US Cable Support > Comcast HSI > Davis, CA having problems?

Davis, CA having problems?

I too am having speed issues with Comcast in Davis. Its definitely not the signal strength. Comcast is really messing around with their networks.

reply to rickten

reply to rickten
Indeed. I am a new Comcast subscriber and I have noticed a dramatic decrease in the quality of service. Around 11:30 PM last night I did a speed test and had a 114 KB download rate. 30 minutes later it had dropped to 8.8 KB/sec. :-o

Ping times have also increased quite a bit.

edit: I suppose I spoke too soon. Download/upload rates have fallen again.

On another note, are you folks also noticing that it takes about 2 seconds or more between clicking on a link and it actually registering on the server end? The response time was almost instantaneous with my previous ISP, Speakeasy.

reply to rickten
Yeah, looks like DNS servers are lagged. Comcast came over and said they are doing maintenence all over the place in davis because they are adding 4 Mbit capability to the original 3 Mbit plan. Not sure if that affects it.

I heard from a tech that someone managed to hack thier system (not thier modem, one of comcast's routers) to remove thier cap, and is using .... bandwidth which is slowing everyone down.

reply to rickten
anybody heard any more news on this. The speeds are horrible.

edit: I'm going to call again tomorrow and complain some more. This is ridiculous. Comcast needs to get their act together because I've been noticing problems since around september 10th and its only gotten worse since then.

reply to rickten
Davis, CA over here at La Salle been freaking slow as heck. This is very annoying. Will try to call Comcast when I have time. I have problems loading Google.com. Crap!!!

reply to rickten
I've noticed this also. Do you all also have packet loss and poor pings?

reply to rickten
I also signed up in August (in Davis) and had great speeds.
For the last week or so I've noticed things getting slower and slower.

This morning speed bounced up to ~2800 a couple of times, but has generally stayed well below 400.

I've spoken with Comcast support, the local office, and 2 techs.
I've been told that somebody is sapping bandwidth, that the influx of students has put an unexpected strain on their new system, and from both techs and phone support that "engineering is working on it" but doesn't expect resolution until next thursday.

I was also given the impression that by the techs that if I scream loud enough they will credit me back some money.
As I have an IP phone that is now essentially worthless, I plan on screaming.

reply to rickten
yea im having slow speeds ever since the 29th when i got back from break... this is ridiculous i did speed test and didnt even get 1mbit

The problem is that you have University there & bunch of students are EATING up the bandwidth, Comcast is going to change couple of things on Monday night to help this but at the same time those users that are eating up around 20GB of transfer per week (upstream) will be notified.
Just bare with us. We are working on it.

reply to rickten
Set up a network at your home, put one computer on Kazaa or Edonkey or BitTorrent, let it run for a day & make sure you are downloading around 5 files at the same time then while this computer is still running try to use any other PC on the network, I will bank on it that you will have speed problems.
That is what is happening in Davis, you have bunch of dorms, bunch of students downloading movies, mp3s & other stuff & they are eating up the pipe. (not to mention that they are most likely sharing their connection with others in the dorm, wireless)
This kind of problems happen everywhere there are big universities or colleges with dorms.
Comcast is trying to fix this, but one thing I would not do, I would not feed those students any more bandwidth, I would not add more, I would take care of those users that are abusing the service. Plus look at the small print on the work order, you will see that Comcast (or any other company) has the right to terminate your service if they find that you are causing other customers problems by doing things to use up the bandwidth.
This is how it is here in SLC.

reply to rickten
comcast doesn't service the dorms. The dorms have resnet and their own cable system.

reply to breag

the influx of students has put an unexpected strain on their new system


Well yea. We have alot homework to download you know.


you have University there & bunch of students are EATING up the bandwidth, Comcast is going to change couple of things


I think many of us switched to comcast with the promise of more bandwidth. This little fiasco is already putting out a lot of bad press about comcast cable. I think it is kind of ridiculous that when they moved here, they did not figure into their equation that students have alot of homework to download. .

If comcast is not going to be faster than dsl, as promised in the many ads I get in my mail box, at least make it work at normal speed instead of giving me hiccups.

reply to rickten
it has pretty much boiled down to this. Being a college town their is a large number of late teen early twenties individuals, which is a demographic that is more likely to consume bandwidth for purposes beyond email and checking www.cnn.com twice a day, in my opinion. Thus Comcast overloaded the system.

Sure we'll offer high speed internet just don't use it too much because our system can't handle it. I'm not trying to condone 20gBytes of uploading per week or any other extreme data numbers I'm just baffled that someone over at comcast couldn't have forseen this senario.

latest check at 2:00am gives me 424kbps/99kbps, I eagerly await monday in hopes this can't be solved.

I came to these forums with the slim hope of finding out what the heck is going on with my internet, Guess i'm not alone.

Just did a speed test - 344/210, out of an advertised 3000/256?

They better get this fixed..

And BTW - Dorms run on ResNet servers, not Comcast. Boy I miss those right now

The dorms are on resnet, but lots of students do not live in the dorms.
Drive down Covell or F and you'll see all the apartment bldgs with "HIGH SPEED INTERNET" signs.

Regardless, I'm giving them till Friday to clear this up... then I'm switching to SBC DSL.

reply to rickten
Man, thanks for this thread, I've been having problems all week. A repair guy was suppose to come out tomorrow, but I'll cancel it now. I was afraid my modem was messed up and they were going to charge me $50 for coming out. The online help people on comcast.net said there are no problems in Davis, I'm glad I'm not alone.

reply to rickten
Wow, glad I came here. I just got Comcast last week at my apartment in Davis (Heritage at Russel & Sycamore) and my connection is so crappy! I was in the middle of two outages since then. Speeds are pretty annoying too. I've been getting anywhere between 10kbps to 1000kbps. Right now, it's 24/21. Maybe I should have gotten DSL, but I'm getting a really good deal right now. Sure hope the connection doesn't stay like this.

Resnet in the dorm last year sucked too. Everybody uses P2P too much. The connection was awesome after everybody went home for breaks though.