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invisiongraf
join:2004-12-02
Idyllwild, CA
| [Packet8] packet 8 call quality
I also have Packet 8 phone service. I've had it almost 3 months and it still doesn't work properly. The quality is extremely poor. Calls are very muffled, break up, "staticky" and just plain hard to understand. Callers can evidently understand me pretty well but I can hardly understand them. I have DSL service. Packet 8 tech is now telling me I need a different phone. I've tried 3 phones( both "hard wired" and cordless) and get the same results. I know that they don't require all of their users to get a different phone.
Since they are a sponsor do you have any ideas as to how I might resolve this problem. They are my only phone service here and I am virtually unable to do business on the phone.
Tech can't seem to determine if it is them or dsl provider. | |
Skywise
join:2004-03-26
Portland, OR
 ·Packet8
| There are several ways on how to troubleshoot connection issues. There is a utility like pingplotter that could you help determine if the bad quality is due to P8's network or your local ISP. We have someone from Packet8 monitor this forum 'on his own time' - he might be able to help you further. Also things like running downloads/filesharing/spyware and router type/firmware can affect the performance.
-Sky | |
invisiongraf
join:2004-12-02
Idyllwild, CA | reply to invisiongraf
I do run McAfee anti virus and Spyware Xterminator. | |
invisiongraf
join:2004-12-02
Idyllwild, CA | reply to invisiongraf
I forgot to mention that I have done a direct connect eliminating the router and computer(any spyware for instance) and experienced the same problem. | |
voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
1 edit | Download and run ping plotter and Belarc Adviser, then post your results along with your ISP, connection, network config...
Some one here will then probably be able to help. 
Good Luck. | |
IanR
join:2001-03-22
Madison, NJ
| reply to invisiongraf
What's strange is that the symptons you mention are not those shared with others using a good broadband connection
Quote
muffled, break up, "staticky"
Unquote
For instance I see none of the three. My only VQ complaint is that P8 sounds a little "sharp", maybe better described at "metallic" as compared with a very good POTS line. But I have none of the break up, muffled or static type interference you mention. | |
invisiongraf
join:2004-12-02
Idyllwild, CA
1 edit | reply to invisiongraf
My ISP is Green Cafe (not very helpful) on Verizon lines.
This is from PingPlotter
Host Information
1, -------------- ,192.168.2.1
2, -------------- ,172.16.2.1
3, -------------- ,208.15.19.2
4,sl-gw22-ana-5-0-TS15.sprintlink.net,144.232.191.77
5,sl-bb23-ana-12-0.sprintlink.net,144.232.1.105
6,sl-bb25-sj-9-0.sprintlink.net,144.232.20.159
7,sl-bb22-sj-12-0.sprintlink.net,144.232.3.209
8,sl-bb22-rly-11-0.sprintlink.net,144.232.20.187
9,sl-bb26-rly-12-0.sprintlink.net,144.232.14.174
10,sl-bb20-rly-12-0.sprintlink.net,144.232.7.249
11,sl-gw9-rly-8-0.sprintlink.net,144.232.14.22
12,sl-exped4-1-0.sprintlink.net,144.232.248.126
13, -------------- ,192.168.1.190
14,pingplotter.com,216.92.151.75
Sample Information
"1/9/2005 3:12:21 PM",6,39,102,*,*,*,*,*,753,*,*,*,*,1012
"1/9/2005 3:12:36 PM",2,51,63,481,561,590,591,562,629,643,646,650,633,623
"1/9/2005 3:12:51 PM",2,39,57,440,457,472,464,588,608,597,581,595,603,628
"1/9/2005 3:13:06 PM",2,39,78,638,620,673,669,826,766,916,747,*,741,749
"1/9/2005 3:13:21 PM",2,38,49,729,*,747,*,797,*,765,757,746,741,729
"1/9/2005 3:13:36 PM",2,45,45,507,518,520,516,628,793,841,647,674,680,684
"1/9/2005 3:13:51 PM",2,48,49,594,669,732,765,683,689,688,697,696,693,701
"1/9/2005 3:14:06 PM",2,45,47,642,655,643,656,749,740,755,757,737,*,719
"1/9/2005 3:14:21 PM",2,51,91,375,387,417,429,491,440,546,462,433,433,444
"1/9/2005 3:14:36 PM",2,42,56,769,751,767,769,936,823,863,844,838,837,822
"1/9/2005 3:14:51 PM",2,40,81,504,501,485,496,487,493,438,422,429,410,427
"1/9/2005 3:15:06 PM",2,38,64,439,547,572,598,594,581,575,595,588,569,604
"1/9/2005 3:15:21 PM",2,46,44,565,569,558,539,713,557,553,542,600,591,562
"1/9/2005 3:15:36 PM",2,42,55,684,666,705,687,754,730,940,738,734,715,714
"1/9/2005 3:15:51 PM",2,47,48,265,286,294,308,370,369,346,340,392,373,398
"1/9/2005 3:16:06 PM",2,43,52,589,581,616,590,663,765,653,636,681,663,634
"1/9/2005 3:16:21 PM",2,39,49,557,581,604,585,605,609,650,637,656,642,682
"1/9/2005 3:16:36 PM",2,39,164,470,456,447,455,535,538,512,563,534,536,567
"1/9/2005 3:16:51 PM",2,39,53,94,103,107,96,223,154,242,209,194,184,172
"1/9/2005 3:17:06 PM",2,45,132,560,568,576,610,659,640,668,653,625,618,630
"1/9/2005 3:17:21 PM",3,41,167,220,234,294,269,295,461,338,317,316,328,306
"1/9/2005 3:17:36 PM",2,54,226,258,251,272,239,*,*,*,*,*,*,*
"1/9/2005 3:17:51 PM",2,54,121,396,456,464,461,483,462,582,452,455,436,439
"1/9/2005 3:18:06 PM",2,44,126,149,140,177,165,336,260,245,263,234,216,239
"1/9/2005 3:18:21 PM",3,46,118,155,148,159,140,217,226,226,207,206,243,249
"1/9/2005 3:18:36 PM",2,39,68,766,811,864,763,733,*,718,762,740,749,720
"1/9/2005 3:18:51 PM",3,47,221,361,373,371,397,*,430,628,429,492,525,*
"1/9/2005 3:19:06 PM",2,39,269,478,530,543,*,641,622,593,572,546,*,498
"1/9/2005 3:19:21 PM",2,39,93,370,377,368,362,508,489,505,486,532,518,507
"1/9/2005 3:19:36 PM",2,41,58,652,648,652,674,692,678,663,653,699,680,688
"1/9/2005 3:19:51 PM",2,44,53,551,683,589,539,588,673,603,561,545,547,547
"1/9/2005 3:20:07 PM",2,44,127,340,335,306,297,347,352,379,378,381,422,392
"1/9/2005 3:20:21 PM",2,39,73,643,703,673,661,*,*,697,708,706,666,665
"1/9/2005 3:20:36 PM",2,55,53,346,354,328,315,423,347,354,355,429,410,387
"1/9/2005 3:20:51 PM",2,41,129,267,250,296,338,431,409,606,375,397,417,391
"1/9/2005 3:21:06 PM",2,39,70,284,279,301,235,259,409,259,252,253,290,278
"1/9/2005 3:21:21 PM",2,38,46,253,242,255,246,245,228,202,198,213,218,216
"1/9/2005 3:21:36 PM",2,40,43,153,161,143,151,166,165,171,159,138,159,149
"1/9/2005 3:21:51 PM",2,44,64,115,107,134,115,178,240,211,189,168,180,210
"1/9/2005 3:22:06 PM",2,38,44,367,346,320,310,373,382,425,401,373,360,349
"1/9/2005 3:22:21 PM",2,39,46,141,179,286,271,235,490,372,358,346,337,310
"1/9/2005 3:22:36 PM",5,39,43,227,229,209,219,253,231,215,221,238,222,234
"1/9/2005 3:22:51 PM",2,48,51,*,*,*,*,*,*,*,*,*,*,*
"1/9/2005 3:23:06 PM",2,41,71,197,189,166,175,369,381,385,372,378,376,395
"1/9/2005 3:23:21 PM",2,40,153,*,*,287,295,356,335,476,316,331,319,331
"1/9/2005 3:23:36 PM",2,37,49,582,564,710,847,893,964,869,853,*,862,957
"1/9/2005 3:23:51 PM",2,39,54,95,86,96,103,171,162,141,133,132,172,278
"1/9/2005 3:24:06 PM",2,39,76,64,68,70,71,274,131,126,157,178,172,145
"1/9/2005 3:24:21 PM",2,39,44,191,199,217,213,237,235,240,221,230,216,204
This is from running Belarc
Computer Profile Summary
Computer Name: Invision (in WORKGROUP)
Profile Date: Sunday, January 09, 2005 3:20:47 PM
Advisor Version: 6.1f
Windows Logon: R W Triplett
Click here for Belarc's PC Management products, for large and small companies.
Operating System System Model
Windows XP Professional (build 2600) Intel Corporation
Processor a Main Circuit Board b
1.50 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Intel Corporation D850GB AAA48535-903
Serial Number: IMGB12404601
Bus Clock: 100 megahertz
BIOS: Intel Corp. GB85010A.86A.0058.P12.0104021715 04/02/2001
Drives Memory Modules c,d
245.85 Gigabytes Usable Hard Drive Capacity
106.02 Gigabytes Hard Drive Free Space
DVDROM 1 0X [CD-ROM drive]
YAMAHA CRW2100E [CD-ROM drive]
3.5" format removeable media [Floppy drive]
IOMEGA ZIP 100 SCSI Disk Device -- drive 1
Maxtor 5 T040H4 SCSI Disk Device (40.98 GB) -- drive 2
Maxtor 6Y080P0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2D8SNNE, rev YAR41BW0, SMART Status: Healthy
Maxtor 6Y120P0 [Hard drive] (122.94 GB) -- drive 3, s/n Y31AB49E, rev YAR41BW0, SMART Status: Healthy 512 Megabytes Installed Memory
Slot 'J7J1' has 128 MB
Slot 'J7J2' has 128 MB
Slot 'J8J1' has 128 MB
Slot 'J8J2' has 128 MB
Local Drive Volumes
c: (on drive 0) 81.96 GB 72.86 GB free
d: (on drive 2) 40.96 GB 17.19 GB free
h: (on drive 3) 122.94 GB 15.97 GB free
Network Drives
None detected
Users Printers
local user accounts last logon
Administrator 12/4/2004 9:28:25 PM (admin)
R W Triplett 1/7/2005 12:17:24 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account AdobePS Acrobat Distiller on FILE:
EPSON Stylus Photo 1280 on USB001
Controllers Display
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 7200 SERIES [Display adapter]
KDS ion VS-19SN [Monitor] (17.4"vis, s/n KIAX0843009, November 1998)
Bus Adapters Multimedia
Promise Technology Inc. Ultra IDE Controller
WinXP Promise Ultra133 TX2 (tm) IDE Controller
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444 ATI WDM Rage Theater Video
ATI WDM Specialized MVD Codec
Game Port for Creative
SB PCI(WDM)
Communications Other Devices
Belkin 11Mbps Wireless Desktop PCI Adapter (F5D6001 V.2) #3
Network Card MAC Address: 00:30:BD:E0:4D:EE
Network IP Address: 192.168.2.85 / 24 HID-compliant consumer control device
HID-compliant consumer control device
HID-compliant device
USB Human Interface Device
USB Human Interface Device
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
Microsoft PS/2 Mouse
Generic USB Hub
USB Composite Device
USB Printing Support
USB Root Hub
USB Root Hub
Virus Protection
McAfee VirusScan Version 9.0.10
Scan Engine Version 4.4.00
Last Disk Scan on Monday, January 03, 2005 1:06:30 PM
Realtime File Scanning On
Installed Microsoft Hotfixes [Back to Top]
DataAccess
Q832483 on 6/18/2004 (details...)
Internet Explorer
Q832894 (details...)
Q837009 (details...)
Windows Media Player
WM320920.1 (details...)
Q828026 (details...)
SP0
Q828026 on 6/18/2004 (details...)
Windows XP
SP1
Q311967 on 6/18/2004 (details...)
Q313450 on 6/18/2004 (details...)
Q317277 on 6/18/2004 (details...)
Q318138 on 6/18/2004 (details...)
Q319580 on 6/18/2004 (details...)
Q323172 on 6/18/2004 (details...)
Q324096 on 6/18/2004 (details...)
Q324380 on 6/18/2004 (details...)
Q326830 on 6/18/2004 (details...)
Q328940 on 6/18/2004 (details...)
Q329048 on 6/18/2004 (details...)
Q329170 on 6/18/2004 (details...)
Q329390 on 6/18/2004 (details...)
Windows XP
SP1 (continued)
Q329441 on 6/18/2004 (details...)
Q329834 on 6/18/2004 (details...)
Q810577 on 6/18/2004 (details...)
Q811630 on 6/18/2004 (details...)
Q815021 on 6/18/2004 (details...)
Q817606 on 6/18/2004 (details...)
Q819696 on 6/18/2004 (details...)
KB821557 on 6/18/2004 (details...)
KB823182 on 6/18/2004 (details...)
KB824105 on 6/18/2004 (details...)
KB824141 on 6/18/2004 (details...)
KB828035 on 6/18/2004 (details...)
SP2
Q323255 on 6/18/2004 (details...)
Q329115 on 6/18/2004 (details...)
KB823559 on 6/18/2004 (details...)
KB825119 on 6/18/2004 (details...)
KB828741 on 6/18/2004 (details...)
KB835732 on 6/18/2004 (details...)
KB837001 on 6/18/2004 (details...)
KB839643 on 6/18/2004 (details...)
KB840374 on 6/18/2004 (details...)
Click here to see all available Microsoft security hotfixes for this computer.
Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification
Software Licenses [Back to Top]
[Deleted, Moderator Action. --kc]
This is from BroadbandReports.com test history
invisiongraf - Line status / Test History
Time (EST) Test Results.. Comment..
2005-01-09 17:34:48 Speed test @ dslreports-west1.speakeas 178/126 kbps
2005-01-09 17:17:20 Line quality 0% loss latency 96.5ms View..
2005-01-09 17:04:09 Speed test @ dslreports.linkline.com 96/130 kbps
2005-01-09 16:58:03 Speed test @ ec 129/122 kbps
2005-01-09 16:51:04 Line quality 0% loss latency 95.3ms View..
2004-12-02 23:27:18 Speed test @ dslreports.linkline.com 428/115 kbps
2004-12-02 11:52:16 Speed test @ dslreports.linkline.com 539/133 kbps
2004-12-02 11:36:59 Speed test @ dslreports-west1.speakeas 562/128 kbps
2004-12-02 11:35:44 Speed test @ dslreports-west1.speakeas 661/127 kbps
| |
PST2
@pacbell.n | All you need to do is set a static ip on your Packet 8. YOu can also set the DMZ host on your router as well. That will solve all your quality issues, unless you live in a unincorporated area like the desert. | |
ikon
join:2004-10-20
Whitehouse Station, NJ
1 edit | reply to invisiongraf
Do you realize you just posted all of your (illegal) serial numbers/registration keys for products installed on your computer? You might want to edit your post and remove those...
As far as your call quality goes, your speed tests indicate a pretty slow line. Are you using a router? Is it capable of doing QoS? If so, enable it and set a high priority to your Packet8 port. It's a night and day difference for me, and many other VoIP users. | |
invisiongraf
join:2004-12-02
Idyllwild, CA | reply to PST2
Already did that. Thanks. | |
invisiongraf
join:2004-12-02
Idyllwild, CA | reply to ikon
How do you go back and edit a post? | |
IanR
join:2001-03-22
Madison, NJ | reply to invisiongraf
There "should" be an "edit" button under each post, but you're right it's not there right now... Hmm maybe IM a moderator and request immediate help, thats the "hey mods" button under each post. | |
dgoner
Premium
join:2002-03-08
Bourbonnais, IL
 ·Sprint Mobile Broa..
| reply to invisiongraf
LOL Not to make fun of you but posting that was priceless You really need to edit that post with the blacklisted (illegal) Windows XP key.
Sample Information
"1/9/2005 3:12:21 PM",6,39,102,*,*,*,*,*,753,*,*,*,*,1012
"1/9/2005 3:12:36 PM",2,51,63,481,561,590,591,562,629,643,646,650,633,623
"1/9/2005 3:12:51 PM",2,39,57,440,457,472,464,588,608,597,581,595,603,628
"1/9/2005 3:13:06 PM",2,39,78,638,620,673,669,826,766,916,747,*,741,749
"1/9/2005 3:13:21 PM",2,38,49,729,*,747,*,797,*,765,757,746,741,729
"1/9/2005 3:13:36 PM",2,45,45,507,518,520,516,628,793,841,647,674,680,684
"1/9/2005 3:13:51 PM",2,48,49,594,669,732,765,683,689,688,697,696,693,701
"1/9/2005 3:14:06 PM",2,45,47,642,655,643,656,749,740,755,757,737,*,719
"1/9/2005 3:14:21 PM",2,51,91,375,387,417,429,491,440,546,462,433,433,444
"1/9/2005 3:14:36 PM",2,42,56,769,751,767,769,936,823,863,844,838,837,822
"1/9/2005 3:14:51 PM",2,40,81,504,501,485,496,487,493,438,422,429,410,427
"1/9/2005 3:15:06 PM",2,38,64,439,547,572,598,594,581,575,595,588,569,604
"1/9/2005 3:15:21 PM",2,46,44,565,569,558,539,713,557,553,542,600,591,562
"1/9/2005 3:15:36 PM",2,42,55,684,666,705,687,754,730,940,738,734,715,714
"1/9/2005 3:15:51 PM",2,47,48,265,286,294,308,370,369,346,340,392,373,398
"1/9/2005 3:16:06 PM",2,43,52,589,581,616,590,663,765,653,636,681,663,634
"1/9/2005 3:16:21 PM",2,39,49,557,581,604,585,605,609,650,637,656,642,682
"1/9/2005 3:16:36 PM",2,39,164,470,456,447,455,535,538,512,563,534,536,567
"1/9/2005 3:16:51 PM",2,39,53,94,103,107,96,223,154,242,209,194,184,172
"1/9/2005 3:17:06 PM",2,45,132,560,568,576,610,659,640,668,653,625,618,630
"1/9/2005 3:17:21 PM",3,41,167,220,234,294,269,295,461,338,317,316,328,306
"1/9/2005 3:17:36 PM",2,54,226,258,251,272,239,*,*,*,*,*,*,*
"1/9/2005 3:17:51 PM",2,54,121,396,456,464,461,483,462,582,452,455,436,439
"1/9/2005 3:18:06 PM",2,44,126,149,140,177,165,336,260,245,263,234,216,239
"1/9/2005 3:18:21 PM",3,46,118,155,148,159,140,217,226,226,207,206,243,249
"1/9/2005 3:18:36 PM",2,39,68,766,811,864,763,733,*,718,762,740,749,720
"1/9/2005 3:18:51 PM",3,47,221,361,373,371,397,*,430,628,429,492,525,*
"1/9/2005 3:19:06 PM",2,39,269,478,530,543,*,641,622,593,572,546,*,498
"1/9/2005 3:19:21 PM",2,39,93,370,377,368,362,508,489,505,486,532,518,507
"1/9/2005 3:19:36 PM",2,41,58,652,648,652,674,692,678,663,653,699,680,688
"1/9/2005 3:19:51 PM",2,44,53,551,683,589,539,588,673,603,561,545,547,547
"1/9/2005 3:20:07 PM",2,44,127,340,335,306,297,347,352,379,378,381,422,392
"1/9/2005 3:20:21 PM",2,39,73,643,703,673,661,*,*,697,708,706,666,665
"1/9/2005 3:20:36 PM",2,55,53,346,354,328,315,423,347,354,355,429,410,387
"1/9/2005 3:20:51 PM",2,41,129,267,250,296,338,431,409,606,375,397,417,391
"1/9/2005 3:21:06 PM",2,39,70,284,279,301,235,259,409,259,252,253,290,278
"1/9/2005 3:21:21 PM",2,38,46,253,242,255,246,245,228,202,198,213,218,216
"1/9/2005 3:21:36 PM",2,40,43,153,161,143,151,166,165,171,159,138,159,149
"1/9/2005 3:21:51 PM",2,44,64,115,107,134,115,178,240,211,189,168,180,210
"1/9/2005 3:22:06 PM",2,38,44,367,346,320,310,373,382,425,401,373,360,349
"1/9/2005 3:22:21 PM",2,39,46,141,179,286,271,235,490,372,358,346,337,310
"1/9/2005 3:22:36 PM",5,39,43,227,229,209,219,253,231,215,221,238,222,234
"1/9/2005 3:22:51 PM",2,48,51,*,*,*,*,*,*,*,*,*,*,*
"1/9/2005 3:23:06 PM",2,41,71,197,189,166,175,369,381,385,372,378,376,395
"1/9/2005 3:23:21 PM",2,40,153,*,*,287,295,356,335,476,316,331,319,331
"1/9/2005 3:23:36 PM",2,37,49,582,564,710,847,893,964,869,853,*,862,957
"1/9/2005 3:23:51 PM",2,39,54,95,86,96,103,171,162,141,133,132,172,278
"1/9/2005 3:24:06 PM",2,39,76,64,68,70,71,274,131,126,157,178,172,145
"1/9/2005 3:24:21 PM",2,39,44,191,199,217,213,237,235,240,221,230,216,204
If these are your pings then they are pretty crappy and inconsistent for running VOIP. Some of them are nearly 1000 ms ouch... I tried running Vonage in the past on a Wireless ISP with very inconsistent and sometimes crappy (600+ ms) pings and I had horrible results. I think you need a better connection... | |
Skywise
join:2004-03-26
Portland, OR
1 edit | reply to invisiongraf
. | |
aaronfitz
Premium
join:2004-03-06
Cedar Rapids, IA
| reply to invisiongraf
Wow. Just.. wow. I don't see why you thought a Belarc output was needed here, much less forgot to take out your pirated cd keys.
Nevertheless, I looked at that ping plotter output, and agree with dgoner 
--
This signature space is for sale. I need to gather as much money as I can to cover tuition  | |
KeysCapt
Premium,Mod
join:2001-07-11
Keys Exile
clubs:
Host:
Time Warner Cable ..
Weather
Ham Radio
Sports Chat
| reply to invisiongraf
said by invisiongraf :How do you go back and edit a post? That has been done for you. Please do not post evidence of software piracy here, or elsewhere on the site. | |
voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to voiplover
said by voiplover :Download and run ping plotter and Belarc Adviser, then post your results along with your ISP, connection, network config... Some one here will then probably be able to help. Good Luck. Next time I'll make sure that I ask someone to use Belarc Adviser to just show the ports that maybe blocked!
My bad.  | |
|
