dallash
Premium
join:2001-08-17
Little Rock, AR
clubs:
 ·Vonage
|  Any providers having trouble dealing with New Edge
I just wanted to see if there were any providers out there who resell New Edge. I'm finding it increasingly difficult to deal with them. I'll elaborate later, but until then.. I'm just checking to see if anyone else feels as "uncared about" as me.
Thanks,
Dallas |
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lucylew
Premium
join:2003-07-06
Tacoma, WA | Re: Any providers having trouble dealing with New
Is this an internal people issue or network issue? |
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dallash
Premium
join:2001-08-17
Little Rock, AR
clubs:
·Vonage
| reply to dallash
It's mostly procedural. The people there at New Edge are great, it's just that, as a company, they don't tend to look after my needs very well. I actually held for 1 hour and 18 minutes the other day for the TAC. When tons of Transedge customers are having problems, I have to suffer and wait in line along with them to get to the TAC.
We're an ISP who does our own installations, so that brings with it a number of problems that no one seems to be able to fix.
D |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| I am a NEN partner but only Agent Partner. Their company seems like it is going down hill from what I've noticed. Their PreQual Systems have changed from all of the COs being in it to only a select list. And then you gotta either call them or actually email your Rep within the company and that can take a few days and then they don't seem happy to do it anymore like they used to.
I'm actually thinking about pulling from them and just using my other partners. NEN has lost lots of deals with other providers on my side anyway due to their prices are sooo much higher than others. Even higher than DSL Extreme on ADSL pricing and speeds are very limited as well. |
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netjedi
join:2002-08-01
Gillette, WY | reply to dallash
Do NOT get me started about this... |
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dallash
Premium
join:2001-08-17
Little Rock, AR
clubs: | reply to dallash
Re: Any providers having trouble dealing with New Edge
Are you a Transedge customer or an ISP partner.
I'm the latter.
D |
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awolfpup
Premium
join:2001-01-18
Macon, GA
clubs: 
·Cox HSI
·Comcast
| if it makes you feel any better, i work for a company that uses NEN to provide broadband to hotels, and as of 2:30p EST yesterday...any of our hotels that were on NEN have been down...if NEN is not careful they will probably end up losing some of there large business accounts if they can't turn things around...
--
F|F CS Clan Server Admin |
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Indigo67
@seanet.com
| reply to dallash
I'm just starting to look into the reseller market right now, and am doing research to find the best company to use that provides those services. I am happening across this post in the course of that research, and of course it's not very encouraging--New Edge is really the only company I have stumbled across so far that seems to offer the right mixture of services that I need (offering a wide variety of access options, allowing my company to be the single point of contact for the customer, handling provisioning etc. almost entirely online).
Some of you have mentioned other partners that you may be using instead; would you please list the names of any that provide a similar combination of services, so that I might look at them instead?
Thanks (and hopefully not going too far OT)! |
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dallash
Premium
join:2001-08-17
Little Rock, AR
clubs:
·Vonage
| reply to dallash
Re: Any providers having trouble dealing with New
There is still no other company that can compare to NEN.
If you are an ISP that does your own installations, there are a few annoyances... things NEN could do to make ISP's life much easier.
As far as the network.. it's rock solid, and all ATM.
Regards,
Dallas |
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netjedi
join:2002-08-01
Gillette, WY
| reply to dallash
We were a wholesale partner of New Edge's since 2000. At the time, their business approach was refreshing - start with medium-sized communites, and beat the telcos to the punch.
However, it appears because of their sizeable investment in CO collocations (500+), they never continued broadband rollout in smaller communities. In the last two years, they have contracted into a ball of covering expenses (understandable) and ROI.
I think the company was a great harbinger, but didn't carry it through. As the telco's rolled out DSL in smaller markets, New Edge kept prices stable (instead of competitive) and we lost market share because we stuck by New Edge and didn't resell Qwest DSL.
We even stuck by the company when their retail reps came by (sharing a ride with the wholesale rep) to say how they were going to stomp us in our key markets. As an ISP, we were greatly concerned with the TransEdge rollout.
As a small company, we had to make a move financially. We started offering Qwest DSL in four of our key markets. Within 6 months, we had more people on Qwest DSL than New Edge. Lesson learned - small communities without broadband education (SLA, QoS, synchronous) will choose price 97% of the time.
In the end, New Edge got real nasty with us, and we moved the remaining customers in 5 weeks, moving them ALL to Qwest except the 2% of customers who wouldn't qualify.
We loved the New Edge product, but didn't get a warm/fuzzy about the company. It was tough to move, and very expensive, but we are glad we did it. Qwest Standalone 1.5Mbps DSL is similar enough to SDSL that it was easy to use to replace the NEN circuits.
NEN has killed their wholesale program, focused on businesses, and is pushing their layer 2 VPNs to corporate/remote clients. This is a great niche, just a far cry from where they started.
So, if anyone out there needs some SpeedStream 5851-012 or 5851-042 models, I have a ton collecting dust. e-mail me at superjedigeek@msn.com |
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