Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
 ·Packet8
·Callcentric
 ·Comcast Formerly ..
| reply to genobkk36
Re: Vonage suspends my account
I agree with you that cutting your service the same day is pretty sucky. However, we do not know Vonage's side of the situation. They could have sent notices prior to this one but were blocked by your ISP for some reason. I had this happen to me in that my dad sent me an email and I NEVER got it. I have no idea where it went.
It could have been that Vonage's system incorrectly processed your account. Some mistake could have been made. I don't believe it is their policy to cut you off the day your service goes unpaid.
I got a notice from Packet8 a while ago about them not being able to process my payment. I had it set up to pull from my Paypal account but I let it run empty. I switched to a different card and everything went smoothly. Like I said, I don't think it is their intentional policy to cut off service for one missed payment the day it was attempted to be processed.
But even if it is, that's their right whether we like it or not. As a business owner, I have the right to run my business the way I see fit, as long as I don't steal from people or misrepresent myself. I can charge what I need to and suspend services anytime the bill goes unpaid. There is no golden rule that states that people need a month of non-payment before services can be suspended. |
