rip_sketches
join:2002-05-25
Dallas, GA
| reply to wolfox
Re: I know how they can improve their image...
My belief is that customer service is going the way of the horse and buggy. I cannot call one company i do business with and expect a reasonable experience on the first try and many times 4th or 5th try if i have a problem anymore. And my example is not the only problem i have ever had either.
I don't know what a company has to do to proclaim "Customer Satisfaction", but i would guess its just paying the ad department to insert it into the ads and hope no one notices how bad their service is when customers do call.
I am happy with DirecTV and have been for 5 years now. When I moved last year i thought about switching over to cable for the cable tv & internet (can't get cheap DSL, new home is 15k+ ft from CO). But instead of sending someone out to my house, they just always call me back telling me "Sorry, we don't serve your area" when every house around mine has cable running to it. Then they follow it up with "OK?", and as soon as i acknowledge what the person on the phone says, they hang up. It's infuriating! And puts me off of even wanting to try to call them back again for awhile. |
