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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
 ·Verizon FIOS
 ·Speakeasy
| reply to kruser
Re: no updates?
No, you're totally right.
My preferences are for update CDs as well, but apparently that's just not an option anymore. I asked on the phone and she said 'brand new versions you'll receive the CD, updates and patches you must download'.
That's fine, except the 213mb download is the whole program, not just a simple patch.
Now I have to worry about installing over old versions. I would prefer to uninstall and re-rollout to avoid any problems. On the other hand, a network unprotected for a couple hours? Yikes! I'd have to do it on the weekend with the router disconnected 
We have Gold support, btw. I too am disappointed they're not emailing me with 'here's a link to the latest patch for your software'. Was an hour of time to track down the number, call, wait on hold, go through the process...
Lame.
KM
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kruser
Premium
join:2002-06-01
Saint Louis, MO
clubs:
·AT&T Southwest
| Yep, Symantec's communication or lack of is bothering me.
If they have officially stopped shipping physical products to Gold members then I feel that a letter or email would have been sent in the least.
How are Gold members supposed to find out about patches and program updates?
I guess I could switch everyone back to the home version and then they would at least get the program updates!
I checked today to see what would be involved in order to switch from Gold to Platinum when my current support runs out in a few months.
I was shocked - It was over $10,000!!
That is actually for the Enterprise version which includes SAVCE and mail Security for MS Exchange but I'd guess the cost is very similar for the SAVCE edition only.
I have fewer than 75 users so I guess I'm stuck with Gold if I choose to stay with Symantec.
Of course now Symantec has also bought Veritas which we use for backup!! Time will tell what they do with that one!
All and all, I have been happy with SAVCE but the company policies as of late often make me wonder why. | |
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