | | | garyvand
join:2002-07-24
Napa, CA
| Re: Rumor: SBC lowering prices said by Defcon888 :The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew the day I called in and he told me to PM him back on the 15th if my speeds were not updated. Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread: » [Speed Problem] DSL Pro Nope. Still 1.3/340. I trust SBC. I'm sure Toaster or another tech will be able to sort this out if the speeds aren't properly updated by the deadline.
I see that you posted in SBC Direct, cool.
My download speed increased on the scheduled day (March 14), before I got a reply through SBC Direct. I'm enjoying 2400/440 kbps now! | |
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| | dsl_upgr
Premium
join:2004-06-25
SFBayAreaCA
| said by garyvand : BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week. Do you have the JustCall 60, 120 etc (with monthly charge) or just the JustCall (with no monthly charge) ? | |
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| | | garyvand
join:2002-07-24
Napa, CA
| Re: Rumor: SBC lowering prices said by dsl_upgr :said by garyvand : BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week. Do you have the JustCall 60, 120 etc (with monthly charge) or just the JustCall (with no monthly charge) ? I have no idea what "JustCall" is. SBC provides my local service (unlimited) for about $16.50 per month, all fees and taxes included. I use a third party (PioneerTelephone.com) for LD and 'local' toll calls. | |
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Payam81
join:2004-01-19
Riverside, CA
| I checked BestBuy again and they still show the 26.99 for Express.
I doubt BestBuy would match SBC's 19.99 offer. As it's been said in this thread that is a limited time price only through SBC portal.
Oh and I just got my confirmation email which says the modem kit will ship through UPS and will be here in 5-6 days. They gave me my activation date too so I think my order is done. Took 'em about 2 days to process it! Not bad. | |
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| tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Re: Rumor: SBC lowering prices said by Payam81 :I checked BestBuy again and they still show the 26.99 for Express. Ahh, I see what they did. There's no more rebate promotion on the BB site for SBC-Yahoo DSL. When I checked they must have removed SBC from the offerings while they made that change. Now there's definitely a disadvantage to going with BB. Dell looks like they're still offering 3 free months if you sign up for SBC-Yahoo DSL with them but they've dropped their $75 rebate that went with the free months. | |
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| | 
webtechy
join:2002-02-28
Santa Clara, CA
 ·magicjack.com
| Re: Rumor: SBC lowering prices said by tonydi :said by Payam81 :I checked BestBuy again and they still show the 26.99 for Express. Ahh, I see what they did. There's no more rebate promotion on the BB site for SBC-Yahoo DSL. When I checked they must have removed SBC from the offerings while they made that change. Now there's definitely a disadvantage to going with BB. Dell looks like they're still offering 3 free months if you sign up for SBC-Yahoo DSL with them but they've dropped their $75 rebate that went with the free months. So there isn't a rebate on the bestbuy website anymore for the modem? Anyone know if this still available to get the modem free after rebate in store? | |
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| | | tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Re: Rumor: SBC lowering prices No, I was talking about an additional $75 rebate that BB was giving. All of the third party resellers give the modem rebate but some will give a portion of their kickback in addition to that.
For example, Dell is giving currently offering the free modem, three free months of service and a $50 rebate. A few weeks ago it was $75 instead of $50. | |
|
c P Q a I M
Perfect
join:2002-11-24
San Francisco, CA | Newly wedded to 19.95$/month:D | |
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| cnpc
join:2002-08-22 | Re: Rumor: SBC lowering prices Thank you very much! Followed your instruction and it worked perfectly. | |
|
Trying to help
@131.89.x.x
| First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done. | |
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|
See 12 replies to this post |
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Boricua65
join:2002-01-26
Puerto Rico | Thanks, Trying to help , it worked!! | |
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|
new
@131.241.x.x | Re: Rumor: SBC lowering prices just got re-rated at $20, although my contract expires next month so i really just got re-newed.
the csr from retention also mentioned offering higher speed access(3.5Mb at the minimum) in the next 6 months or so at very competitive prices. | |
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| |
Boricua65
join:2002-01-26
Puerto Rico
| Re: Rumor: SBC lowering prices said by new:
just got re-rated at $20, although my contract expires next month so i really just got re-newed.
the csr from retention also mentioned offering higher speed access(3.5Mb at the minimum) in the next 6 months or so at very competitive prices.
Cool!! When I got re-rated, I was also placed on a new one-year contract starting March 17th. | |
|
SBC
@pacbell.n | I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do. | |
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jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| Re: Rumor: SBC lowering prices said by SBC:
I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do. You should have said "Please connect me to the DSL Retention Department; I need to speak with them about that." Sales was trying to make it difficult for you. Try again and good luck.
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NewsPlex Discussion Group | |
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|
Defcon888
Premium
join:2003-07-22
San Bruno, CA
·AT&T Yahoo
·DSL EXTREME
| said by SBC:
I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do.
Just demand to speak with the DSL Retention Department. If they ask why, say, "Only the DSL Retention Department can rerate me at the lower price." That's what I did. The first tech was very nice. he was from the Billing Department. He transfered me over to DSL Retention very quickly.
---
Also, attached are the confirmation letters they sent me.
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options! | |
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| Manelica
join:2005-03-12
San Francisco, CA
| I probably would have been scared and hung up too. I say go back and stand up to the Bully and say "Yes I do, now please transfer me to the DSL retention department so I can discuss this with them" or what the others say or whatever you comfortable with. In my opinion there is a difference between cancelling their service and rerating. Just make sure they don't bundle you with other services and for peace of mind you can say something like, 'just want to make sure - there's no cancellation fee because I'm not cancelling, just rerating (maintaining service but at a new rate), right?' or not as it seems appropriate. Good Luck.
Me, I got the 12 months for 26.95 thru BestBuy along with a $100 gift card (6 months now) so I'm kinda at that rate so waiting to see what all is going to come up in next 6 months. Thanks guys for sharing these helpful guides. | |
|
pa555
Seconds Last
join:2001-05-11
Monrovia, CA
| Thanks for the heads up guys. Last year I changed to DSL Pro package for $39.99 month & renewed a one year contract that is up April 8th.
Just called DSL Retention like you all said & with no problems at all I got the same DSL Pro package for $29.99 month with a renewed one year contract.
Thanks again for the info...
Paul | |
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Defcon888
Premium
join:2003-07-22
San Bruno, CA | Due tomorrow. I have a big feeling I might not get it... :( | |
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pa555
Seconds Last
join:2001-05-11
Monrovia, CA | Re: Rumor: SBC lowering prices If it's not up to speed tomorrow IM Toaster he is great at helping us all out here at DSLR & I'm sure he will have you rocking in no time.....
Paul | |
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pan2
join:2005-02-18
Millbrae, CA
| Following the advice in this forum I called DSLR and was rerated to $19.95. My confirmation letter arrived yesterday and in it was language to the effect of, "the rate is valid as long you maintain all required All Distance components." Neither I nor the agent ever mentioned All Distance at any time during my call to rerate so this has my perplexed and a bit concerned. Anyone know the details on this? | |
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jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| Re: Rumor: SBC lowering prices said by pan2 :Following the advice in this forum I called DSLR and was rerated to $19.95. My confirmation letter arrived yesterday and in it was language to the effect of, "the rate is valid as long you maintain all required All Distance components." Neither I nor the agent ever mentioned All Distance at any time during my call to rerate so this has my perplexed and a bit concerned. Anyone know the details on this? Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change.
--
NewsPlex Discussion Group | |
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| | pan2
join:2005-02-18
Millbrae, CA
| Re: Rumor: SBC lowering prices said by jmorlan :Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change. Whew! I was worried because Defcon's letter above didn't mention this at all. Thanks for the info. | |
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| | |
pa555
Seconds Last
join:2001-05-11
Monrovia, CA
| Re: Rumor: SBC lowering prices said by pan2 :said by jmorlan :Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change. Whew! I was worried because Defcon's letter above didn't mention this at all. Thanks for the info. Yes it does look again see where it talks about SBC Yahoo! DSL bundle rate.
The wording maybe a little different in yours....
Paul | |
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| | | | jd333
join:2001-07-05
Campbell, CA
| Re: Rumor: SBC lowering prices Wow - took me only 5 minutes. Thanks for the steps.
I was seriously considering Comcast HSI with their latest deal. I'd put the numbers in a spreadsheet for Comcast + Vonage vs. SBC, and Comcast was $125 cheaper.
But then I came here and read about this latest deal. At $10/month chepaer, the Comcast deal was only better by $5 for the year - definitely not worth the switch away from my currently highly-reliable DSL. | |
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| | | | |
richiesd1
@pacbell.n | Re: Rumor: SBC lowering prices vonage is expensive. me and my friends use www.lingo. it's just as good and cheaper. | |
|
AuraReturn
Premium
join:2003-08-18
San Francisco, CA
clubs: | I just called the billing department and not the Retention department and they gave me Pro for $30 without the all distance plan. I don't even think you need to get to the Retention department anymore. | |
|
Istari
join:2002-01-12
West Sacramento, CA
| just thought I'd add to the general FYI
I called the # that came in the pamphlet:
1-8000-793-4713 and spoke with a rep almost immediately.
I was previously paying for 39.95 for DSL deluxe.
I went and asked for the new price of 29.99 and when I asked for the price without the "all distance" (vm long distance etc on the land line) it was cheerfully offered.
The whole process took about the same amount of time it took me to compose this post!
Here's a link with details.
»www.sbcinfo.com/dslpro/dslPro_LP···&type=CD
Lots of other ISPs are doing this.
Also: for those of you in Sacramento/Roseville. etc.
Surewest is doing the same thing
»www.surewest.com/faster/ | |
|
| zeelurker
join:2003-07-22
Canada | Re: Rumor: SBC lowering prices I just used the link you posted and managed to get the same rate too. I just had signed up for Express last month too | |
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| |
olddialup
@poak.hawkcommunicati
| Re: Rumor: SBC lowering prices I currently use dialup, and am fairly happy with the
speed, but faster is better. I have one PC: 98SE.
So, I do not need a network.
And, am considering the $19.95/mo SBC DSL since it is
about the same price as my extra phone line and ISP.
1. The basic package ($99) is a modem only. For $149,
you get a wireless router. I wonder if I really need
the wireless router:
a. I have ZA (free version), which is blocking ports.
b. I will not use the wireless capability, and do not
want to accidentally turn it on and create a security
problem.
c. I understand that some modems do NAT, which provides
firewall security, right? I wonder if the SBC supplied
modem does NAT?
On the other hand:
a. There could be a vulnerability when
I reboot (before ZA starts running), using modem. | |
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| | |
jmorlan
Hmm... That's funny.
Premium
join:2001-02-05
Pacifica, CA
·Pacific Bell - SBC
| Re: Rumor: SBC lowering prices If I were you, I'd grab the $19.95 deal. It's hardly more than dialup and once you have it, you won't want to go back.
In your situation, I'd get the modem-only basic package. The SpeedStream 5100b is very nice and you can always add a router later if you need it. This modem does NAT but is not a real firewall and it is not a router. There is no stateful packet inspection that you would find in a full-fledged hardware firewall. You will probably want to keep your software firewall if you are happy with it.
I believe the current deal may be ending soon. It's actually $1 over wholesale and I think it is about the best deal SBC has ever offered to consumers.
--
NewsPlex Discussion Group | |
|
Matthew
Premium,VIP
join:2001-08-03
Emmett, ID
1 edit | I have been able to confirm that existing customers on a lower package than Pro should now be able to upgrade to current promo via normal channels at this time, as long as the line qualifies for an upgrade. There should be No need to ask for retention on Upgrades to Pro to get onto this promo.
Regarding Re-rates if you already have Pro, I still have no clear direction on that other than The promo is not Supposed To Be available to existing Pro customers.
Upgrade OK, New Customer OK, existing Pro Customer Currently not OK for the current promo.
Edit- bolded the not above. | |
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|
| Matthew
Premium,VIP
join:2001-08-03
Emmett, ID
| Re: Rumor: SBC lowering prices Well, seems like I am going to have to start mentioning this site to EPC folks in other conversation again. Of the 3 reps I knew who posted here for things like this, 2 have since left the company and the other does not spend much time here anymore.
redsonrising , according to the rep I just spoke to 800-793-4713 if you upgrade you qualify for the $99 off by upgrading.
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It truly is the lowest level where we ALL make the difference. | |
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paronoff
join:2004-06-28
Los Angeles, CA | So what is the catch (if any) with SBC DSL Pro for $29.95. Any tips for talking to Retention Department.
Paul | |
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Defcon888
Premium
join:2003-07-22
San Bruno, CA
·AT&T Yahoo
·DSL EXTREME
| Re: Rumor: SBC lowering prices said by paronoff :So what is the catch (if any) with SBC DSL Pro for $29.95. Any tips for talking to Retention Department. Paul No catch. You will have to agree to one year contract though. Upgrading does not count as termination so nothing to worry about there.
They aren't suppose to bundle the All Distance/Long Distance bundle with the service but you can always ask to make sure.
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Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options! | |
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| | bwclark
join:2004-07-05
Eureka, CA | Re: Rumor: SBC lowering prices Ok, I just called via DSL Retention and got the DSL Pro rerated to 29.99 from the 39.99! He also reduced my phone bill for 6 months! I had upgraded last June to Pro for the $39/month for one year, and now its lower again...ok I like this. | |
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Re: Rumor: SBC lowering prices
I may have to call DSL Retention again tomorrow if nothing happens.
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