steel_lemur
join:2004-09-04
Louisville, KY
| Issues in Lousiville Ky...again?
I don't know when it started because I have been away for a few weeks, but as soon as I got back I noticed terrible speeds, fluctuating pings, and packet loss. This is exactly what I was experiencing several months ago when insight had a big issue with one of their backbones (or something to that degree).
The only reason I ask if anyone else in the area is having issues, is because a friend of mine recently got cable through insight and his speeds and pings seem just fine.
I will post a speed test and traceroute, the next time I get a chance, to see if anyone sees a problem. The only thing I can tell is that my first jump fluctuates anywhere between 12 and 110, and the occassional 33% packet loss. |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | mine seem fine in the 40299 zip
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InsightBB = Monopoly |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | »/speedtests/53···03047368
most recent test just taken
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InsightBB = Monopoly |
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tech327
join:2003-01-02
Louisville, KY | reply to steel_lemur
how are your signals looking at »192.168.100.1 ? |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
 ·Qwest.net
 ·Vonage
 ·Verizon BroadbandA..
 ·surpasshosting
 ·Comcast
| reply to steel_lemur
Frequency 591000000 Hz Locked
Signal to Noise Ratio 37 dB
Power Level 11 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 25008000 Hz Ranged
Power Level 45 dBmV
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InsightBB = Monopoly |
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steel_lemur
join:2004-09-04
Louisville, KY
1 edit | I don't really know where the 40299 zip is but I'm in the 40216 area.
Here is a quick speedtest I just did, the server was busy at the time and I will post another one when the server is idle.
»/speedtests/29···03062501
I went to 192.168.100.1 and my signals are as follows:
Frequency 591000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level 3 dB
Channel ID 6
Frequency 25008000 Hz Ranged
Power Level 48 dBmV
Here is a screenshot of a traceroute I just did.
»img117.exs.cx/my.php?loc=img117&···e3aa.jpg
This problem is pretty much ruining all my online game playing. When I watch my ping while playing battlefield 1942 it will just constantly go up and down every second. It goes from 50 to 180 to 110 to 50, its just really jumpy.
EDIT:
Here is a Line Quality test I just did (took me awhile to realize I had to disable something on my router).
»/speedresults/···/1595139 |
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tech327
join:2003-01-02
Louisville, KY
| reply to steel_lemur
Outside of needing to tweak your RWIN for your DL to come through at peak, everything at your end looks great.
That spike your hitting is right smack in the middle of the back bone it looks like. You can call insight and see if you can land a tech who knows who to pressure to escalate it to ATT. But that's going to be about the only hope you have because only gamers are going to notice this issue honestly. |
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tech327
join:2003-01-02
Louisville, KY
| reply to steel_lemur
BTW I'm in 40206 and i'm not seeing much of an issue at this monet on my routes.
3 10 ms 11 ms 11 ms 12-220-6-49.client.insightBB.com [12.220.6.49]
4 12 ms 10 ms 9 ms 12-220-1-154.client.insightBB.com [12.220.1.154]
5 18 ms 17 ms 18 ms 12-220-0-42.client.insightBB.com [12.220.0.42]
6 17 ms 17 ms 18 ms gbr5-p40.sl9mo.ip.att.net [12.123.25.26]
7 17 ms 18 ms 20 ms tbr2-p013501.sl9mo.ip.att.net [12.122.11.121]
8 30 ms 26 ms 27 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
9 30 ms 25 ms 25 ms tbr1-cl2.cgcil.ip.att.net [12.122.9.133]
10 47 ms 49 ms 81 ms tbr1-cl1.n54ny.ip.att.net [12.122.10.1]
11 48 ms 46 ms 45 ms gar1-p3100.nwrnj.ip.att.net [12.123.214.181]
12 43 ms 45 ms 44 ms att-gige.esd1.nwr.nac.net [12.119.140.26]
13 45 ms 45 ms 44 ms 3.ge-3-0-0.gbr2.nwr.nac.net [209.123.11.189]
14 46 ms 45 ms 46 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
15 44 ms 43 ms 43 ms www.dslreports.com [209.123.109.175] |
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steel_lemur
join:2004-09-04
Louisville, KY
| Well, I just got done talking with someone at insight. They said,
"Ok, it looks like there is an issue in your area right now where the system is overloaded during the peak hours of the night. That would affect your speeds and ping times.
We currently do not have a time and date, but the local office knows about it and will be working on the problem to get it resolved."
(I seriously think they have these sentences as an autoresponse or something, because it seems almost identical to the last time)
So, just like the last time I get to wait while insight probably does next to nothing about the situation until a lot more people call in and complain.
Thanks for the help. |
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drewrw
join:2004-12-21
Shepherdsville, KY
| reply to steel_lemur
When we tell you that, it means the issue will be resolved. It s not like we can jump off the phone get in the car run down to your house and fix your cable. Not to mention we as helpdesk do not interact with the feild techs.
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Insight BB high speed internet technician. |
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chemstoc
join:2001-05-04
Lexington, KY
| I've been having issues ever since the "upgrade"
just can't get the issue resolved. The last
guy says it is because I am at the END of the
cable run and therefore CAT cable instead of fibre ...
WTF ????
700 KILOBITS is pretty poor doncha think? |
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