scots
Can we have Twinkies?
Premium
join:1999-12-06
Raleigh, NC
 ·AT&T U-Verse
 ·ooma
 ·RoadRunner Cable
·AT&T CallVantage
| DGL-4300 & Vonage
Help! I just got the DGL-4300 last night. So far I love it and everything seems to be working great...except for ONE thing. I can't get my Vonage working with it. I've had Vonage for about 2 1/2 years now and have never had problems with it until I got the DGL-4300. I've used Vonage previously with a Netgear router and a Motorola router. I never had to do anything special to get it working in the past...no port forwarding, no special settings, etc. When it's connected to the DGL-4300 I can't make or receive calls. I get a dialtone, but when I dial any number all I get is a busy signal. When someone calls me it rings and I get the caller ID info, but as soon as I answer it disconnects. I connected the Vonage adapter directly to my cable modem instead of to the DGL-4300 and it worked fine. Put back on the DGL-4300 and same problems. The Vonage web site mentions something about forwarding some UDP ports, so I tried that. Still didn't work (although I'm not sure I put the info in the right places). I also tried putting the Vonage adapter on the DMZ and that didn't help either. Does anyone have any ideas/suggestions I can try out? Any help would be greatly appreciated! |
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tc17
join:2003-08-14
1 edit | I know nothing about VOIP. But read someone else had some trouble and turned off (unchecked) the SIP option in the Special Applications section, and that fixed his problem.
The help section gives a little explanation for turning it off if you have trouble with VOIP.
There was another person who has a "Vonage Motorola VT1005" who said he couldn't get it to work. |
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ntechie
join:2005-02-09
Sunnyvale, CA | reply to scots
try to uncheck SIP alg on Advanced -> Special Applications page.
someone got it working with that turned off. |
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scots
Can we have Twinkies?
Premium
join:1999-12-06
Raleigh, NC | reply to scots
That worked! WOO HOO! Thanks!!!  |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY
| reply to tc17
That was me, and I coouldn't get it to work, and Dlink techs were no help. Claimed it was because the Moto was operating at 10 megabits and it was somehow not able to talk thru the (autosensing) 10/100/1000 port. I did try unchecking the SIP ALG, to no avail.
Bob Cronin |
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neolink1
join:2002-05-02
Martinsville, VA
| this is an easy fix, well sorta, just bypass the router, like so:
MODEM>VONAGE>ROUTER>PC's
that should take care of it, although it will add a hop to your network, or you could figure out what ports vonage is using and forward to the IP of the device |
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kpiskin
join:2004-01-20
Virginia Beach, VA
1 edit | Can't you simply put the phone adapter out on the DMZ so it effectively bypasses the DGL-4300?
I read somewhere (maybe here or a review) that the DGL-4300 didn't play well with VOIP (despite what the dlink website says). I was really hoping to continue using my DWL-G650s, so I wanted to get this router to replace my ever-rebooting DI-624. I looked at a number of routers like the Linksys SRX, WRT-54GS, DGL-4300 and the Belkin Pre-N. The Belkin specifically supports VOIP and even has a VOIP QoS selection in its configuration, so I went with that and it has worked great since day one. Plus no reboots since 7FEB05 when I got it. |
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tc17
join:2003-08-14
| said by kpiskin  :Can't you simply put the phone adapter out on the DMZ so it effectively bypasses the DGL-4300? I read somewhere (maybe here or a review) that the DGL-4300 didn't play well with VOIP (despite what the dlink website says). I was really hoping to continue using my DWL-G650s, so I wanted to get this router to replace my ever-rebooting DI-624. I looked at a number of routers like the Linksys SRX, WRT-54GS, DGL-4300 and the Belkin Pre-N. The Belkin specifically supports VOIP and even has a VOIP QoS selection in its configuration, so I went with that and it has worked great since day one. Plus no reboots since 7FEB05 when I got it. ONE person said it didn't work for him, that was it. And VOIP does work well from what I have read. Read the one review on Amazon from a guy using VOIP. Or even in this own thread.
And unlike the Belkin, the Dlink's own chipset is designed specifically for it. I didn't get the Belkin for the very reason of its lack of firmware features and updates.
Personally firmware features are most important to me in a router, along with reliability. And DGL-4300 works great for most everyone I have read.
And personally I don't know why a person would keep a router in a pile if it isn't doing what you want? Just they have a reason to complain about it later? Instead of just getting your money back. It makes no sense. I would never buy a $170 router and leave it in a pile, which makes me suspicious of the claim. |
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kpiskin
join:2004-01-20
Virginia Beach, VA
| I agree that if you spent the money that you should try to make the router work especially if D-Link says it is supposed to. I know that after upgrading my DI-624 to the Belkin, I noticed a marked (although this is subjective of course) improvement in call quality. Here is the thread I read on DGL-4300 not working and the poster said the D-Link techs said VOIP wouldn't work either: »[Info] DGL-4100/4300 does not work with VOIP (yet?) |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY
1 edit | reply to tc17
I'd complain in an effort to try to get someone at the company who sells/supports the product to fix it, of course. I like the router, I'd like to be able to use it, but I can't because the Moto VT1005 does not work with it. I can't put the Moto in front of the router because that causes the VPN client I need to use to do my job to not work. Besides, what would be the point of getting the DGL-4300 in the first place if I was going to stick it behind the TA? I got the DGL-4300 to take advantage of its unique capabilities to improve throughput of VOIP and gaming traffic. That would not work if the TA was in front of it. In every post I have made on the subject I have specifically said that it does not work with the Moto VT1005. Other TA's may work, but the Moto box does not. Someone suggested to me offline that I should try to get Vonage to RMA the Moto and replace it with a LinkSys PAP2 (which they claim is known to work OK with the DGL-4300). I may just do that. In any event, the secondary purpose of my posts is to warn anyone else who may have the Moto box that they may have problems if they get this router. If I were looking to get this router and had the Moto box, I'd be happy that someone took the time to provide this information. It'd save me a lot of aggravation. |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | reply to kpiskin
The Dlink techs said they were aware that the DGL-4300 did not work with the Moto VT1005, not VOIP in general. |
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kpiskin
join:2004-01-20
Virginia Beach, VA
| bcronin:
I wasn't trying to put words in your mouth. I understood what you wrote, but in your post, you also said that there may also be some other adapters that the DGL-4300 would have problems with but weren't sure. That uncertainty was enough for me not to get the DGL-4300. Of course I could have had the same problem with my new router as well, but I got lucky I guess.
You definitely should keep the router between the modem and the adapter to get your money's worth. I think what I'd do instead of replace the D-Link is replace the adapter instead with a brand/model that D-Link used to test with so you know it should work. Adapters cost less than replacing the DGL-4300. Then I'd sell the adapter on Ebay to someone who can use it to defray your costs. |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | I am informed offline that the LinkSys PAP2 is known to work with the 4300.
Bob Cronin |
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Bonedaddy112
@adelphia.net
| Just an FYI, I have tried this with the Linksys PAP2 and it does not work either. I am having the same issues as the original poster and have also tried all the port forwaring and DMZ with no luck. Quite frustrating to say the least. WTF is DLINK thinking???!?! |
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LosGatos
join:2005-02-11 | reply to scots
I am using PAP2 without any problems. Try unchecking SIP ALG on the Advanced/Special Applications page and see if it works for you. |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | I have spoken offline with someone at Ubicom who seems interested in trying to get ahold of a VT1005 to see what the problem may be. So maybe I will hold onto the Moto for a few months more ...
Bob Cronin |
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freestar
join:2005-01-19
London, ON
| reply to Bonedaddy112
Hint in the Help pages for Special Applications:
"SIP: Allows devices and applications using VoIP (Voice over IP) to communicate across NAT. Some VoIP applications and devices have the ability to discover NAT devices and work around them. This ALG may interfere with the operation of such devices. If you are having trouble making VoIP calls, try turnig this ALG off." |
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EOMbb
join:2004-03-25
San Francisco, CA
| reply to scots
Assign the Vonage device a static IP (e.g., 192.168.0.111), then go to the "Advanced" / "Virtual Server" settings in the router and forward the four ports shown below to that static IP.
Name Private IP Protocol Schedule
Vonage - SIP 192.168.0.111 UDP 5060/5060 always
Vonage - SIP 192.168.0.111 UDP 5061/5061 always
Vonage - TimeSync 192.168.0.111 UDP 123/123 always
Vonage - Update 192.168.0.111 UDP 69/69 always
Good luck! |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | reply to freestar
Already saw that, did not belp. |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | reply to EOMbb
Already tried the port forwarding. Did not help. |
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