Re: Vonage suspends my account

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[Packet8] Fixed my billing problem »
« Useful idea: local gateway #s for Vonage et al.

genobkk36

join:2003-06-05
Higbee, MO

Re: Vonage suspends my account

take care of are selfs, whn you have compaites that do this pracitce??

I do NOT care who you are but you should see this is uncaled for, maybe you work for vonage or packet8, but I do NOT

I expext serivce and to be treatede with reaspencted...running your credit card on Friday, and bocking your outbound calls on that same day is NOT right. I was paid up, no international calls, no 411 calls, only my 2 vonage liens!!!! If I had been even a few weeks late I wold understand, but to do this the same day is crzzay and should NOT be legal!!!!

instida of blameing me, blame the compaly, they are hte one that are doing these thigns that iwll force the goverment and the states to regulagte them. NOT me

permalink · 2004-08-02 18:05:32 · Print ·

Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:

·Packet8

·Callcentric

·Comcast Formerly ..

Re: Vonage suspends my account

I agree with you that cutting your service the same day is pretty sucky. However, we do not know Vonage's side of the situation. They could have sent notices prior to this one but were blocked by your ISP for some reason. I had this happen to me in that my dad sent me an email and I NEVER got it. I have no idea where it went.

It could have been that Vonage's system incorrectly processed your account. Some mistake could have been made. I don't believe it is their policy to cut you off the day your service goes unpaid.

I got a notice from Packet8 a while ago about them not being able to process my payment. I had it set up to pull from my Paypal account but I let it run empty. I switched to a different card and everything went smoothly. Like I said, I don't think it is their intentional policy to cut off service for one missed payment the day it was attempted to be processed.

But even if it is, that's their right whether we like it or not. As a business owner, I have the right to run my business the way I see fit, as long as I don't steal from people or misrepresent myself. I can charge what I need to and suspend services anytime the bill goes unpaid. There is no golden rule that states that people need a month of non-payment before services can be suspended.

permalink · 2004-08-02 18:19:21 · Print ·

thegoldwater Thegoldwater join:2002-03-10 Parkton, MD	Maybe you should learn to spell check, too. Your writing is pathetic.
	permalink · 2004-08-03 09:34:27 ·

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Forums » VOIP etc » Voice Over IP - VOIP » VOIP Tech Chat	[Packet8] Fixed my billing problem » « Useful idea: local gateway #s for Vonage et al.


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