magicalone
@comcast.net
 from:
pnh102 
| Vonage's blame game
Vonage needs to take responsibility for their own services, blaming a carrier for their routing just shows imcompetance and/or mismanagement within Vonage. Service Providers like Vonage need to have at least 3 carriers if not also having globally diverse datacenters that work together with each other to make sure quality of service is what it needs to be. Also, if Vonage were diverse enough to have multiple carriers and be running BGPv4 with its' upstream carriers then they could have just simply shut one of them off until a maintance window when it would have been least noticeable to end users to correct the problem(s). |
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cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK | Tracerts have shown that they are multihomed with Wiltel and others besides GLBX. This is an unacceptable excuse for THEIR outage. |
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rationale
join:2004-07-27
30323 | reply to magicalone
I think the concept of 'start-up company' is escaping you. While you advice is good, I bet most start-up companies ran into trouble along the way to becoming big.
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When logic fails. |
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magicalone
@comcast.net
from:
pnh102
| I don't think Vonage can qualify as a "start-up" anymore, since they only have ~150-200,000 customers; I can see a company with under 5-10,000 users having some small issues, but with those numbers times say 29.00 (subtracting for regulatory fees) that still comes up to be a huge number and yes I do reconize the costs associated with running a network of Vonage's size. Network Engineering and Security should be on the top of their priority list; especially since this is not their 1st outage in the last couple of months. |
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bistro777
Donuts-Is There Anything They Can't Do?
Premium
join:2002-02-07
Englewood, CO | reply to magicalone
Maybe they just forgot to pay their phone bill... 
Old too soon...smart too late. |
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The Way Out
join:2003-01-20 | reply to magicalone
I see Vonage through Level3, Global Crossing, and WilTel. |
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bp5138
Premium
join:2004-08-08
Plano, TX
| reply to magicalone
FYI - Vonage is still losing money. They originally raised $100 million when they started the company and now need an additional $100 million to get back to break-even. They are losing customers monthly due to their quality problems. You are absolutely right about their needing to accept responsibility for their network issues. Had they built a true VoIP network like Champion Communications did instead of laying VoIP technology on top of the old switching technology they wouldn't be having many of the probems they are experiencing. |
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