Freedom Link Q&A by request :)

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Freedom Link Q&A by request :)

· SBC Communications Inc. (NYSE: SBC) today announced it will offer FreedomLink Wi-Fi service for $1.99 a month to customers who bundle the service with SBC Yahoo! DSL. By bundling the services, SBC customers will enjoy a comparable broadband experience at home, in the office and on the road while paying as little as $29 a month for the two services.

· In addition, through an introductory offer designed to let business and residential DSL customers experience the convenience and productivity benefits provided by public Wi-Fi hot spots, customers who sign up for SBC Yahoo! DSL will be able to use the FreedomLink service at no charge until April 15, 2005. After this introductory period, the price will be $1.99 a month with a one-year term commitment for customers who choose to sign up for the service. For non-SBC Yahoo! DSL members, FreedomLink service will continue to be available through Membership plans starting as low as $19.95 a month, a price that’s among the lowest in the industry.

· The FreedomLink service is part of an integrated effort to meet customer demand for a comparable broadband experience in the home, office or on the road. To meet this goal, SBC companies plan to make available more than 20,000 Wi-Fi hot spots to FreedomLink customers by the end of 2006 and work with Cingular Wireless to utilize Wi-Fi and Cingular’s wireless network to deliver unprecedented high-speed wireless Internet access.

Questions and Answers:

1. How does the recent $1.99 announcement relate to the FreedomLink Promotion?

To ensure that our valued SBC Yahoo! DSL customers are comfortable using a Freedomlink Subscription and experience its benefits, we are offering FreedomLink service at no charge until April 15, 2005 through an introductory offer. After April 15, customers may signup for a FreedomLink Subscription for $1.99 /month for 12 months by visiting »www.freedomlink.com.

2. How can I signup for the $1.99 promotion?

To ensure that our valued SBC Yahoo! DSL customers are comfortable using a Freedomlink Subscription and experience its benefits, we are offering FreedomLink service at no charge until April 15, 2005 through an introductory offer. After April 15, customers may signup for a FreedomLink Subscription for $1.99 /month by visitinghttp://www.freedomlink.com. One year term required.

3. How will it be billed?

FreedomLink Subscriptions will be billed on the SBC Internet Services portion of the customer’s telephone bill. During the introductory offer, customers will NOT see any FreedomLink Subscription charges on their telephone bill.

4. What is a FreedomLink Subscription? How is it different from a FreedomLink membership?

To ensure that our valued SBC Yahoo! DSL customers have a comparable broadband experience while accessing the Internet remotely, we are offering a substantial discount to our legacy SBC DSL and SBC Yahoo! DSL customers. FreedomLink Subscriptions are only available to legacy SBC DSL and SBC Yahoo! DSL Customers. After April 15, 2005, FreedomLink Subscriptions will be available at $1.99 / month for 12 months. One year term will be required.

For customers that do not have SBC DSL or SBC Yahoo! DSL, FreedomLink Memberships are available starting as low as $19.95/month for 12 months with a one-year term commitment. Also, roaming is available with memberships; however, roaming charges may apply depending upon the type of Membership you subscribe to.

5. How do I cancel my FreedomLink Membership and use the FreedomLink promotion?

Before canceling your FreedomLink Membership, please be aware that membership customers have access to the hot spots owned and operated by our roaming partners. Roaming charges may apply depending upon the type of FreedomLink Membership you subscribed to.

The “introductory offer” does not provide any access to hot spots that are owned or operated by our roaming partners, except McDonald’s restaurants. Customers may be responsible for any early termination fees associated with the cancellation of the Membership agreement. To cancel your FreedomLink Membership, please contact the FreedomLink Support Center at 1-888-888-7520. Customers will be responsible for any early termination fees associated with the cancellation of the Membership agreement. Customers will not need to signup for the introductory offer.

6. What happens after April 15, 2005?

FreedomLink Subscriptions are only available to legacy SBC DSL and SBC Yahoo! DSL Customers. After April 15, customers may signup for a FreedomLink Subscription for $1.99 /month by visiting »www.freedomlink.com. One year term required.

Customers who do not subscribe to SBC DSL or SBC Yahoo! DSL are encouraged to order a FreedomLink Membership plan starting at $19.95 / month for 12 months (One year term required) or purchase Prepaid Connections.

7. What is Roaming?

Roaming lets FreedomLink Membership users access hot spots that are owned or operated by our roaming partners. Roaming charges may apply depending upon the type of Membership you subscribed to.

The introductory offer does not include roaming hot spots, except at McDonald’s restaurants.

8. How do I find the McDonald’s restaurant locations?

Select McDonald’s restaurants are available to FreedomLink Subscription customers. To ensure that customers have the most recent list of hot spots, we encourage downloading the FREE FreedomLink Connection Software, which includes all FreedomLink Hot Spots and Roaming Hot Spots. The Connection Software maybe downloaded at »www.freedomlink.com, click on “FreedomLink Connection Software”

9. How many hot spots does FreedomLink service have?

The FreedomLink network, which is one of the nation’s largest Wi-Fi networks, delivers high-speed wireless connectivity at 3,900 locations, including airports, hotels and coffee shops, as well as select McDonald’s restaurants and The UPS StoreTM locations (a complete list of FreedomLink locations is available at »www.freedomlink.com ).

10. What other pricing options are available? Where can I purchase FreedomLink service?

Our FreedomLink service is priced to meet a variety of budgets and connection needs. The following plans may be purchased using a credit card at »www.freedomlink.com.

Prepaid Connection: Provides a day of unlimited access at any FreedomLink Hot Spot. Prepaid Connections are available in increments of 3, 8 and 20.

1 session - $7.95 (available only at FreedomLink Hot Spots)

3 sessions - $25

8 sessions - $50

20 sessions - $100

Membership: Provides unlimited access to any FreedomLink Hot Spot starting at just $19.95 per month. Memberships require a commitment of 12 months. $100 Early Termination Fee.

Basic Membership ($19.95): Unlimited use at FreedomLink Hot Spots. Roaming charges may apply.

Premier Membership ($39.95): Unlimited use at FreedomLink Hot Spots and Roaming Hot Spots.

Bottom line.. this seems to be the majic number FreedomLink Support Center at 1-888-888-7520.
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