WhyADuck
Premium
join:2003-03-05
1 edit | reply to Trimline
Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th
Steve, please keep careful notes and if you are successful, please let us all know what you did. It seems there are a lot of VoIP users fighting this battle with ADT and so far they have acted like they couldn't care less about making their systems compatible with VoIP. |
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Trimline
Premium
join:2004-10-24
Orlando, FL
 ·Callcentric
 ·AT&T Southeast
 ·RoadRunner Cable
| ADT & VOIP
Summary
Although ADT (Tyco) is one of the largest residential security companies, they have failed to keep up with emerged technologies, failed to fund internal Research and Development and failed their residential customer VOIP service demands.
ADT cannot be recommended due to these blatant corporate failures and mismanagement. ADT should
not be considered for residential security needs.
ADT Customers
If you are an ADT customer, you have some options to choose from (although there are many other possibilities).
Option 1
If you are nearing the end of your contractual agreement, begin shopping around. ADT is the *only* residential security that does not provide service connection to a VOIP telephone service. Brinks (800-725-3537) and other ADT competitors, all provide connections to VOIP telephone service. In addition to VOIP, many security companies now connect directly to your home router, by-passing telephone connections entirely.
Option 2
If you still have more than 12 months on your contract, read the contract and determine the amount you will have to pay for early termination. This can range from anywhere from $100.00 to $200.00 dollars. You may also insist that your contract be cancelled by calling Tyco, the parent company of ADT, at 561-988-7200. Nowhere in the contract is it stated that you must have Telephone service from a Bell System type provider. It simply states you are required to have telephone service or other company providing signal transmission services. VOIP is both.
Option 3
Call your sales representative that sold and installed your system. Insist that they install a cell radio system that will replace your Telephone service. This will radio signal the office in the event of an alarm. This should be of no cost to you.
Tests Completed
Note:Unless otherwise stated, all tests were completed with the copper-pair Telephone Company’s
access plug disconnected from the Telephone Network Interface box located outside of the single family residence.
This test used: Road Runner High Speed, VoicePulse Broadband Telephone Service, ADT Safewatch Pro Security System
Test 1
TA adapter plugged directly in to an open telephone outlet in the home providing dial tone and telephone functionality throughout the residence.
Result: Failed to communicate with monitoring station.
Test 2
TA adapter plugged directly in to the RJ31X jack as exampled at http://michigantelephone.mi.org/distribute.html.
Result: Failed to communicate with monitoring station.
Test 3
In this test case, the Telephone Company Access Only side of the Telephone Network Interface located outside the residence was opened (don't worry, I work for the telephone company). The cable from the street was removed and replaced with the output of the TA box. The plug to the residence was reinserted providing dial tone and full functionality within the residence.
Result: Communicated eight times with the monitoring station but did not complete negotiating a handshake signal.
ADT Customer Service Summary
All of those contacted at ADT were extremely helpful and polite. Not only was the sales representative attentive, but the repair dispatcher and corporate office personnel were very much interested in assisting.
Bottom Line
ADT equipment is proprietary. ADT supplied equipment does not work on all companies that provide your home with signal transmission services.
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MichiganTelephone
@168.143.x.x
| For just a minute there I nearly had a heart attack - I thought I might have actually implied that someone should plug their adapter directly into the RJ31X jack. I had to go look at my page, where I was quite relieved to find that I had actually said this:
"Many home alarms are wired using a RJ31X jack (an 8-pin modular jack, usually located close to one of the alarm's components), and there is a single pair of wires that connects the RJ31X jack to the Network Interface Box outside. If that is your situation, you could disconnect that wire pair coming from the Network Interface Box at the RJ31X jack, and substitute a connection to your VoIP adapter, as shown in the graphic (note that RJ31X jacks may vary in design by manufacturer, so it's remotely possible that the proper screw terminals may not be in the same position as shown on the graphic). If the screw terminals or punch-down connections in the RJ31X jack are numbered, the pair in question is usually on connectors 4 and 5. ....."
Nowhere in that text does it say or imply that you should plug your VoIP adapter into the RJ31X jack. I guess I should add explicit language saying not to do that, but I thought it was pretty clear from the diagram. What you did in your Test #3 is basically what I was telling you to do, only you did it back at the network interface rather than the RJ31X jack.
Anyway, in case anyone else is similarly confused, please do NOT plug your VoIP adapter into the RJ31X jack!!!!! |
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Trimline
Premium
join:2004-10-24
Orlando, FL | I stand corrected. My prose should have read "wired" as directed... Thank you for correcting me.
I invited the head of installation to my home next week. I'll keep you all posted.
Cheers.
Steve |
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