genobkk36
join:2003-06-05
Higbee, MO
| Vonage suspends my account
well here goes, it was Stareday when I noticed I could NOT make a call on my vonage line, but I noticed calls were comming in just fine. I did not think to much about it thought it was just a short aoutage. Well Sunday comes and still NOT able to make out going calls, got the fast busy on every call, even *69. Well then I decded to log into my vonage account and see what was going on, then I notice at teh top it said account suspended!!!. WOW, so I go check my email, I seen they sent me and email on Friday but since it was the weekend I did NOT check...I answer email all day at work so on the weekend I useally do NOT even check my perseonal email.
I just think that is crazy, they try to run my credit card on Friday and on that same day suspended my account? This is very crazy and if their is a need to regulate VOIP this is it. I had NO internationl calls or anything on the bil, just 2 vonage lines.
I know thse people want thier mney, but that is very very tacky. I had been waited one month to pay my normal phone bill and did NOT have any issue, I just forgot to send the bill once, this is before I started useing PC banking for all of that and at least with POTS they did NOT block my calls!!!!
Everyone should think about this, just think if vonage was my only line and I had an emergencey??? blocking outgoing calls on the same day they send the email is crazy and very tacky for any company, but esp for a communcations company.
Has anyone else had this issue?
this is why the goverment will and MUST regulate VOIP even if it emans higher prices, lets face it, all big companies are evil and greety and only want are money and coudl care less about us, but we do NOT have to stand for it!!!! |
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paythebill
@cox.net |  Why should they allow you to continue to use the service if you have not paid the bill? |
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Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
 ·Packet8
 ·Comcast Formerly ..
 ·Embarq
| reply to genobkk36
genobkk36, what we need are people who can take care of themselves without having to get big brother government to swoop in and do it for them. Getting the government involved is like killing a fly with a shotgun. It will cripple VoIP. If someone has a problem with a company's policy, then they need to leave and find another company that they can be happy with. Also talking to customer service helps. Instead of running out and suing, slandering, or regulating to death, people need to grow up and leave the government out of this.
I'm not flaming you, in that I'm not implying that you need to grow up. I don't know you. But, government involvement in VoIP is not the answer.  |
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PCInTech
Onward, toward greatness.
Premium
join:2004-06-07
Massena, NY
clubs: | Sly... AMEN, AMEN and AMEN! |
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Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
·Packet8
·Comcast Formerly ..
·Embarq
| reply to genobkk36
You are right, we do not have to stand for this. That's why there are other providers out there. No one is holding you to Vonage or anyone else. Leave them, but don't try to force them to conform to your standards with government involvement. No one can agree on the standards and in the end, only the government will win.
But, before you leave them, you may consider paying your bill and discussing the matter with them first. Who knows? Maybe this "evil" company will credit your account. You don't know unless you ask them.  |
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genobkk36
join:2003-06-05
Higbee, MO
| reply to Sly
take care of are selfs, whn you have compaites that do this pracitce??
I do NOT care who you are but you should see this is uncaled for, maybe you work for vonage or packet8, but I do NOT
I expext serivce and to be treatede with reaspencted...running your credit card on Friday, and bocking your outbound calls on that same day is NOT right. I was paid up, no international calls, no 411 calls, only my 2 vonage liens!!!! If I had been even a few weeks late I wold understand, but to do this the same day is crzzay and should NOT be legal!!!!
instida of blameing me, blame the compaly, they are hte one that are doing these thigns that iwll force the goverment and the states to regulagte them. NOT me |
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Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
·Packet8
·Comcast Formerly ..
·Embarq
| reply to genobkk36
Re: Vonage suspends my account
I agree with you that cutting your service the same day is pretty sucky. However, we do not know Vonage's side of the situation. They could have sent notices prior to this one but were blocked by your ISP for some reason. I had this happen to me in that my dad sent me an email and I NEVER got it. I have no idea where it went.
It could have been that Vonage's system incorrectly processed your account. Some mistake could have been made. I don't believe it is their policy to cut you off the day your service goes unpaid.
I got a notice from Packet8 a while ago about them not being able to process my payment. I had it set up to pull from my Paypal account but I let it run empty. I switched to a different card and everything went smoothly. Like I said, I don't think it is their intentional policy to cut off service for one missed payment the day it was attempted to be processed.
But even if it is, that's their right whether we like it or not. As a business owner, I have the right to run my business the way I see fit, as long as I don't steal from people or misrepresent myself. I can charge what I need to and suspend services anytime the bill goes unpaid. There is no golden rule that states that people need a month of non-payment before services can be suspended. |
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NY Tel
Always 180 Degrees Out-of-Phase
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Sly
I was going to make a non- flaming constructively critical remark about people who have this view that all companies are evil and that the government needs to be involved in support of Sly and hsindogg but since one of you guys was called a dumb butt, I can't imagine the bald comments that might emanate from the "Vonagee" especially since my avatar kind of looks like me.....
In this instance, "Silence is Golden" (and if you don't update your credit card - silence is all you'll hear when you go off hook.....)ooooo - couldn't resist that analogy. |
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PCInTech
Onward, toward greatness.
Premium
join:2004-06-07
Massena, NY
clubs:
·VoicePulse
·RoadRunner Cable
| reply to genobkk36
Can anyone here spell correctly or exhibit proper use of the English language? I wonder. Good Grief. No wonder they shut people off who don't know how to communicate what their problem is to whichever company they have a beef with. Perhaps the complainants have never run a business, nor been in charge of anything, or ever had to pay a bill on their own? Good Grief. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·Broadvox Direct
·VOIPo
·WOW Internet and C..
1 edit |  |spoiler: Okay, Google says complainants is a word! |
Government will use all profits.
Competition exists, and it will regulate. 
Vonage will always make right honest mistakes from what I've seen of people getting cut off for suspected misuse.
Many companies here have made billing/account errors.
--
Jim -- USA2K ... VoIP on FWD, Vonage 01-28-03, & BroadVoxDirect 07-05-04
SEE: »www.usa2k.net | »dcwu.org | »Team Helix | »Distributed Computing | FAH |
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MotoVT
Vonage User Since Jan 2004
join:2002-12-03
Butler, PA | reply to genobkk36
Sly, PCInTech,usa2k
AMEN! |
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BizFinancing
Premium
join:2003-01-10
Port Orchard, WA
| reply to PCInTech
said by PCInTech  :
Can anyone here spell correctly or exhibit proper use of the English language? I wonder. Good Grief. No wonder they shut people off who don't know how to communicate what their problem is to whichever company they have a beef with. Perhaps the complainants have never run a business, nor been in charge of anything, or ever had to pay a bill on their own? Good Grief.
The inability to use proper spelling and grammar of the English language is just a good example of the quality of education that is provided here in the US.
I am sure this inability to properly command the English language is one reason so many people have trouble with service providers such as Vonage simply for the fact that it seems they DO NOT READ nor COMPREHEND the TOS that they agree to.
Vonage, like many service providers bill for services in advance, so if you fail to pay as agreed they can terminate your service until you have paid for the up coming billing period. Vonage clearly states that if your payment request is not accepted by your credit/debit card provider then they will block your service until said payment can be made.
I am all for this practice by Vonage and other VoIP providers since it will reduce the amount of delinquent subscribers who in the long run force companies to raise their rates to make up for these losses.
As for having the government become involved especially with regulating services such as VoIP is simply a call from those who are too lazy to resolve the matters themselves or wish to go through life playing the poor victim.
Like Sly I am not trying to flame anyone here, simply would like to have people realize certain facts before they make hasty comments or suggestions. |
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JTDC
join:2000-02-07
Washington, DC
·Speakeasy
| reply to PCInTech
said by PCInTech :
Can anyone here spell correctly or exhibit proper use of the English language? I wonder. Good Grief. No wonder they shut people off who don't know how to communicate what their problem is to whichever company they have a beef with. Perhaps the complainants have never run a business, nor been in charge of anything, or ever had to pay a bill on their own? Good Grief.
Personally, I have to agree that there are consequences to a bill not being paid on time, and this is something a customer should be prepared for. As a business owner, I know I do not like having to wait to be paid what I am owed! Why I find this application of the Vonage payment policy to be severe, they are within their rights to do so. I, for one, would not choose to do business with a service provider that suspended service so quickly.
At the same time, while I so not agree with the original poster as to encouraging government involvement and faulting Vonage 100% for the problem, I think that responding with a negative tone and apparently intending to flaunt a level of savvy above that of others posting their views is not particularly helpful. I think that most people write their posts fairly quickly and probably do not carefully select their wording or spelling. That is fine by me, as long as I can undertand what they are trying to say. I also think that this site receives a lot of traffic from nonnative English speakers (I know members of my family do), and I am unaware of any policy that prohibits them from posting.
I am sure I have made one or more errors in this post (it is much longer than I intended), but I just wanted to alert you to the fact that it is incorrect syntax in English to end a sentence with a preposition. Of course, I do not have a problem with that because I still understood your post. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·Broadvox Direct
·VOIPo
·WOW Internet and C..
| said by JTDC :
... I, for one, would not choose to do business with a service provider that suspended service so quickly. ...
I really doubt this to be typical of Vonage. There is likely more to the story, or a unusual error.
( »Vonage NOT working $0-60 min on HOLD!!!! )
--
Jim -- USA2K ... VoIP on FWD, Vonage 01-28-03, & BroadVoxDirect 07-05-04
SEE: »www.usa2k.net | »dcwu.org | »Team Helix | »Distributed Computing | FAH |
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rustyknutz
join:2003-10-06
Collierville, TN
| reply to genobkk36
This looks an awful lot like a "bait post". Hopefully no one has this bad of an articulation problem. Anyway, Genobkk36, you do realize that Vonage temporarily had a nationwide outage today? But as was indicated earlier, if you can't be responsible enough to do simple things like pay attention in English class or pay your bills on time, you must realize that the person on the other end of the transaction may have the right/responsibility to give you a failing grade, or cut off your VoIP service.
Things haven't changed much since grade school. |
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dscl
join:2001-07-15
Suwanee, GA
| reply to genobkk36
-----
I know thse people want thier mney, but that is very very tacky. I had been waited one month to pay my normal phone bill and did NOT have any issue, I just forgot to send the bill once, this is before I started useing PC banking for all of that and at least with POTS they did NOT block my calls!!!!
------
Simple fix, leave your Vonage line closed and stay with your POTS. OR, PAY YOU BILL ON TIME. |
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Skywise
join:2004-03-26
Portland, OR
·Packet8
| reply to genobkk36
I really seem to be missing the point of this topic. You didn't pay and they suspended your service - seems perfectly fine to me.
If I got to a bar, I pay for my drinks. If I don't pay, they don't serve me - is that something the goverment
should regulate too? Gosh, get a grip.
-Sky |
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rkhands
join:2000-08-18
Wheaton, IL
·Vonage
·Comcast
1 edit | reply to genobkk36
Does anyone READ the TOS?
I quote from the Terms of Service.
quote:
If the card expires, you close your account, your billing address changes, or the card is cancelled and replaced owing to loss or theft, you must advise Vonage at once.
..........
Vonage may terminate your Service at any time in its sole discretion, if any charge to your credit card on file with Vonage is declined or reversed, your credit card expires and you have not provided Vonage with a valid replacement credit card or in case of any other non-payment of account charges. Termination of Service for declined or expired card, reversed charges or non-payment leaves you FULLY LIABLE to Vonage for ALL CHARGES ACCRUED BEFORE TERMINATION and for all costs incurred by Vonage in collecting such amounts, such as (but not limited to) collection costs and attorney's fees.
You all signed this TOS, trying reading it FIRST.
--
Randy (StatsMan) Hands
»www.statsman.info |
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