Phaetos
join:2003-09-21
Slaughter, LA
1 edit | reply to legalbegal
Re: Pluto Data Credit Card Charge
said by legalbegal  :People (probably YOU) break into Internet Servers ALL the time and STEAL contact information. I personally am a developer who has to make purchases online quite a bit with our "Company Credit Card". So implying that our Company Credit Card was used to make a PORN purchase is ridiculous and quite interesting. Begal,
I find that a bit harsh of a statement. I agree that what has happened to you is wrong and scary that it can happen. But going around accusing people of breaking into servers to steal information with absolutely NO proof of that can get you in just as much trouble as you are trying to cause for that individual that tried to give you a very honest and what they considered helpful information. I have lived in Baton Rouge my whole life and have known people that worked for Answer Quick and myself have worked for an answering service, of which you apparently never have. Never, not once, have they ever been accused of such a thing. If they had I can guarantee you it would have ended up on any of our news channels, they are fiends for getting that kind of information for a story  AnswerQuick has been a long respected member of the commercial community for as long as I can remember. What the poster said was very true. All they are is an answering service. If a client gives them a way to access information, then so be it. AnswerQuick is not a scam and is in no way directly affiliated with stealing credit card information.
Just my 2 cents worth. |
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legalbegal
No Mercy
Premium
join:2004-11-08
Beverly Hills, CA
2 edits | Phaetos,
Funny you would comment what I said in defense of myself. I was merely returning the insult back to a "NEW" poster who implied that I purchased porn online and that's why I made those comments. If "Answer Quick" did not want to get involved, then "Answer Quick" should have kept their distance.
You see they are STILL answering the phones for "Pluto Data" -whomever Pluto Data is. No one knows who they are or how to contact them.
The reason that any scamming business is viewed a repected member of any community is because they have yet to be CAUGHT. Just because they look legit doesn't mean that they are.
How would you know what they have been accussed of unless you have the inside track? I have lived in Baton Rouge as well and have relatives who reside there. You should be careful what you imply unless you know the whole story.
Good luck with your Answering Service Career, Phaetos! |
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Phaetos
join:2003-09-21
Slaughter, LA
1 edit | said by legalbegal :Phaetos, How would you know what they have been accussed of unless you have the inside track? I have lived in Baton Rouge as well and have relatives who reside there. You should be careful what you imply unless you know the whole story.
Apparently you don't read well nor think clearly in your current state of rage. If you read what I said, " Never, not once, have they ever been accused of such a thing. If they had I can guarantee you it would have ended up on any of our news channels, they are fiends for getting that kind of information for a story " I never implied that I knew the whole story. If you can't tell from the way it was written that it was a PERSONAL opinion, then I doubt your legal skills also. |
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jdiddypdx
join:2003-08-06
Lake Oswego, OR
| As someone that has worked in for a credit card bank (FCNB). Here is what you do. Don't call the number on the statement. Call your bank ASAP. Have them put a dispute on the transaction. Every FDIC insured bank has their own security department that will do all the leg work for you. Keep in mind, it's the banks money not yours at this point not yours. If you see another charge. Call again, change your credit card number. Bingo your done. |
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ummm101234
@gsk.com
| reply to Phaetos
Seems like if Answer Quick is such a great company - they would pull the plug on Pluto Data ltd, since they must be receiving a ton of calls for unauthorized charges. Also, I have worked for a call center before and the entire operation there was not professional. This was somewhere else besides AnswerQuick, but I tell you the people they hired and the stuff that went on there was not the best in the world. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH | I think most folks here have concluded that they terminated Pluto several days ago.
You seem to have had a bad experience. In what way does it apply to AnswerQuick? |
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sweintz
Premium
join:2002-03-01
Hamden, CT
| reply to ummm101234
said by ummm101234:
Seems like if Answer Quick is such a great company - they would pull the plug on Pluto Data ltd, since they must be receiving a ton of calls for unauthorized charges. Also, I have worked for a call center before and the entire operation there was not professional. This was somewhere else besides AnswerQuick, but I tell you the people they hired and the stuff that went on there was not the best in the world.
Dude - pay attention. Answerquick pulled the plug on them a while ago. |
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Dognut
join:2005-03-04
Hilton Head Island, SC
1 edit | reply to Phaetos
From a law enforcement point of view, I think what the FBI (or more likely the Secret Service who handle major credit card cases and other money cases) will find, once all is said and done, is that there are a string of companies involved here. Its much along the lines of money laundering. You run drug money through several companies and it comes out the other end clean, so to speak. Most of the time the initial company knows the deal and possibly the end company, but the intermediaries, for security reasons, have no clue.
The problem comes in that by the time this credit card scam is tracked down to the real suspect, he or she has grabbed whatever personal property they have in the office they rented just for this scam, and left. The most I've ever seen them catch is some poor flunky who was hired out of a crack house to answer the phone in a bare office. In this case the flunky knew who and what she was working for but could provide no personal information on her boss except his name was Jim and he was a 6 foot tall, 175 pound white male with brown hair. Not much to go on, so they shelve the case and move on to more pressing matters. The credit card company fixes the charge on people's accounts so the only loser is the credit card company. Buddy of mine from ROTC went to work for the Secret Cervix (he hates that:D) told me that even when they do get a good case together, many times the prosecutor drops the case as too old or makes a deal with the suspect that amounts to a slap on the wrist.
I'm not saying we should not investigate this crap. I'd love to get my hands on one of the bastidges. Give him a choice of 15 years in the pen or 15 minutes with 5 of his biggest victims. But seriously, don't be discouraged. Go through the motions of filing your case, but don't let it get you all worked up. Life is too short and full of reasons for heart attacks.
The only reason I knew about this scam is a guy filed a report with one of my people yesterday. Mine is a county agency and can't investigate federal crimes but we do pass the info on the the feds. I had an extra minute and ran a search. Found this web site and thread. Having been a victim before (and not from a porn site whoever your name was) I can relate to the anger adn feeling of violation you people feel. The best we could tell our guy at this point was to contact Equifax and such, contact the Social Security guys, contact the bank, etc...and get all his stuff changed. Pain in the buttocks but its the only way to gain some semblance of security again. Plotting gruesome deaths for the scammers also helps the mental situation. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH | The crooks are in Nicosia, Cyprus, not the US.
Agreed, it is not likely that they will be caught, nor would they have been had it occurred in the US. |
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Dognut
join:2005-03-04
Hilton Head Island, SC | Sounds like a good road trip. Bring large guns. |
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BB72
@12.96.x.x
| reply to Dognut
Let's not rule out the fact that we might have terrorist activity here. It is such a scary thought. I know it seems far fetched and that most suspects in the past may have been some flunky but we should be looking at this in a much larger scale here. Especially since this Pluto Data is a foreign company. The USA Today article makes sense and even though we only see a small portion of victims here this is an incredibly serious and sad thing. I would hate to think that money withdrawn illegally from my account was used to fund a thing like September 11th. Thank God for this website and other sites like it that people like us can come together and hopefully make some difference. |
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passowrd
@newagetrans.com
| reply to ummm101234
Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!! |
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Bink63
Tweet THIS
Premium
join:2002-10-06
Everywhere
| said by passowrd:
Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!!
Call your bank back, or better yet, go into a branch and insist on doing a chargeback!
If the bank gives you a hassle, post back and we can give you some more options on how to proceed at that point.
Regards,
Randy
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Just my .02alt0162 worth!
Legacy Consulting |
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overwelmed
join:2005-02-24
Fergus Falls, MN
| Keep in mind some card holders cannot get their money back from this charge because the amount isn't large enough. My Visa card will not refund any disputes under $50. I wonder if Pluto D counted on that. I got the charge last Feb. on my debit card and just finally got my money back from my bank a few weeks ago. I've switched banks but supposedly my old bank is still investigating it and could come back at me for the $29.99. This ordeal was mostly just a HUGE hassle in dealing with Bank of the West. When I first reported it they ignored it and didn't even cancel the card. After two weeks I went in to the branch to question the progress only to find out nothing was ever reported. I was then reprimanded for irresponsible use of my card and treated like I was the one that was stealing. After proving to the all-knowing teller that it was obviously fraud, she let me sign an afidavidt. I'm very curious to find out who this Pluto Data is, they shed some light on how Bank of the West treats their customers. |
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bummed
@dynamic.cov
| Okay,
Now I'm really mad. I cancelled all my cards, got new ones issued. I didn't use the new card on-line, or access my account on-line and yet I now find a new charge that just showed up on 1 April, transaction date 22 march for Pluto D $29.99 I only used the card once, and that was on 21 March at my local Best Buy. How could VISA allow this to happen? Luckily, they're open tomorrow, and I'm heading down there to tell them what I think..... |
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bummed oops
@dynamic.cov
| Disregard that last post. I just re-read my statement and it would seem I was a little gunshy. It appears VISA was just getting around to reversing the earlier charge. I saw the name and totally missed it being a credit rather than a charge..... Show me gunshy about my cards now. |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| reply to passowrd
said by passowrd:
Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!!
Demand they remove the charge; "The Federal Fair Credit Billing Act sets up procedures requiring creditors to promptly credit your payments and correct billing mistakes, and allows you to withhold payments on defective goods."
The Act further defines "billing mistakes" to include items charged which you, or an authorized person, did not purchase. As long as you report it within 60 days, the bank must reverse the charge until and unless the the vendor provides proof of its validity.
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| reply to overwelmed
said by overwelmed : Keep in mind some card holders cannot get their money back from this charge because the amount isn't large enough. My Visa card will not refund any disputes under $50. That's not legal under the Federal Fair Credit Billing Act. As long as you report the amount in a timely manner, they must reverse the charge.
Are you confusing this with a policy that stipulates that you are responsible for up to $50 if you don't report the fraud in a timely manner?
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 |
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overwelmed
join:2005-02-24
Fergus Falls, MN
| Read the fine print on the back of your credit card statements before you start telling people they are wrong.
Re:Pluto charge again on new card
»www.ftc.gov/bcp/conline/pubs/credit/fc..
It seems as though the posters who are saying their bank won't refund them the money since it's under $50 may be right. According to the FCBA you are only responsible for unauthorized charges "up to $50". That wouldn't stop me from raising holy hell with my bank though.
I've read about 90% of the pages in this thread and it seems pretty clear to me that Answer Quick was just the answering service. Is there any solid evidence that they are in on it? |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| said by overwelmed : Read the fine print on the back of your credit card statements before you start telling people they are wrong. Re:Pluto charge again on new card »www.ftc.gov/bcp/conline/pubs/credit/fc.. It seems as though the posters who are saying their bank won't refund them the money since it's under $50 may be right. According to the FCBA you are only responsible for unauthorized charges "up to $50". That wouldn't stop me from raising holy hell with my bank though. Those people need to dump the card that sticks them with the first $50 and get one that doesn't.
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 |
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