MotoVT
Vonage User Since Jan 2004
join:2002-12-03
Butler, PA | reply to jay_rm
Re: [Vonage] Vonage + website down
back up now in AC 724 |
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Doubledee32
join:2002-06-20
Charlotte, NC | reply to jay_rm
Backup in 704-I also read that Broadvox and Voicepulse were down at the same time as vonage.-Interesting |
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claudeo
join:2000-02-23
Redmond, WA
| reply to jay_rm
Now I get "we're sorry - you have reached a number that is disconnected or no longer in service" when calling my Vonage number from PSTN.
I rather suspect the problem is with the service provider who handles the connection with the PSTN in various areas; with so many IP calls failing to go out, that probably also disrupted Vonage's own systems. Seeing that this problem happens on the first working day of the month, maybe it is a billing problem between Vonage and that provider?
Anyway, I'm glad I still have my PSTN  |
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claudeo
join:2000-02-23
Redmond, WA | I can now call out, but with bad sound quality (high pitch buzz, distortion on word endings). I guess this is progress... |
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Eric H
@rr.com | reply to jay_rm
See »zdnet.com.com/2100-1105_2-5293439.html |
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claudeo
join:2000-02-23
Redmond, WA
| reply to jay_rm
Things appear back to normal with my Vonage service.
One has to wonder at how quickly things break down, and how quickly word gets around, and how quickly things get fixed and explanations are provided (see link to zdnet article, above). It makes it hard to then turn around and confront the usual bureaucracies that rule our lives, and their glacial pace. |
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XPat
Well...Okay
Premium
join:2003-02-24
Fort Myers, FL | reply to jay_rm
We've been up for an hour or two now. 815 area code. Call quality is fine. Just called Comcast and talked with a rep for 15 minutes (unrelated matter) and it was like she was next door. Actually she is in Ft. Myers Florida, and we are in Denmark. |
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bunun
join:2002-01-12
Miami, FL | ummm, i have 4 solid lights but still no dialtone, ????? |
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bunun
join:2002-01-12
Miami, FL | i said 4 solid lights, lol, i mean my power light is solid on my motorola but still no dialtone |
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jaa
Premium,MVM
join:2000-06-13 | reply to jay_rm
I had solid light, dial-tone, but calls (including *123) got fast busy. Power-cycled MTA and working now. |
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Fat Guy
join:2004-07-29
New York, NY
| reply to jay_rm
-
Dear Vonage Customers:
Today at 10.45 AM EDT Global Crossing, one of Vonage's IP providers, experienced a data routing issue which effected the Vonage network. We apologize for any inconvenience this may have caused you and our engineers are working diligently to ensure that this does not happen again.
The issue was isolated to Global Crossing's routing tables, which prohibited Vonage data traffic from getting to its proper destination. During the outage, many of the systems failed over to alternate routes, enabling the Vonage network as a whole to send and recieve calls, however individual cutsomers' success of making and recieving calls remained sporadic depending on where a particular customer was located on the Internet. The systems which were effected during the outage were: voicemail, voicemail email notification,vonage web login and network availability number. Network availability number did not work becase the inbound traffic from the phone network was being routed to the wrong place by Global Crossing. The problem was resolved around 12.15 PM EDT today and has remained stable since then.
Again, we apologize for any problem this may have caused you and we are working closely with Global Crossing to ensure it does not happen again.
Thank you for your business and we look forward to serving you better in the future.
Sincerely,
Vonage Management |
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bunun
join:2002-01-12
Miami, FL | so is it me or what ? i still have a dead phone, power cycled up the yoo haaa and still no dialtone, solid light on my motorola |
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NC_Nitro
@nc.us | reply to Eric H
Re:ZDnet Article
Hmm? First outage in 18 months?
18 days is closer to reality.
--john-- |
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dean2900
join:2003-02-13
Lewisville, NC
| reply to jay_rm
Re: [Vonage] Vonage + website down
Vonage is incompetent. If you are considering Vonage, pleae think again.
This happens way too much. There website is so slow that it is useless. You will be able to forward your number at 6:00am est but not unforward it at 5:00pm because they dont have enough bandwidth.
Dean |
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dean2900
join:2003-02-13
Lewisville, NC | reply to jay_rm
Oh yeah, get used to the following error:
Error
Sorry, an error has occurred. Please try again later.
Click here to return to your Dashboard.
Click here for the Care Center. |
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montee4
Premium
join:2004-02-15
Chicago, IL
2 edits | everything seems to be good now |
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MotoVT
Vonage User Since Jan 2004
join:2002-12-03
Butler, PA | reply to jay_rm
Made two calls tonight. Received a cell call and a landline call. All seemed fine |
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vonkid
@208.249.x.x
| reply to jay_rm
yep, it sure was down. check out the new stories on the net:
»voip-forum.tmcnet.com/voip-forum···=1&TPN=1
»www.reuters.com/newsArticle.jhtm···=5850476
»www.gigaom.com/2004/08/vonage_outage_t.php
»blog.tmcnet.com/blog/tom-keating···ums.html |
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The Way Out
join:2003-01-20
| reply to scooby
said by scooby  :
vonage really should be using multiple isps instead of a single crappy one (WCG - Wiltel). Appears parts of the wcg network is having issues so vonage is down for a majority of the users.
They're multihomed with Level3 and Globalcrossing as well.
traceroute to www.vonage.com (216.115.24.188), 30 hops max, 40 byte packets
1 ge-8-1-218.ipcolo2.SanJose1.Level3.net (63.210.198.225) 0 ms 0 ms 0 ms
2 ge-1-1-0-56.bbr2.SanJose1.Level3.net (64.159.2.161) 0 ms 0 ms 0 ms
3 so-0-0-0.mp1.Weehawken1.Level3.net (64.159.1.66) 87 ms 87 ms 87 ms
4 so-4-0.hsa2.Weehawken1.Level3.net (64.159.3.222) 88 ms 87 ms 88 ms
5 unknown.Level3.net (63.211.89.146) 89 ms !A 89 ms !A *
traceroute to www.vonage.com (216.115.24.188), 30 hops max, 38 byte packets
1 65.39.248.114 (65.39.248.114) 0.211 ms 0.158 ms 0.132 ms
2 sntcca2lce1.wcg.net (198.32.176.139) 0.921 ms 1.314 ms 1.722 ms
3 sntcca1wcx2-pos0-0.wcg.net (64.200.149.13) 68.161 ms 68.068 ms 68.750 ms
4 dnvrco1wcx3-pos14-0.wcg.net (64.200.240.181) 147.468 ms 133.023 ms 220.175 ms
5 dnvrco1wcx3-pos13-0-oc192.wcg.net (64.200.240.122) 69.250 ms 67.987 ms 68.219 ms
6 nycmny2wcx3-pos14-0-oc192.wcg.net (64.200.240.254) 67.975 ms 69.240 ms 68.108 ms
7 dllstx1wcx3-oc12.wcg.net (64.200.240.234) 68.097 ms 68.177 ms 69.146 ms
8 nwrknj1wce1-pos3-0.wcg.net (64.200.68.137) 68.070 ms 67.791 ms 67.908 ms
9 nwrknj1wce1-vonage-2-3.wcg.net (64.200.60.246) 70.709 ms !A * *
traceroute to www.vonage.com (216.115.24.188), 30 hops max, 38 byte packets
1 x (x) 1.524 ms 1.441 ms 1.127 ms
2 d1-2-1-0-2.a00.snfcca02.us.ra.verio.net (207.21.113.137) 8.464 ms 8.476 ms 8.163 ms
3 p4-6-0-0.r00.plalca01.us.bb.verio.net (129.250.16.34) 8.882 ms p4-4-0-0.r00.plalca01.
*us.bb.verio.net (129.250.16.32) 10.963 ms p4-6-0-0.r00.plalca01.us.bb.verio.net (129.250.
*16.34) 9.502 ms
4 p16-0-1-0.r20.plalca01.us.bb.verio.net (129.250.3.78) 9.859 ms 9.170 ms 10.717 ms
5 so0-0-0-622m.ar2.pao2.gblx.net (208.50.13.97) 10.435 ms 10.604 ms 8.836 ms
6 so1-0-0-2488M.ar3.JFK1.gblx.net (67.17.72.26) 80.272 ms 80.875 ms 82.505 ms
7 Vonage-Holdings-Corp-EDIS.t3-3-0-1.ar3.JFK1.gblx.net (64.212.34.190) 282.680 ms 173.
*425 ms 251.889 ms
8 64.157.171.5 (64.157.171.5) 86.148 ms 87.358 ms 83.148 ms
(*) WARNING 2 long line(s) split
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
 ·Comcast
1 edit | This is why VoIP is a long ways from replacing landlines, even cell phones are more reliable. Isn't their any kind of oversight of these companies like with the bells? Man, if landline service went out often and affected so many like VoIP, you'd have the authorities on them pretty quick.
--
»www.johnkerry.com
»205.245.189.161:1100/ ,Live,24Hr cam of 100+ trains a day action on the BNSF RR&Amtrak Mendota subdiv&Galesburg RR Museum ops in Galesburg,IL
See the BOOMING railroads of today,and tommorrow- »www.gorail.org/
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