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xistent
join:2001-05-29
Santa Ana, CA
| Re: Time Warner VoIP Growing Fast I have Vonage. The call quality is great with quick and easy setup, but I requested a number transfer on Dec 14th that has still not gone through. I have called them twice and had my account credited for the service amount. I was told both times that they are waiting on my current carrier (SBC) to release my number. | |
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outspoken72
An Irish Jayhawk
Premium
join:2000-10-03
| Re: Time Warner VoIP Growing Fast said by xistent  :I was told both times that they are waiting on my current carrier (SBC) to release my number. That isn't so rare with LNP. The CLEC or the like requesting the transfer from the ILEC is at the mercy of them.
When i worked for a CLEC, SBC would "mistakenly" release the numbers for cutover say at 6AM rather than the ordered 6PM. OOPS! Not a big deal with a residential customer, but when dealing with a Law Firm with 2 T-1's, it causes a bit of a ruckus. "See, those CLECS don't know what they are doing, stay with us, the big boys."
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How can I miss you if you won't go away? | |
| rradina
join:2000-08-08
Chesterfield, MO
| LPN took a while for me. I'm in SBC territory but four or five years ago I ported my number to Birch Telecom (BT). Had that for a year, Vonage came to town and I ordered it. I kept both numbers separate for a few months but I eventually forwarded my BT number to Vonage and later ported it to Vonage. The port took three months. I also had trouble getting the "911 like" service activated by Vonage. That took a couple months.
Feb 13th marked my two year anniversary with Vonage. I've used them exclusively since October of 2003. This is just my opinion but they've been HIGHLY reliable. Basically as reliable as my Charter HSI which in STL is generally extremely reliable. I believe this to be the number one key to VOIP quality. Only with great HSI do you stand a chance at getting great VOIP.
So far, I cannot complain about Vonage. Since I've been with them they've added features and lowered their prices. I don't believe this has ever happened in the phone industry with the exception being the wireless industry.
At this point, I believe I have more reliability issues with my damn router rebooting. I have a NetGear WGT624 and it usually reboots every few days. Sometimes it will go for two weeks but when it reboots, I lose incoming calls until my VOIP ATA realizes it has lost contact with the servers. It's hard to detect because calls go to messaging and the message waiting dial tone doesn't sound. Therefore you often don't know you missed a call and have a voice mail message waiting. I keep threatening to get a stand-alone, quality router. It's just getting hard to find one that doesn't also have built-in wireless. I've been kind of waiting for the next round of 802 standards to take hold before upgrading my wireless equipment. So I put up with it. | |
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