US Telco Support > Verizon > Verizon Online DSL > Emails not getting through to my email account

reply to POed at VOL

Re: Has this supposed anti-spam policy worked?

reply to va_scooter

Re: Emails not getting through to my email account

reply to Laser0
some news:

»www.washingtonpost.com/wp-dyn/ar···n18.html

»www.technewsworld.com/story/secu···722.html

»yro.slashdot.org/article.pl?sid=···/1226237

reply to Laser0
Latest news:

My Verizon account started to receive mails from yahoo.co.jp and so-net.ne.jp's SMTP servers. Have they lifted the ban all together? (One can only hope)

Have they lifted the ban all together? (One can only hope)

Nope - Mail from this network is still being blocked.

I am now able to receive and send to many addresses in the UK and Singapore...all the ones I need to anyway.

Back to being happy again

Hob
--
"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson

If your problem is solved it just means that someone else has already asked the tech department to unblock the very same domain(s) you're expecting mail from.

Just this morning a friend of mine working at the European Parliament mistakenly used my Verizon address instead of my gmail address. The mail was blocked; meaning nobody has yet asked the tech department to unblock europarl.eu.int.

reply to Laser0
meaning nobody has yet asked the tech department to unblock europarl.eu.int.

Not quite - it means that nobody ar verizon has bothered to act on that request yet. I've have my friends who use verizon ask for the block on my source address to be lifted over 2 weeks ago, and it's still blocked.

(Of course, it wouldn't surprise me if the bozos at Verizon have decided to blacklist it because of my comments here on this forum, where the IP address range that I'm posting from is displayed).

reply to Laser0
So that suggests they banned "user addresses, in bulk, by ISP..."??? In other words, one or two spam bots on one user's machine could get Verizon banned as a community, as a spam domain? 2.4 million registered users won't be able to penetrate someone else's spam blocks just because some idiot relayed spam over some bonehead's misconfigured server, or some worm got into some innocent grandmother's machine???

That's absolute absurdity, it suggests not malice, not negligence, but a level of well-intentioned absolute cluelessness on the part of some so-called tech someplace that rises to the level of gross ignorance as regards the entire nature of spam. No, though, Verizon isn't alone. There are some "blacklist" services out there that are, frankly, out of their minds. In fact, somehow, I can't help wondering if they didn't adopt some "spam blocks" list, relying on the good faith and perceived reliability of the compling parties, that essentially bans everything, in gross, by domain, if one spam e-mail was ever tracked back there... and they've just found out that these sort of lists exist. And they do. In abundence... before adopting a "pre-rolled" spam filter list, it pays ALL of us to investigate the list, find out who compiles it, and determine the criteria they use for listing.

Blocking user block addresses, for example, isn't that uncommon... in ENTERPRISE mail systems. On a residential ISP mail system, it's orchestrated mayhem. More I think about this, more I think that's just what happened... not a clueless Verizon op, a clueless listing "service" that Verizon used as a source for "known spam" addresses... what's appropriate in an enterprise system is not appropriate, and can be downright counterproductive, in a public ISP environment!!!
--
Semper Eadem

- ... his original destination's just another story that he loves to tell.

reply to Laser0
Even though I called Verizon and gave them the names of the email I am not getting, I still don't get it. That was a month ago.
It looks like Verizon is not going to fix this.

If I would install the Verizon/MSN Software and use MSN mail instead Verizon email, could I get all my email?
Or, would it still have to go through Verizon and get blocked?

Or, should I wait for Verizon/Yahoo?

reply to gwion
no - they didn't use a listing service - they simply decided to block any IP that wasn't part of the ICANN (north america) number block, but selectively enable others after they screamed, and then waited a further 2-4 weeks.
Verizon Tech are just morons - period. The worst dilbertesque weenies of corporate america. They may of course be having a joke at the expense of a dumb pointy haired manager who suggested blocking the rest of the world was a good way to stop spam.

reply to littlebird
I too have given specific addresses of legitimate UK sites to Verizon, to no effect.

My employer (I work at home) has contracted email services through another ISP. I've set up my email tool (Mozilla Thunderbird) to send mail through outgoing.verizon.net, and to receive mail from both incoming.verizon.net and pop3.other_ISP.com. My UK and European contacts send mail to me via pop3.other_ISP.com.

Verizon doesn't block POP3 (port 25) or SMTP (port 110) communications outside its own domain, so you can set up an arrangement like mine, possibly even one which allows you to send as well as receive mail through your alternate supplier.

You got the ports the wrong way round POP=110, SMTP=25, but what you are saying is that VZ DOESN'T block outbound port 25?
That to me shows the depth of their ignorance. The reason is that a large percentage of spam originates from unprotected PC's running worms that make them an open spam relay. Leaving port 25 open means that the verizon network is probably one of the worlds largest sources of spam. Unbelievable
noz

reply to Laser0
here is the latest on the litigation

Verizon DSL Blocked Email Litigation

On January 15, 2005, a classwide arbitration was commenced against Verizon on behalf of commercial and residential customers of Verizon DSL internet service. According to the Complaint filed with the American Arbitration Association, Verizon has blocked incoming e-mails to its DSL subscribers from senders outside the United States – without any advance notice to its customers or even its own technical support and customer service departments.
Verizon DSL Blocked Email Litigation

On January 15, 2005, a classwide arbitration was commenced against Verizon on behalf of commercial and residential customers of Verizon DSL internet service. According to the Complaint filed with the American Arbitration Association, Verizon has blocked incoming e-mails to its DSL subscribers from senders outside the United States – without any advance notice to its customers or even its own technical support and customer service departments.
For more information, see our Verizon DSL Blocked Email Litigation Page.
A copy of the Class Arbitration Complaint (in PDF format) is available here.

reply to nozzer
Sorry for reversing POP and SMTP port numbers - nozzer is correct.

Verizon does accept email requests from outside their domain, but they require authenticated connections (with password) for both POP and SMTP. I like this feature - it allows me access my email on business trips (many hotels have cat5 cables installed in every room, while others are going wireless). I like the convenience of using my own email tool to catalog my messages, rather than having to use the Verizon internet portal (netmail.verizon.net).

Everyone has a right to his own opinion, but I don't think is this policy shows any ignorance on Verizon's part at all. I see it as a big plus for their email service.

I'm not talking about Verizon's email servers doing authenticated SMTP. I'm talking about computers hooked to Verizon DSL being able to connect to SMTP servers outside Verizon's network.

What happens is
1) User gets worm or virus on their PC
2) Worm or virus includes an SMTP open relay
3) Worm or Virus alerts spammers to new open relay
4) Spammers use open relay to send their crap

If port 25 OUTBOUND is blocked, users can only use Verizons mail server to send email. If they want to be sending corporate mail, they should really be using a VPN to their corporate network, OR their employer should set up an alternative port for authenticated and or encrypted connections for emails to go out.

Port 25 blocking is becoming more and more commonplace for the reason outlined - Verizons actions so far show a gross amount of incompetence and misunderstanding on the part of their technical group. If they don't get a grip, they will have their entire IP blocks placed on the blacklists (I believe this is already happening)

Going back to your point about Verizons "wondeful feature" (which most other ISP's do to) - you realise that Verizons stupidity means that if you ever travel internationally, you won't be able to send email through verizons server. Their stupidity means you can't even open a TCP connection, so no SMTPAUTH for you.

Noz

Suppose Verizon chose to prevent all IP packets containing port 25 references from exiting its network. Would this really stop covert SMTP servers operating within the network from sending messages to recipients outside the network?

I assume that SMTP servers reconfigure email IP packets before forwarding them. Do the forwarded packets contain references to port 25, or to port 110? Given that all such packets are addressed to a POP server, never directly to the recipient's computer, perhaps they contain no reference to either port.

reply to nozzer
Having just read a description of email on www.howstuffworks.com, I now understand that packets sent by an email client to an SMTP server and packets from one SMTP server to another both contain port 25 references. So nozzer is correct that Verizon could hamper covert SMTP servers by blocking port 25 packets directed outside of the Verizon domain.

As noted elsewhere in this forum, however, independent email services might object to this policy as being anti-competitive.

reply to mckenna797