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jgwilliams
Premium,VIP
join:2003-09-16
Chesterland, OH
clubs:
| reply to daly
Re: [Broadvox Direct] DTMF tones..
I am sorry, I am not a support representative, nor am I here to provide Broadvox support. I dedicate some of my time to entertain discussions regarding VoIP, technology, and generic Broadvox related questions from time to time.
I don't want to come across as unhelpful however I simply can not become involved with technical support related issues. For one I am not qualified, and I simply don't have the time. I presently work nearly 100 hours per week, and spend a great deal of time here.
Whenever a problem comes about, and in particular software related (That is my area of expertise) I generally read and react. You will notice that I seldom become involved in those conversations unless there is a widespread issue and I need to gain additional information.
If you contact technical support I am sure that they can address your questions. If not you can always request a supervisor in that area.
--
Jeffery Williams
CIO
Broadvox, Llc
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aaronfitz
Premium
join:2004-03-06
Cedar Rapids, IA
2 edits | Hey Jeff, you thought it was funny before? Read this 
Every time it beeps now, she hears it. This makes her squeal "stop hitting buttons!", which, of course, makes it beep again. Then she goes into a high pitched yelling about it, during which I'm convinced the DTMF tones actually are working as a profanity filter 
You might want to ignore the rest of the post, it's babbling that results from me not sleeping at 2AM
I called the automated weather line here a few minutes ago, and it started beeping when the lady on there talks (well, the recording of her talking plays). Seems to be getting more touchy. Is it possible this is happening at the PSTN gateway here? My inbound caller ID is no longer working- they're all coming up as anonymous. Even says so on the portal. But then again I had a ticket about outgoing caller ID the other day, the support guy might have broken the incoming while looking into the outgoing. Who knows? I opened a ticket about the incoming caller ID. Just thought I'd mention it in the slight chance they're related.
EDIT: I wouldn't have brought that up, but I find it weird that if the adapter were regenerating DTMF tones it would send them out on her side, too. I had asked her before if she heard the tones, and she said no. 
Now that I've sufficiently rambled in my half-asleep state, I'm going to bed.
--
"Time is in abundance for procrastinators," So you should become one like me!
I claim no responsibility if anyone is unable to understand my twisted, sarcastic sense of humor... | |
usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·VOIPo
 ·WOW Internet and C..
·Broadvox Direct
1 edit |  Re: [Broadvox Direct] DTMF tones.....
Are there not two choices like the old Cisco ATA 186?
In-band sends the tone as part of the voice content.
Out-of-band IIRC will generate tones as an extra sound component for when issues with compression and transmission quality make the tones hard for another system to properly detect.
It would seem that In-Band would be used with G.711
HEY EDIT: If this is the far end . . . it would be the phone switch, of their phone company???
--
Jim -- USA2K
SEE: |DCWU |FAH |PICS |BVX REVIEW |
FWD, Vonage 01-2003 to 12-2004, & BVX 07-2004. | |
aaronfitz
Premium
join:2004-03-06
Cedar Rapids, IA
| said by usa2k  :HEY EDIT: If this is the far end . . . it would be the phone switch, of their phone company??? I was just taking blind stabs. It just doesn't make sense to me why a generated tone would be sent back to the party that supposedly hit the button as well.
--
"Time is in abundance for procrastinators," So you should become one like me! I claim no responsibility if anyone is unable to understand my twisted, sarcastic sense of humor... | |
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