your9mare
join:2004-10-07
Fremont, CA
| reply to bellhater
Re: [Vonage] Vonage PSTN problem
I have continuous ringing problem even if the caller hangs up and I wonder if it has the same cause. I called from the Vonage to a pstn line, then I hung up the Vonage, the caller, after the pstn began to ring, but the pstn phone, the callee, continued to ring and ring and ring.
Now, while the pstn was STILL ringing, I called to it from my cellphone which got busy tone, but dial to and from Vonage was ok since the Vonage line had perfect dial tone. The only problem was a call from this dial tone is always very choppy.
The problem only occur when I call from Vonage to an unanswered phone. The pstn will eventually stop after about 2 minutes, or if the pstn is picked up by human or answer machine, or if Vonage box is power cycled.
I have both Vonage and pstn in the same room so I hear actual ringing, not through phone. They have the same telephone area code. The Vonage is through Comcast cable modem and its phone are directly connected to the Vonage Motorola box. The pstn is SBC land line and operated from wall jack; nothing to do with cable. |
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JJV
Premium
join:2001-04-25
Seattle, WA
clubs: | reply to GrVonage
Vonage. Ring ring ring..............
FWD You have reached a # that is no longer in service.
That really sucks! |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to bellhater
Do you think this is a Vonage problem with all disconnected lines or just this particular line? While I don't doubt you when you say that the ATA generates the ring (why waste RDP packet traffic until there's actually an answer?), if you consider what blohner said:
quote:
I suspect the signalling on the terminating exchange (where the number is located) is messed up, vonage does not establish a voice path on most calls unless proper signalling is received. If no SS7 for the disconnect message is sent you won't hear it.
and combine that with what garys_2k said:
quote:
No, if the other providers use a different termination point it may still not be a Vonage problem, but it is true that Vonage may be able to apply some leverage to that termination point provider to get this fixed. Note that ejrobinson didn't get quite the same (but still incorrect) behavior when he tried it, so perhaps it's an intermittent thing.
There is the possibility that Vonage's chosen termination carrier is not providing them the proper signals for your particular 800 number. In fact all the other carriers may terminate with a wide variety of different carriers.
I'm not making excuses for Vonage but I've often considered them a virtual telephone company that assembles various technologies from other carriers to provide an on-demand service. The problem with this is that every individual part of that assembly must work properly or the service won't be good.
I currently have a problem calling an 800 number to my insurance company, American Family. If I call it I get a recording that says my call cannot be completed from my service area. I posted a message and someone said that Vonage terminates all toll-free calls in NY. I don't know whether or not that is true. I also called tech support and they said that Vonage is currently having trouble with 800 numbers but that technicians are working to resolve those issues. |
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bellhater
Premium
join:2003-10-08
canada
| reply to GrVonage
I can tell you that the issue is on the VONAGE end.. The ringing is being generated by the ATA not audio from vonage or the pstn.. I can comfirm this because the ATA is not using any bandwidth during the ringing..
If I route my toll free to an active pstn line, and I call, the VONAGE ATA still generates its own ring, and not audio from the pstn or switch. When the line is picked up then the router lights start to flash to show active audio traffic.
I know EXACTLY what is wrong.. Its in their dial plan, and they need to change it...
J |
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GrVonage
@optonline.net
| reply to GrVonage
One more update. I was able to talk to a tech support guy at Vonage. It appears that when the user switched from Vonage - Verizon, Vonage's database recorded the number as "disconnect". However, when the same number was re-assigned by Verizon to the same individual, Vonage was not able to record that. They have to do it manually when somebody calls and informs them. Looks like Vonage is not setup to do number portability in one direction only. |
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garys_2k
join:2004-05-07
Farmington, MI
 ·Future Nine Corpor..
·Vonage
| reply to bellhater
said by bellhater  :
In any case, there have been proven tests to show that it is on the vonage end... if P8 Voicepulse, Broadvoice, broadvox and normal pstn and cell phones are having no problem then whats up with Vonage? RIGHT?
No, if the other providers use a different termination point it may still not be a Vonage problem, but it is true that Vonage may be able to apply some leverage to that termination point provider to get this fixed. Note that ejrobinson didn't get quite the same (but still incorrect) behavior when he tried it, so perhaps it's an intermittent thing.
But yeah, if it happens we should email Vonage. They're the only ones that could apply pressure to get it fixed or move that termination point. |
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Bobsnob
@cox.net | reply to bellhater
No problem from Lingo either. |
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bellhater
Premium
join:2003-10-08
canada | reply to blohner
In any case, there have been proven tests to show that it is on the vonage end... if P8 Voicepulse, Broadvoice, broadvox and normal pstn and cell phones are having no problem then whats up with Vonage? RIGHT? |
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blohner
join:2002-06-26
Cortlandt Manor, NY
clubs:
·Vonage
 ·Optimum Online
| reply to JoeR
I suspect the signalling on the terminating exchange (where the number is located) is messed up, vonage does not establish a voice path on most calls unless proper signalling is received. If no SS7 for the disconnect message is sent you won't hear it. It might be Vonages problem but more likely it's a problem on the Exchange that the POTS circuit that you are calling terminates... I had similar issues in the past but only at certain ILEC exchanges...
--
I am addicted to speed --- OOL speed that is ---
~Help find a cure for cancer~Proud Member Team Discovery |
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bellhater
Premium
join:2003-10-08
canada
| reply to JoeR
PLEASE e-mail vonage.. And let them know. I wish they would fix this issue. They just don't listen to me...
I am smarter then Vonage techs.. The techs worked for hours to try to figure it out, and they kept asking me to switch this off and on (features).. But like a dumb blond, I did what they said.. but they will never listen to me.
So if everyone calls in then they will listen. Because it is effecting everyone's services..
Jim |
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JoeR
Dude?
join:2001-06-01
Norfolk, VA
| reply to GrVonage
From Vonage line.... rings endlessly.................
From Verizon Wireless... "You have reached a number that is disconnected or no longer in service...".
WTF is causing this??
--
The truth is out there... well, maybe not here.. |
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TUSA
@swbell.ne | reply to bellhater
SIPphone Line: (We're sorry, you have reached a number that is disconnected or no longer in service)
Vonage Line: Just rings |
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ABitCrazy
join:2003-07-14
Elkridge, MD | reply to bellhater
Vonage: just rings continuously
Packet8: "We're sorry, you have reached a number that is disconnected or no longer in service...." |
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rradina
join:2000-08-08
Chesterfield, MO | reply to bellhater
It just rings and rings and rings from my Vonage line. I didn't try it on any other lines but... |
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lilangelroey
join:2004-09-07
Grand Marais, MN
| reply to GrVonage
Just a thought...
Maybe your brother switched from Verizon -> Vonage -> Verizon -> VoicePulse and is using their Filtering feature to block you for giving him a lousy birthday present.
 |
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GrVonage
@optonline.net
| reply to GrVonage
More on this. I am not dialing a Tollfree number. Here is the scenario. This is a local residential number of my brother. He moved his service to Vonage a few months ago. After constant problems (you-name-it-I've-got-it), he decided to switch back to Verizon. Now the problem started when I call his number using my Vonage phone. During the switch from Verizon-Vonage-Verizon his phone number remained the same. I've reported this problem to Vonage via email and received a technical ticket number. Waiting for a resolution. |
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ejrobinson
Premium
join:2003-05-16
Miami Beach, FL | reply to bellhater
Using vonage: error message saying the number cannot be reached from my calling area.
Using lingo: error message reporting the number is no longer in service.
-er |
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montee4
Premium
join:2004-02-15
Chicago, IL
| reply to bellhater
said by bellhater :
They won't listen to me, even though I am smarter then them and know exactly what they are doing wrong with their server..
Please report your findings here!
Don't you mean "smarter than them?" - Sorry couldn't resist.
I dialed the number from a POTS line and received the "not in service" message.
However after dialing from Vonage, I just receive constant ringing. This is an interesting problem. I wonder what other numbers I have called have been like this.
I am going to send Vonage an email about it. |
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bellhater
Premium
join:2003-10-08
canada
| reply to sh00tfire
Vonage has been having PSTN problems for a long time.
One of the issues that I have explained to them, and have given up, is the way they gatekeep the connection to the pstn. Their equipment will generate its own ring, and not allow the audio of the ring from the pstn to transport to your ear until the caller answers. This results in 1 serious issue. What if the number is no longer in service, and vonage's switch does not detect the line out of service.. You hear it ring and ring and ring as if it was really ringing. When really the pstn is playing back the Out of service message. I will re-create the issue right now and allow you all to test it. We need to make this known to Vonage, and now I am going to step up to the plate and let you all know.. Call them and let them know. They claim its the issue with the pstn toll free number, but I own it and it works just fine!!!
This does not hold true for all numbers but I have noticed it on a few. Including Cellular phones.. When I call, same thing, normally a cellular subscriber will have no voicemail, after a few rings, or if the cell phone is off, the cellular network plays a message that says the caller is unavail, or out of the service area. When I call on Vonage, I hear ring,,,,,, ring,,,,,,, ring.....
You get the point..
Here is a toll free number you can test with.. First call it with a pstn, and then call it with vonage... Now with my call reporting on the toll free, I can see that you are attempting to call the line even though I have it set out of service.... But you hear ring,,,,,,ring,,,,,,ring......
The number is 1-866-755-6668...
Try it.. Please report what happens.. Tell me what happens when you call the pstn, and then tell me what you get when you call using the vonage line...
Ok the line is setup, I have the line setup with a "not in service" message.. With a normal pstn, you will hear it, and with vonage.. it will just ring and ring and ring..
Please test it, and report your findings to Vonage tech support.. If we can flood them with this issue, they will fix it.. They won't listen to me, even though I am smarter then them and know exactly what they are doing wrong with their server..
Please report your findings here! |
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sh00tfire
join:2004-01-16
Syracuse, UT | reply to GrVonage
If you search the forums, you will see that others have had problems with 800 numbers that were not reachable via Vonage. |
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