SeVere
join:2001-01-06
Chicago, IL | I have been promised it however......
I was promised the upgrade 4 days ago but have not received any email. I was told yesterday that there is a backlog and I should be upgraded in 7-14 days. |
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Rickez
Goinginsane
join:2000-09-02
Three Rivers, MA
 ·Vonage
 ·Comcast
 ·Verizon Online DSL
| I had called EL and they stated to me that I can not have the new speeds. I have been an EL customer for a long time, but we are moving next month and will be changing services. Not only due to this but the outsourcing of jobs to other countries and the fact that I never even got speeds higher than 700/128 has me wonder if it's even worth the $52.50 a month.
In the past they have given me free months to make up fo spped and disconects. |
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SuperJudge
Magus
Premium
join:2002-11-14
Albany, GA
clubs: | reply to SeVere
What do they say when you call them? |
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SeVere
join:2001-01-06
Chicago, IL
| They told me that I would receive an email regarding the upgrade. I did not. I called them back after 4 days because it seems like others received the email one day after talking to them. Earthlink stated that there is now a backlog and it may take from 7-14 working days to receive the email. |
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DSL Oberst
join:2001-11-29
| reply to Rickez
said by Rickez  :
I had called EL and they stated to me that I can not have the new speeds. I have been an EL customer for a long time, but we are moving next month and will be changing services. Not only due to this but the outsourcing of jobs to other countries and the fact that I never even got speeds higher than 700/128 has me wonder if it's even worth the $52.50 a month.
In the past they have given me free months to make up fo spped and disconects.
If you are receiving no higher than 700/128 and they state you cannot receive the new speeds, then that would suggest to me that you are either a) not provisioned under Covad, b) are over 10000 feet from the CO [the new speeds requiring you to be under that], or c) both.
Might want to think about that. |
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