kruser
Premium
join:2002-06-01
Saint Louis, MO
clubs:
 ·AT&T Southwest
| reply to KoolMoe
Re: no updates?
Yep, Symantec's communication or lack of is bothering me.
If they have officially stopped shipping physical products to Gold members then I feel that a letter or email would have been sent in the least.
How are Gold members supposed to find out about patches and program updates?
I guess I could switch everyone back to the home version and then they would at least get the program updates!
I checked today to see what would be involved in order to switch from Gold to Platinum when my current support runs out in a few months.
I was shocked - It was over $10,000!!
That is actually for the Enterprise version which includes SAVCE and mail Security for MS Exchange but I'd guess the cost is very similar for the SAVCE edition only.
I have fewer than 75 users so I guess I'm stuck with Gold if I choose to stay with Symantec.
Of course now Symantec has also bought Veritas which we use for backup!! Time will tell what they do with that one!
All and all, I have been happy with SAVCE but the company policies as of late often make me wonder why. |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
 ·Verizon FIOS
·Speakeasy
| reply to kruser
No, you're totally right.
My preferences are for update CDs as well, but apparently that's just not an option anymore. I asked on the phone and she said 'brand new versions you'll receive the CD, updates and patches you must download'.
That's fine, except the 213mb download is the whole program, not just a simple patch.
Now I have to worry about installing over old versions. I would prefer to uninstall and re-rollout to avoid any problems. On the other hand, a network unprotected for a couple hours? Yikes! I'd have to do it on the weekend with the router disconnected 
We have Gold support, btw. I too am disappointed they're not emailing me with 'here's a link to the latest patch for your software'. Was an hour of time to track down the number, call, wait on hold, go through the process...
Lame.
KM
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kruser
Premium
join:2002-06-01
Saint Louis, MO
clubs:
·AT&T Southwest
| reply to KoolMoe
said by KoolMoe  :Yeap, found that out after a bit of a time on hold. I couldn't find a link to that 'special' support site anywhere. The phone rep told me where to go. Why I couldn't find a link to that page, I dunno...it's protected by your product serial... Anyway, the dload is in progress (213mb!) AV definitions are checked and updated daily. No patches have been applied previously to the default install since there were no security issues previously identified (that I was aware of anyway). Anyway, problem solved. KM Just for info, They only offer 9.02.1000 for users with Gold support.
I've also read that many Platinum users also can't find 9.0.3.1000 but maybe symantec is giving them a bad link?
Gold users used to get patches and upgrades at the same time as Platinum users.
I'd imagine this is a "try to get them to upgrade support to Platinum" for more $$$ type thing.
Support would not or could not tell me when the 9.03.1000 would be available to Gold users.
9.02.1000 does not have the UPX vulnerability however but it would still be nice to get the latest version considering the cash we have invested in this product for the last several years.
Now, they don't even send me the new version on CD like in the past even though I have my preferences set to receive a physical CD. I also no longer get email or postal mail notifications from Symantec stating that a patch or update has been released for corporate version.
I usually find out from this site.
I think I'm about to look elsewhere for AV to run on our small network (under 75 users).
Sorry for the rant! |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy
| reply to scots
Yeap, found that out after a bit of a time on hold. I couldn't find a link to that 'special' support site anywhere. The phone rep told me where to go. Why I couldn't find a link to that page, I dunno...it's protected by your product serial...
Anyway, the dload is in progress (213mb!)
AV definitions are checked and updated daily. No patches have been applied previously to the default install since there were no security issues previously identified (that I was aware of anyway).
Anyway, problem solved.
KM
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