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Forums » Time Warner VoIP Growing Fast » But lets see their retention
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NewLife
Just Keep Swimming, Just Keep Swimming

join:2001-07-31
Calhoun, GA
·AT&T Southeast
·Comcast

But lets see their retention

I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers.
--
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AMD 2400 XP/512 PC2700 RAM/128 MEG ASUS 9280TS Video/80 GB HDD/Onboard Sound

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starstuff
Fly By Wire
Premium
join:2001-12-05
Mcallen, TX

said by NewLife See Profile:

I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers.
Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market.

11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing?

Not good news for the telcos
--
If something goes wrong at the plant, blame the guy who can't speak English--Homer Simpson.


Dryvlyne
Far Beyond Driven
Premium
join:2004-08-30
Newark, OH

said by starstuff See Profile:

Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market.

11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing?

Not good news for the telcos
I would actually say that VoIP is mature enough right now. I don't believe broadband is mature enough IMO. Sure, the speeds are there, but reliability and penetration of broadband is what is hurting the VoIP providers, not the VoIP services themselves.

I too am a subscriber to Vonage and love the service! Unfortunately though my recent ISP, Adelphia, kept having outages all of the time which also meant I didn't have a working phone. I have since switched to Alltel DSL, which although slower than Adelphia's HSI, is much more reliable and the speeds are also more consistent across the board. To me telcos have the advantage as far as broadband goes (in terms of reliability and consistency). They just need to start offering their own VoIP services as well as get going on rolling out IPTV.

tommytomtom

join:2002-08-15
Springfield, VA


2 edits
reply to starstuff
said by starstuff See Profile:

said by NewLife See Profile:

I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers.
Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market.

11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing?

Not good news for the telcos
I use Vonage. Without a cell phone, I would not consider using VOIP.


dddane

join:2002-01-10
Chicago, IL

reply to starstuff
i disagree... people are dropping their POTS by the thousands... it has little to do with voip though, and more to do with cell phone usage. a lot of people have no use for a landline even... and i can hardly imagine someone paying for a cell phone, POTS, *and* VoIP line... if they're paying for VOIP its probably a guarantee that they'll be dropping their POTS

dibbb

join:2003-09-19
 reply to tommytomtom
tommytomtom - uhhh, did you know that Vonage IS VoIP?


sbhusted

join:2000-05-14
Bethlehem, PA
I think his intent was to say that he uses Vonage, but he would never consider using VOIP if he didn't have cell service as a backup.
--
Scott B. Hustedhttp://www.Husted.cc

tommytomtom

join:2002-08-15
Springfield, VA
reply to dibbb
Well damn! Of course I know Vonnage is VOIP. My point was that I want the backup that a cell phone provides. Believe it or not, sometimes my cable goes out.

dibbb

join:2003-09-19
I must have mis-read your post, I understand what you're saying now.

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