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nasadude

join:2001-10-05
Rockville, MD
·Comcast

reply to Karl Bode
Re: Enough...lol

said by Karl Bode See Profile:

Bundling is really about customer retention.

Customers who sign up for bundles and aren't happy with one service (price or quality) are less likely to want to go through the hassle of changing three or four services.
customer retention and customer lock-in. I hate bundles, unless by some miracle all the services happen to be the cheapest and/or best. Unfortunately, this miracle will not likely occur in my lifetime.

It's just a semi-monopolistic way of making it more difficult for customers to shop for services on price or quality.

Also a way to price rape customers with no alternatives:

for my comcast HSI, price before bundling existed - $45/mo

price after bundling started - $60/mo because I have sat TV

Result: instantly raped for an extra $15/mo.
to forum · permalink · · 2005-01-05 10:29:10 · Reply to this
Forums » Time Warner Mobile Phone« Still about customer service  

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