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verolom

join:2002-03-23
Eagleville, PA
·Comcast

reply to Jeffrey
Re: Enough...lol

Apparently Time Warner believes they can do the bundling more successfully than AT&T tried a few years back. Except this time they are trying to resell wireless, instead of buying it and trying to integrate it into their network. Interestingly enough AT&T has been also in talks with Sprint PCS to resell wireless (the name of the service is TBD). Virgin Wireless is also Sprint. The only thing that seems to keep Sprint PCS alive is wholesale.

As a consumer I am suspicious every time a company resells service, the middle man often provides no value and just costs more. If TW integrate their customer service, billing and provisioning systems quickly and well, maybe it will work well. I highly doubt it.

Iceman4u2
Premium
join:2003-12-02
Rochester, NY

Dude what the hell are you talking about???? "The only thing that keeps Sprint PCS alive is wholesale."?? Please come armed with facts and a statement based upon such. Not some half though out statement of no merit, where do you draw your conclusion from??

I suggest you do some reading, a lot of fact finding and think before you make broad statements of such in the future.


verolom

join:2002-03-23
Eagleville, PA
·Comcast

The key word in my broad factless half-thought statement was "seems". A lot of people are leaving Sprint PCS due to bad customer service and spotty coverage, some willing to pay more to Verizon Wireless for their ubiquitous coverage.

Do I need to add a disclaimer, this is my opinion and speculation, not statement of any facts? OK here it is.

bigpapae35

join:2002-10-25
Great Neck, NY

Not to complicate matters, but Sprint is provides terrific data services, and offers the best plans to businesses, as well as huge corporate discounts that most other wireless carriers do not offer, or at least not as much. For example their data services has always been first class, they are the leading wireless nationwide data service provider, (and while you may here of faster data rates from other carriers, nothing is as currently nationally available as what sprint provides). They provide an entirely different team of customer service for businesses which is top notch. I currently have a 12-line sprint pcs account, and the customer service I am provided with exceeds every carrier in the game for the exception of Nextel which they plan on merging with anyway. Corporate discounts vary between 5% to 27% depending on affiliations.

And finally to their credit, their entire system is their own built from ground up, unlike other networks such as verizon and cingular which are patchworks of differents systems and aquired companies.

Iceman4u2
Premium
join:2003-12-02
Rochester, NY
reply to verolom
That is better, now we can see where you are coming from.
Forums » Time Warner Mobile Phone« Still about customer service  


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