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Forums » Vonage Outage » No surprises
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Vonage Statement »
« Bottom Line (In My Opinion)  
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Ben67

join:2000-07-08
Monroe, GA

reply to LordMalak
Re: No surprises

said by LordMalak See Profile:

Ever heard of LANDLINE??
Ever hear of Alltel? At my prior address my Alltel landline service went down quite often for a while(the SLC/RT would crash leaving the whole area without service). This usually happened on the weekend so they wouldn't fix it till Monday and if Monday was a holiday it would be Tuesday. When I asked them what someone w/o a cellphone should do in an emergency they said they would have to use someone Else's phone that worked. How nice.
--
P4 2.4c@3.4,P4P800,512meg hyperx pc3500,256megPNY FX5600,SBlive,2x36G WD Raptors raid0,18.1" Sunmicrosytems LCD, yada,yada
to forum · permalink · · 2004-08-02 14:04:16 · Reply to this

tyscoj

join:2002-06-17
Fort Pierce, FL
said by Ben67 See Profile:
said by LordMalak See Profile:

Ever heard of LANDLINE??
Ever hear of Alltel? At my prior address my Alltel landline service went down quite often for a while(the SLC/RT would crash leaving the whole area without service). This usually happened on the weekend so they wouldn't fix it till Monday and if Monday was a holiday it would be Tuesday. When I asked them what someone w/o a cellphone should do in an emergency they said they would have to use someone Else's phone that worked. How nice.
You should have documented this and taken it to the PUC. There are certain requirements that have to be met by the telephone company, otherwise they start getting fined. In most areas a phone should be fixed within 24 hours...but others may be more lax.

Now that I think of it...Comcast really didnt meet alot of thier MTTR's there either...it was a pain to try to get them to fix a customers phone.
to forum · permalink · · 2004-08-02 18:25:07 · Reply to this
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